Compare InMoment vs Confirmit vs ZOHO CRMPlus

InMoment 20 Customer Experience	Confirmit 139 Customer Experience	ZOHO CRMPlus 2507 Customer Experience
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Crozscore 94% what is this? User Happiness: 98% Press Buzz: 52% User Trend: no significant changes	Crozscore 87% what is this? User Happiness: 84% Press Buzz: 50% User Trend: interest falling	Crozscore 86% what is this? User Happiness: 80% Press Buzz: 69% User Trend: no significant changes
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About InMoment Nowadays, businesses need more than scores and reports to reach their customer experience (CX) goals. InMoment is taking aim at just this problem providing the platform that captures millions of survey records. This solution offers smarter approach to the CX giving organizations the ability to see, act, and sense every individual customer. The InMoment Platform relies on big data empowering technology behind CX solution. This makes it possible to collect the big amount of data from various feedback sources in the minimum amount of time. Customer experience data are converted into the cohesive source of valuable information available for further strategic studies and analysis. The platform also offers robust dashboards and reporting as the starting point for a deeper insight into the business cycle as well as learning how customers' feedback correlates with the broader market benchmarks.	About Confirmit Confirmit provides end-to-end management of Voice of the Customer platform that consolidates all gathered research and feedback data. It is a multi-channel solution that utilizes insights for customer research projects for smarter decisions and faster reactions. Confirmit is one of the world’s leading providers of survey and reporting software, helping sales professionals get Voice of the Customer feedback. Main features of this solutions are streamlined panel management, ability to build sophisticated content for every program, gathering data from various devices, real-time customized insights, dashboard, analytics, social & text analytics, and more. It additionally provides segmentation and attitude analysis for free-form text and automatically categorizes viewpoints for any kind of content. Confirmit seamlessly integrates with other business applications, it operates as open-architecture software, and it offers open API and various add-on modules.	About ZOHO CRMPlus Zoho CRM Plus is a unified customer experience platform that brings together customer service, visitor tracking, intelligent chatbots, email marketing, social media, surveys, project management, cross-functional analytics, and an exclusive email client for salespeople—all built around CRM. It effectively eliminates data silos and improves team collaboration to deliver enhanced customer experiences.
Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score
Summary Surveys & Data Collection Text Analysis Dashboards & Reporting CX Strategy & Design Vertical Expertise Mistery Shopping Predictive Analytics Social CX Advance Analytics Customer Email Summaries	Summary Survey Design Panel management Data collection Data integration Social media Text analytics Reporting and analysis Action management Mobile Multi-Channel Collection	Summary No key features associated with this application.
		Pricing Basic $57.00 1 user(s) / month Included in plan: Omnicahnnel Engagement inter-team communication https://www.zoho.com/crm/crmplus/complete-feature-list.html
FAQs What platforms does this service support? InMoment is a web-based platform with Android and iOS native apps offered. Who are the main user groups of this service? Main users of InMoment are large and very large enterprise companies. Does this service offer guides, tutorials and or customer support? Support: Online Support, Phone Support, Email Support, Knowledge Base. What is this service generally used for? This service is generally used for customer experience management. Does this service offer an API? Yes, it offers REST API. What are some applications this service is commonly used in tandem with? It is commonly used in tandem with CRM applications. Does this service offer multi-user capability (e.g. teams)? No. Does this service integrate with any other apps? Integrations: Salesforce Sales Cloud, Microsoft Dynamics, Marketo, Oracle Sales Cloud, Tableau.	FAQs What platforms does this service support? This is a web-based software with Android and iOS mobile apps offered. What are some applications this service is commonly used in tandem with? It is commonly used in tandem with CMR applications. Does this service offer multi-user capability (e.g. teams)? No. Does this service offer guides, tutorials and or customer support? Support: Email Support, Phone Support, Live Support. Does this service integrate with any other apps? Yes, it integrates with various business applications and systems. Does this service offer an API? Confirmit offers API. Who are the main user groups of this service? Main users of Confirmit are SMEs and large enterprises. What is this service generally used for? This service is generally used for customer feedback management.	FAQs No FAQs associated with this application.
Vendor Information Founded: - Based in: South Jordan Employees: 51-200 Likes: Followers:	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 3.7k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers:
Other Who uses InMoment Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English, German Regional Restrictions: No restrictions.	Other Who uses Confirmit SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English, Russian Regional Restrictions: No restrictions.	Other Who uses ZOHO CRMPlus SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Languages: English Regional Restrictions: No restrictions.