Compare Intercom vs 360dialog WhatsApp Business API

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About Intercom

Intercom makes customer communication simple.

More than 4,000 web and mobile businesses use Intercom to see and talk to their customers. They send targeted email and in-app messages, triggered by time or behavior.

Intercom shows you who is using your product and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

About 360dialog WhatsApp Business API

360dialog is official Facebook accredited Business Solution Provider (BSP) of the hosted WhatsApp Business API solution. The USPs:

  • Developer friendly API: direct access to WhatsApp Business API

  • No extra documentation additional to the original WhatsApp documentation needed

  • Regional hosting for data compliance & performance available, GDPR-compliant

  • On-Premise hosting in customer's own cloud environment available

  • 360dialog does not save message data after retrieved to clients' services

  • Discounts on Inbox-, CRM- or Chatbot-solutions of >200 partners available

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Click-to-Dial

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Click-to-Dial

Summary

  • Audience segmentation

  • Real-time performance monitoring

  • Intercom app for iOS

  • Message tagging & team assigning

  • Customer user profiles

  • Personalized reply templates

Summary

  • WhatsApp API: Your direct access to the WhatsApp Business API to send and receive messages and notifications.

  • Hub API: We support you with the setup and management of multiple clients and WhatsApp Numbers, requesting access to the WhatsApp API and more.

  • Hub: Our Hub is a visual tool which allows you to create your WhatsApp Business Account with our interface. In addition, you can manage your WABA, get notifications and status updates - all in one tool.

  • Documentation: Developers can use the original WhatsApp documentation.

  • On Premise: Hosting in customer's own data center infrastructure available.

  • Scaling: For potential high volume partners 360dialog offers scalable partnership agreements.

FAQs

    No FAQs associated with this application.

FAQs

    What are some applications this service is commonly used in tandem with?
    • CRM
    • Live Chat
    • Inbox
    • IOT
  • What is this service generally used for?
  • Availability for WhatsApp

  • Who are the main user groups of this service?
  • Cloud solution providers for
    - CRM
    - Live Chat
    - Inbox
    - IOT

  • What platforms does this service support?
  • WhatsApp

  • Does this service integrate with any other apps?
  • As an API provider integration is possible everywhere

  • Does this service offer guides, tutorials and or customer support?
  • yes

  • Does this service offer an API?
  • The API is the service

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

Vendor Information

Founded:
2011
Based in:
San Francisco
Employees:
51-200
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Intercom
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Arabic, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Turkish, Vietnamese
Regional Restrictions:
No restrictions.

Other

Who uses 360dialog WhatsApp Business API
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, German, Polish, Russian, Portuguese, Spanish
Regional Restrictions:
No restrictions.
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