Compare Insightly vs actiTIME vs Freshservice

Insightly

CRM
 (593)
More Information More Information More Information

Crozscore:

88%
what is this?
86%
49%
no significant changes

Crozscore:

88%
what is this?
90%
38%
no significant changes

Crozscore:

85%
what is this?
79%
45%
no significant changes
Insightly screenshot actiTIME screenshot view 4 more Freshservice screenshot view 5 more

Software Description:

Insightly is a web-based customer relationship and project management solution for small to medium sized businesses. Insightly is designed to keep all the information needed to run a business in one place, accessible and searchable by all employees, wherever they are in the world.

Software Description:

actiTIME is a web timesheet software. It allows you to enter the time you spend on different work assignments, register times off and sick leaves, and then create detailed reports covering almost any management or accounting needs. actiTIME streamlines the corporate business process and helps its users organize their work better, increase company performance and collect both critical billing and payroll information.

Software Description:

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.

Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.

Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.

Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Features:

  • API
  • Email Integration
  • File Sharing
  • Project Management
  • Contact Management
  • Contact Sharing
  • Lead Management
  • Social-Media Integration

Features:

  • Billing/Invoicing
  • Notifications
  • Project Management
  • Timesheets
  • Employee Database
  • Vacation Calendar
  • Attendance Tracking
  • Scheduling

Features:

  • API
  • Gamification
  • Inventory Tracking
  • Dashboard
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking

Summary:

    No key features associated with this application.

Summary:

  • Accurate Client Billing & Invoicing: Locking time-track once a timesheet is approved will make the invoicing 100% accurate.

  • Track Time with Pleasure: Let your team track time in a convenient, friendly-looking timesheet at the desk or on the go.

  • Email Reminders: Automated notifications will remind users about unfilled timetrack, deadlines and worked out task estimate.

  • Manage user accounts: Flexible user settings will allow to create personal schedules and rates, define user roles and make project assignments.

  • Effective Tools for Work Management: Task deadlines and estimates will help your team stick to the plan and deliver results on time.

  • Powerful Reporting: Powerful actiTIME reporting tool allows you to gather time and billing data in a number of detailed reports and colorful charts.

Summary:

  • Asset Management & Asset Discovery Includes: Assets Life cycle management; Better asset optimization; Controlling IT assets data; Discovering new assets easily.

  • Incident Management: Minimizes the impact of failures and interruptions on business operations & ensure best possible service level agreement.

  • Problem Management: Once user raises a problem, Freshservice simplifies the problem management process with a thorough problem analysis. This includes root cause analysis and analysing the impact and the symptoms of the problem in question.

  • Knowledge Base: Quick answers to all frequent queries.

  • Change Management: When it comes to tracking changes, looking up linked problems or making plans for a rollout, Freshservice makes sure that any and every task is just a few clicks away.

  • Release Management: This service makes release management as seamless as possible by equipping its users to deal with even the most unexpected of conflicts.

  • Contract Management: Easy to manage IT contracts with Freshservice.

Pricing:

  • Starting from: $35.00/month
  • Credit card required: No
  • actiTIME Basic - from $55 USD (one-time payment)
    actiTIME Pro - from $799 USD (one-time payment)
    actiTIME Online - from $35 (monthly)

Pricing:

  • Starting from: $19.00/month
  • Credit card required: N/A
  • Blossom: $19/agent/month, billed annually.
    Garden: $49/agent/month, billed annually.
    Estate: $79/agent/month, billed annually.
    Forest: $99/agent, billed annually.

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • actiTIME works for companies of any size and any business type.

  • What platforms does this service support?
  • Windows
    Unix
    iOS
    Android

  • What are some applications this service is commonly used in tandem with?
  • actiPLANS
    Quickbooks

  • Does this service integrate with any other apps?
  • actiPLANS
    Quickbooks

  • Does this service offer an API?
  • No

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What is this service generally used for?
  • It helps track time spent on different work assignments, register times off and sick leaves, and then create detailed reports covering almost any management or accounting needs.

  • Does this service offer guides, tutorials and or customer support?
  • We provide User Guide, helpful PDF docs, FAQ and customer support via email or phone.

FAQs:

    Who are the main user groups of this service?
  • The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes.

  • What is this service generally used for?
  • Freshservice is used as a cloud-based ITIL service desk solution.

  • What platforms does this service support?
  • Online & native mobile apps.

  • Does this service integrate with any other apps?
  • Freshservice ServiceDesk integrates with the following applications:
    LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA.

  • Does this service offer an API?
  • Freshservice ServiceDesk has an API available for use.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

Publisher:

Founded:
2012
Based in:
San Francisco
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
10.1k
Followers:
1.6k

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses actiTIME
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Freshservice
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German, Spanish, Portuguese, Chinese, Czech, French, Italian, Finnish, Dutch, Danish, Swedish, Indonesian, Turkish, Vietnamese, Russian, Polish, Norwegian, Slovenian, Slovak, Korean, Hungarian, Estonian, Japanese
Regional Restrictions:
No restrictions.
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