Compare InMoment vs SiteCore vs ZOHO CRMPlus

About InMoment

Nowadays, businesses need more than scores and reports to reach their customer experience (CX) goals. InMoment is taking aim at just this problem providing the platform that captures millions of survey records.

This solution offers smarter approach to the CX giving organizations the ability to see, act, and sense every individual customer. The InMoment Platform relies on big data empowering technology behind CX solution. This makes it possible to collect the big amount of data from various feedback sources in the minimum amount of time.

Customer experience data are converted into the cohesive source of valuable information available for further strategic studies and analysis. The platform also offers robust dashboards and reporting as the starting point for a deeper insight into the business cycle as well as learning how customers' feedback correlates with the broader market benchmarks.

About SiteCore

SiteCore is a cloud-based integrated customer experience and web content management platform developed for both marketing professionals and IT teams. It enables them to find a fast and simple way to customize, maintain, and integrate their websites.

This solution takes significant place on CMS applications market, delivering the effective solution for creating blogs, wikis, polls. Users can manage all kinds of content, and get control over consistent customers' experience on all of their B2C websites. The platform's best feature is the localization and regionalization that is set by the user.

SiteCore brings a whole new way how brands interact with customers, mainly by personalizing customers’ interactions with their brand. That means that all data sourced from website visits, social media, mobile devices, and finally from purchases is collected.

When it comes to pricing, it is based on the number of Sitecore server installations and simultaneous users.

About ZOHO CRMPlus

Zoho CRM Plus is a unified customer experience platform that brings together customer service, visitor tracking, intelligent chatbots, email marketing, social media, surveys, project management, cross-functional analytics, and an exclusive email client for salespeople—all built around CRM. It effectively eliminates data silos and improves team collaboration to deliver enhanced customer experiences.

Features

• API
• Calendar Management
• Chat
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Click-to-Dial
• Net Promoter Score

Features

• API
• Calendar Management
• Chat
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Click-to-Dial
• Net Promoter Score

Features

• API
• Calendar Management
• Chat
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Click-to-Dial
• Net Promoter Score

Summary

• Surveys & Data Collection

• Text Analysis

• Dashboards & Reporting

• CX Strategy & Design

• Vertical Expertise

• Mistery Shopping

• Predictive Analytics

• Social CX

• Advance Analytics

• Customer Email Summaries

Summary

• Sitecore Experience Profile™

• Web experience mangement

• Mobile experience management

• Content and product management

• Cross channel data analysis

• Digital asset management

• App experience management

• Social experience

• Commerce experience

• Email experience

Summary

No key features associated with this application.

Pricing

FAQs

What platforms does this service support?

• InMoment is a web-based platform with Android and iOS native apps offered.

Who are the main user groups of this service?

• Main users of InMoment are large and very large enterprise companies.

Does this service offer guides, tutorials and or customer support?

• Support: Online Support, Phone Support, Email Support, Knowledge Base.

What is this service generally used for?

• This service is generally used for customer experience management.

Does this service offer an API?

• Yes, it offers REST API.

What are some applications this service is commonly used in tandem with?

• It is commonly used in tandem with CRM applications.

Does this service offer multi-user capability (e.g. teams)?

• No.

Does this service integrate with any other apps?

• Integrations: Salesforce Sales Cloud, Microsoft Dynamics, Marketo, Oracle Sales Cloud, Tableau.

FAQs

Does this service integrate with any other apps?

• Integrations: Microsoft Dynamics CRM, Widen, Widen Collective, SharePoint, Canto Digital Asset Mgmt, SharpSpring, Webdam, Bynder, Asset Bank, Third Light, QBank DAM, AnswerRocket, Kapost, Curata, Wedia, SnapApp, MediaBeacon, Siteimprove, SyncForce, Smartling, Stackla, Aprimo Digital Asset Management, and Digizuite™ DAM.

What are some applications this service is commonly used in tandem with?

• It is commonly used in tandem with Microsoft Azure.

Does this service offer multi-user capability (e.g. teams)?

• No.

What platforms does this service support?

• Deployments: Cloud, on-premises, or hybrid.

Does this service offer guides, tutorials and or customer support?

• Support: Knowledge Base, Online Support, Phone Support, Support Portal.

What is this service generally used for?

• This service is generally used for web content management (WCM).

Who are the main user groups of this service?

• Users of SiteCore are SMEs and large enterprises.

Does this service offer an API?

• No.

FAQs

No FAQs associated with this application.

Vendor Information

Vendor Information

Vendor Information

Other

• Enterprises

• Web App

• iOS
• Android

Other

• SMEs
• Enterprises

• Web App

Other

• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh