Compare InMoment vs WalkMe vs ZOHO CRMPlus

InMoment 20 Customer Experience	WalkMe 129 Customer Experience	ZOHO CRMPlus 2507 Customer Experience
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Crozscore 94% what is this? User Happiness: 98% Press Buzz: 52% User Trend: no significant changes	Crozscore 90% what is this? User Happiness: 90% Press Buzz: 54% User Trend: interest falling	Crozscore 86% what is this? User Happiness: 80% Press Buzz: 69% User Trend: no significant changes
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About InMoment Nowadays, businesses need more than scores and reports to reach their customer experience (CX) goals. InMoment is taking aim at just this problem providing the platform that captures millions of survey records. This solution offers smarter approach to the CX giving organizations the ability to see, act, and sense every individual customer. The InMoment Platform relies on big data empowering technology behind CX solution. This makes it possible to collect the big amount of data from various feedback sources in the minimum amount of time. Customer experience data are converted into the cohesive source of valuable information available for further strategic studies and analysis. The platform also offers robust dashboards and reporting as the starting point for a deeper insight into the business cycle as well as learning how customers' feedback correlates with the broader market benchmarks.	About WalkMe WalkMe significantly clarifies the online user experience, operating as a Digital Adoption Platform (DAP) for class guidance, engagement, insights, and automation. With its help, sales and user experience managers are able to create better customer experience on their websites. The platform provides on-screen sequences creation tools and automated tip balloons called “Walk-thrus” that are used for establishing interaction with customers. They can be used to guide new visitors, lead them through support queries, or promote new functions.It is also possible to insert content into walkthroughs including videos, articles and more. WalkMe is powered by Artificial Intelligence learning capacity, which algorithms streamline digital adoption so it is possible to perform exact audience segmentation. The right visitors receive the right information at the right time. Other benefits of this solution include data integrity improvement, better employee productivity, increased software proficiency, and simpler CRM onboarding.	About ZOHO CRMPlus Zoho CRM Plus is a unified customer experience platform that brings together customer service, visitor tracking, intelligent chatbots, email marketing, social media, surveys, project management, cross-functional analytics, and an exclusive email client for salespeople—all built around CRM. It effectively eliminates data silos and improves team collaboration to deliver enhanced customer experiences.
Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score
Summary Surveys & Data Collection Text Analysis Dashboards & Reporting CX Strategy & Design Vertical Expertise Mistery Shopping Predictive Analytics Social CX Advance Analytics Customer Email Summaries	Summary Walk-Thrus Analytics Search Widget Training Cross Browser Support Segmentation Center Multi-Language Support Design Customization Screen Size Optimization User Management	Summary No key features associated with this application.
	Pricing Free Plan Free Included in plan: 3 Walk-Thrus Up to 5 Steps Per Walk-Thru 300 Assists Per Month Basic Online Support	Pricing Basic $57.00 1 user(s) / month Included in plan: Omnicahnnel Engagement inter-team communication https://www.zoho.com/crm/crmplus/complete-feature-list.html
FAQs What platforms does this service support? InMoment is a web-based platform with Android and iOS native apps offered. Who are the main user groups of this service? Main users of InMoment are large and very large enterprise companies. Does this service offer guides, tutorials and or customer support? Support: Online Support, Phone Support, Email Support, Knowledge Base. What is this service generally used for? This service is generally used for customer experience management. Does this service offer an API? Yes, it offers REST API. What are some applications this service is commonly used in tandem with? It is commonly used in tandem with CRM applications. Does this service offer multi-user capability (e.g. teams)? No. Does this service integrate with any other apps? Integrations: Salesforce Sales Cloud, Microsoft Dynamics, Marketo, Oracle Sales Cloud, Tableau.	FAQs Who are the main user groups of this service? Users of WalkMe are Enterprises, SMBs, Startups, Non-Profit Organizations, Government. What platforms does this service support? Deployment options of WalkMe are: SaaS and Self-Hosted. What is this service generally used for? This service is generally used as a Digital Adoption Platform (DAP). Does this service offer guides, tutorials and or customer support? Support: FAQs, Community, Knowledge Base, Online Support, Phone Support, Video Tutorials. Does this service integrate with any other apps? Integrations: Google, Bing, Desk, Zendesk, Toonimo, Salesforce, Oracle CS Cloud, Service Now, Microsoft Dynamics. Does this service offer multi-user capability (e.g. teams)? No. What are some applications this service is commonly used in tandem with? It is commonly used in tandem with: Salesforce, Oracle CS Cloud, Service Now, and Microsoft Dynamics. Does this service offer an API? Yes, it offers APIs.	FAQs No FAQs associated with this application.
Vendor Information Founded: - Based in: South Jordan Employees: 51-200 Likes: Followers:	Vendor Information Founded: - Based in: San Francisco Employees: 501-1000 Likes: Followers: 14.7k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers:
Other Who uses InMoment Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English, German Regional Restrictions: No restrictions.	Other Who uses WalkMe Startups SMEs Enterprises Desktop Platforms: Web App Languages: English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian Regional Restrictions: No restrictions.	Other Who uses ZOHO CRMPlus SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Languages: English Regional Restrictions: No restrictions.