Compare InMoment vs ManageEngine ServiceDesk Plus

InMoment 20 Customer Experience	ManageEngine ServiceDesk Plus 229 Customer Experience
View Listing	Visit Website
Crozscore 94% what is this? User Happiness: 98% Press Buzz: 52% User Trend: no significant changes	Crozscore 87% what is this? User Happiness: 84% Press Buzz: 55%
view 3 more
About InMoment Nowadays, businesses need more than scores and reports to reach their customer experience (CX) goals. InMoment is taking aim at just this problem providing the platform that captures millions of survey records. This solution offers smarter approach to the CX giving organizations the ability to see, act, and sense every individual customer. The InMoment Platform relies on big data empowering technology behind CX solution. This makes it possible to collect the big amount of data from various feedback sources in the minimum amount of time. Customer experience data are converted into the cohesive source of valuable information available for further strategic studies and analysis. The platform also offers robust dashboards and reporting as the starting point for a deeper insight into the business cycle as well as learning how customers' feedback correlates with the broader market benchmarks.	About ManageEngine ServiceDesk Plus ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.
Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score
Summary Surveys & Data Collection Text Analysis Dashboards & Reporting CX Strategy & Design Vertical Expertise Mistery Shopping Predictive Analytics Social CX Advance Analytics Customer Email Summaries	Summary No key features associated with this application.

FAQs What platforms does this service support? InMoment is a web-based platform with Android and iOS native apps offered. Who are the main user groups of this service? Main users of InMoment are large and very large enterprise companies. Does this service offer guides, tutorials and or customer support? Support: Online Support, Phone Support, Email Support, Knowledge Base. What is this service generally used for? This service is generally used for customer experience management. Does this service offer an API? Yes, it offers REST API. What are some applications this service is commonly used in tandem with? It is commonly used in tandem with CRM applications. Does this service offer multi-user capability (e.g. teams)? No. Does this service integrate with any other apps? Integrations: Salesforce Sales Cloud, Microsoft Dynamics, Marketo, Oracle Sales Cloud, Tableau.	FAQs No FAQs associated with this application.
Vendor Information Founded: - Based in: South Jordan Employees: 51-200 Likes: Followers:	Vendor Information Founded: - Based in: - Employees: - Likes: Followers:
Other Who uses InMoment Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English, German Regional Restrictions: No restrictions.	Other Who uses ManageEngine ServiceDesk Plus Personal Startups SMEs Enterprises Desktop Platforms: Windows Mobile Platforms: iOS Languages: English Regional Restrictions: No restrictions.