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About Intelligent Contacts

The Intelligent Contacts Hosted Contact Center suite includes a TCPA compliant predictive dialing platform, ACD groups with skills-based routing, an Intelligent IVR system with text-to-speech, full call recording and speech analytics, computer telephony integration (CTI), unified messaging, payment processing, call time optimization, automated payment negotiation, and real-time data services. With simple configuration via any web browser, Intelligent Contacts obliterates the complexity of call center setup and management.

Features

  • API
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Click-to-Dial

Summary

  • Real-Time Performance Dashboard (Customized and Configurable)

  • Historical Reporting and Trend Analysis by Agent, Team, or Campaign

  • Non-Techie Management & Configuration Interface (Sliders, Checkboxes, Drag-and-Drop)

  • Advanced Predictive Dialing Technology (Deploying 4 Different Predictive Algorithms) To Throttle Dialing Pace Automatically

  • ACD Groups With Skills-Based Routing and Priority-Based Routing

  • On-The-Fly Campaign Adjustments Without Stopping the Campaign or Logging Out Agents

  • Intelligent IVR (Payment IVR, Outbound Messaging, Text-to-Speech, Surveys)

  • Call Recording with Speech Analytics

  • TCPA-Compliant Auto-Dialer and PBX Telephony Platforms

  • Multiple Campaign Dialing Modes (Predictive, Power, Preview, Manual)

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes, we have an online learning library and an in-depth, keyword-searchable knowledge base that provides screenshots and step-by-step instructions for setting up and configuring our system. We have an onboarding and implementation team that can provide three different service levels (done for you, done with you, or completely hands off).
    We also provide ongoing customer support (Level I, Level II, and Level III).

  • Does this service integrate with any other apps?
  • Yes, we have active integrations with several major CRMs and Accounts Receivable Collection systems. Our platform can ingest any data with a structured format (such as a .CSV file).

  • What is this service generally used for?
  • Contact Centers and Centralized Billing Offices
    Business Process Outsourcing
    Corporate PBX Phone System
    Outbound Automatic Dialing Campaigns
    IVR Call Routing and Pay-By-Phone

  • Who are the main user groups of this service?
  • Accounts Receivable Management
    Revenue Cycle Management Services
    Healthcare Billing or Extended Business Office
    Call Center and Business Process Outsourcing
    Debt Collection
    Sales & Marketing
    Government & Utilities

  • Does this service offer an API?
  • Yes, Restful API.

  • What are some applications this service is commonly used in tandem with?
  • CRMs (Customer Relationship Management) Systems
    Speech Analytics and Propensity to Pay AI Modeling Software
    Payment Processing

  • What platforms does this service support?
  • Accounts Receivable Software
    Revenue Cycle Management Software
    Electronic Health Records Software
    Practice Management Software
    Customer Relationship Management Software
    Collection Software

  • Does this service offer multi-user capability (e.g. teams)?
  • Our hosted contact center platform allows for unlimited users and is available to anyone with access to a web browser.

Vendor Information

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Who uses Intelligent Contacts
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.
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