Nowadays, businesses need more than scores and reports to reach their customer experience (CX) goals. InMoment is taking aim at just this problem providing the platform that captures millions of survey records.
This solution offers smarter approach to the CX giving organizations the ability to see, act, and sense every individual customer. The InMoment Platform relies on big data empowering technology behind CX solution. This makes it possible to collect the big amount of data from various feedback sources in the minimum amount of time.
Customer experience data are converted into the cohesive source of valuable information available for further strategic studies and analysis. The platform also offers robust dashboards and reporting as the starting point for a deeper insight into the business cycle as well as learning how customers' feedback correlates with the broader market benchmarks.
About MindTouch
MindTouch offers an enterprise-grade, AI-powered knowledge management platform that includes functionality for customer self-service, agent assistance and departmental knowledge.
Designed for large organizations, MindTouch is highly scalable and reliable, providing unmatched content personalization to ensure contact center agents always have the answers they need.
Unlike other vendors, MindTouch content can also be made available directly to your customers through our knowledge portal or through Google searches, giving you a customer self-service tool to drive down contact center volumes and improve the customer experience. Onboard agents faster, close more cases, reduce call volume and reduce agent turnover, all by putting the answers customers and agents need right at their fingertips.
About SiteCore
SiteCore is a cloud-based integrated customer experience and web content management platform developed for both marketing professionals and IT teams. It enables them to find a fast and simple way to customize, maintain, and integrate their websites.
This solution takes significant place on CMS applications market, delivering the effective solution for creating blogs, wikis, polls. Users can manage all kinds of content, and get control over consistent customers' experience on all of their B2C websites. The platform's best feature is the localization and regionalization that is set by the user.
SiteCore brings a whole new way how brands interact with customers, mainly by personalizing customers’ interactions with their brand. That means that all data sourced from website visits, social media, mobile devices, and finally from purchases is collected.
When it comes to pricing, it is based on the number of Sitecore server installations and simultaneous users.
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Click-to-Dial
Net Promoter Score
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Click-to-Dial
Net Promoter Score
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Click-to-Dial
Net Promoter Score
Summary
Surveys & Data Collection
Text Analysis
Dashboards & Reporting
CX Strategy & Design
Vertical Expertise
Mistery Shopping
Predictive Analytics
Social CX
Advance Analytics
Customer Email Summaries
Summary
Knowledge Base
Real-Time Updates
Customizable Functionality
Search Functionality
Indexing
Visitor Tracking
Third Party Integration
Self-Service Features
Self-Learning
Multiple Format Support
Summary
Sitecore Experience Profile™
Web experience mangement
Mobile experience management
Content and product management
Cross channel data analysis
Digital asset management
App experience management
Social experience
Commerce experience
Email experience
FAQs
What platforms does this service support?
InMoment is a web-based platform with Android and iOS native apps offered.
Who are the main user groups of this service?
Main users of InMoment are large and very large enterprise companies.
Does this service offer guides, tutorials and or customer support?
Does this service offer multi-user capability (e.g. teams)?
No.
Does this service integrate with any other apps?
Integrations available: Salesforce Service Cloud, Salesforce Community Cloud, Google Analytics, Zendesk, SAP Hybris, Microsoft Dynamics CRM, Single Sign-On (SAML 2.0), Salesforce Sales Cloud, Facebook, Twitter, LinkedIn, Google+, Contextual Help, SAP Cloud for Customer.
Does this service offer guides, tutorials and or customer support?
Support offered: Phone, Live Chat, Email, AQ/Knowledgebase, Video Tutorials / Webinar, On-Site.
Does this service offer an API?
Yes, it offers API.
What are some applications this service is commonly used in tandem with?
It is most commonly used in tandem with SAP and SalesForce.
What is this service generally used for?
This service is used as a product knowledge management solution.
What platforms does this service support?
This is a web-based application.
Who are the main user groups of this service?
Main users of MindTouch are Large Enterprises, Mid Size Business, Public Administrations, and Small Business.
FAQs
Does this service integrate with any other apps?
Integrations: Microsoft Dynamics CRM, Widen, Widen Collective, SharePoint, Canto Digital Asset Mgmt, SharpSpring, Webdam, Bynder, Asset Bank, Third Light, QBank DAM, AnswerRocket, Kapost, Curata, Wedia, SnapApp, MediaBeacon, Siteimprove, SyncForce, Smartling, Stackla, Aprimo Digital Asset Management, and Digizuite™ DAM.
What are some applications this service is commonly used in tandem with?
It is commonly used in tandem with Microsoft Azure.
Does this service offer multi-user capability (e.g. teams)?
No.
What platforms does this service support?
Deployments: Cloud, on-premises, or hybrid.
Does this service offer guides, tutorials and or customer support?
Support: Knowledge Base, Online Support, Phone Support, Support Portal.
What is this service generally used for?
This service is generally used for web content management (WCM).
We have a small team of dedicated Customer Experience software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
view 3 more
view 1 more
view 3 more
