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Insightly

 (77) CRM
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87%
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85%
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Insightly screenshot Clarizen screenshot view 5 more Freshservice screenshot view 5 more

About Insightly

Insightly is the preferred CRM platform for businesses of all sizes, worldwide. It is the #1 CRM for G-Suite and Microsoft Office 365. With more than 1.5 million users in more than 25,000 companies, Insightly CRM helps businesses in every industry build lasting customer relationships, deliver projects, and grow revenues faster. In 2018, Insightly was named a Gartner Peer Insights Customers’ Choice for Sales Force Automation (SFA). Learn more at Insightly.com.

About Clarizen

A New Way to Manage Enterprise Projects: Clarizen is a leading global provider of collaborative online work and project management software that allows businesses to easily manage all of their work. More than 2,500 global companies rely on Clarizen to eliminate double work and boost productivity and profitability.
It brings together project management, flexible workflow automation and rich collaboration in an enterprise-grade platform. This platform is created for project managers, IT teams, professional services, agile development teams, and marketing teams, virtually eliminating the need for organizations to utilize old-fashioned tools like spreadsheets, white boards, calendars, and email when handling major projects. It brings together project management, flexible workflow automation and rich collaboration in an enterprise-grade platform.

About Freshservice

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.

Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.

Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.

Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Features

  • 2-Factor Authentication
  • API
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Click-to-Dial
  • Sales Automation
  • Customer Service

Features

  • API
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Expense Tracking
  • External Integrations
  • Gantt Charts
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Resource Management

Features

  • 2-Factor Authentication
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking

Summary

  • Relationships: Use relationship maps to identify the strongest relationships to any customer, track over time, and discover hidden connections.

  • Sales: Distribute leads to the right reps with automated lead capture and routing, manage opportunities in kanban view, and send tracked emails to prospects in a couple of clicks.

  • Projects: Convert won opportunities to projects without losing any data. Track milestones, manage processes, and integrate with external systems.

  • Business processes: Build and deploy custom applications with the Insightly platform across web and mobile in just a few minutes. Capture the data you need from customers or external systems and connect that information to existing records.

  • Mobile: Manage everything on the go with award winning mobile applications for both Android and iOS.

  • Integrations: Stay connected to the tools you already use, including Google Apps, Office 365, Slack, Mailchimp, etc.

Summary

  • Task Management

  • Budget Tracking

  • Project Scheduling, Gantt Chart

  • Collaborative Planning

  • Time Tracking

  • Issue Tracking

  • Workflow Management

  • Project Portfolio Management

  • Professional Services Automation

  • Project Management

Summary

  • Asset Management & Asset Discovery Includes: Assets Life cycle management; Better asset optimization; Controlling IT assets data; Discovering new assets easily.

  • Incident Management: Minimizes the impact of failures and interruptions on business operations & ensure best possible service level agreement.

  • Problem Management: Once user raises a problem, Freshservice simplifies the problem management process with a thorough problem analysis. This includes root cause analysis and analysing the impact and the symptoms of the problem in question.

  • Knowledge Base: Quick answers to all frequent queries.

  • Change Management: When it comes to tracking changes, looking up linked problems or making plans for a rollout, Freshservice makes sure that any and every task is just a few clicks away.

  • Release Management: This service makes release management as seamless as possible by equipping its users to deal with even the most unexpected of conflicts.

  • Contract Management: Easy to manage IT contracts with Freshservice.

Pricing

  • Starting from: $30.00/month
  • Credit card required: No
  • Professional Edition: $30/user/month.
    Enterprise Edition: $45/user/month.
    Unlimited Edition: $60/user/month.
    30 days trial period.

Trial

Free

Enterprise Edition

$45.00
1 user(s) / month

Unlimited Edition

$60.00
1 user(s) / month

Pricing

  • Starting from: $19.00/month
  • Credit card required: No
  • Blossom: $19/agent/month, billed annually.
    Garden: $49/agent/month, billed annually.
    Estate: $79/agent/month, billed annually.
    Forest: $99/agent, billed annually.

FAQs

    What is this service generally used for?
  • Customer relationships management
    Sales management
    Project management

  • What are some applications this service is commonly used in tandem with?
  • Google Apps
    Office 365

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Who are the main user groups of this service?
  • Mid-sized businesses across different industries

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • Does this service offer an API?
  • Yes.

  • Does this service integrate with any other apps?
  • Yes.

FAQs

    What are some applications this service is commonly used in tandem with?
  • Clarizen integrates with Box, Quickbooks, Sharepoint, Google Drive, Salesforce.com, Intacct, Jira, etc.

  • Who are the main user groups of this service?
  • Our SaaS-based platform is best suited for Project Managers, IT teams, Engineers, Professional Services, and Digital Marketers at medium to large-sized organizations.

  • What platforms does this service support?
  • Platforms: Android, iPhone-iPad, Mac, Windows, Web-based

  • Does this service integrate with any other apps?
  • Clarizen integrates with a number of popular business systems, including Salesforce, Box, Google Drive, Intacct, QuickBooks, iCal, and Jira.

  • Does this service offer multi-user capability (e.g. teams)?
  • This service offers multi-user capability.

  • Does this service offer guides, tutorials and or customer support?
  • FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

  • Does this service offer an API?
  • Clarizen offers an API.

  • What is this service generally used for?
  • Clarizen serves the work collaboration and project and portfolio management needs of enterprise companies.

FAQs

    Who are the main user groups of this service?
  • The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes.

  • What is this service generally used for?
  • Freshservice is used as a cloud-based ITIL service desk solution.

  • What platforms does this service support?
  • Online & native mobile apps.

  • Does this service integrate with any other apps?
  • Freshservice ServiceDesk integrates with the following applications:
    LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA.

  • Does this service offer an API?
  • Freshservice ServiceDesk has an API available for use.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

Vendor Information

Founded:
2012
Based in:
San Francisco
Employees:
51-200
Likes:
34.9k
Followers:
7.6k

Vendor Information

Founded:
2006
Based in:
San Mateo
Employees:
201-500
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
10.2k
Followers:
2.02k

Other

Who uses Insightly
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Italian, Spanish, Portuguese, French, German, English, Chinese
Regional Restrictions:
n/a

Other

Who uses Clarizen
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Spanish, Portuguese, Hebrew, French, Japanese, German, English, Chinese, Russian
Regional Restrictions:
No restrictions.

Other

Who uses Freshservice
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Italian, Spanish, Portuguese, French, Dutch, Japanese, Norwegian, Estonian, Swedish, Vietnamese, Korean, Turkish, German, English, Indonesian, Chinese, Czech, Danish, Finnish, Hungarian, Polish, Russian, Slovak, Slovenian
Regional Restrictions:
No restrictions.
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