Compare Informizely vs AkioSurvey vs CloudCherry

More Information More Information More Information

Crozscore:

76%
what is this?
96%
25%
interest falling

Crozscore:

78%
what is this?
31%
interest rising
Informizely screenshot view 5 more AkioSurvey screenshot CloudCherry screenshot

Software Description:

Informizely is a SaaS service for capturing visitor intent, discovering persuasive hooks, and taking down UX barriers.

Through beautiful non-obtrusive surveys, feedback is captured. Survey responses are available in real-time and can be analyzed, filtered, sorted and downloaded.

Using the amazing targeting capabilities Insitez provides, survey conversion rates of 20%~70% can be realized.

Software Description:

AkioSurvey is online survey tool. AkioSurvey has a broad range of uses. The most common use case is for organizing and evaluating online customer satisfaction surveys. A popular use case is also running online employee satisfaction surveys. Other common use cases are conducting online market research, performing online patient satisfaction surveys, getting to know your employee’s opinion on a certain topic, doing 360 degree surveys to evaluate employee’s performance, helping teams with decision making, make a quick poll to collect available options, get feedback about recent changes in your organization and evaluate student’s satisfaction with subjects and teachers.

AkioSurvey makes creating online surveys very simple task thanks to its intuitive survey maker component. It offers 14 survey question types (including subtypes). The online poll question types include multiple choice, essay box, text box, date and/or time, address, matrix of choices, rating scale, informative image and informative text. Questions are inserted into online poll pages. Survey questions can be made mandatory. These mandatory questions will be marked with red star. It is very simple to copy, move or delete page or question. Pages can be also broken at selected point to create two pages containing corresponding questions from the original page.

Online surveys can be color themed to the taste of the survey creator. 10 predefined poll themes are available. Other themes can be created by the survey owner. The theme designer allows the survey creator to set font sizes and colors for all response text elements. Themes can be used created once and used for multiple online polls.

Online polls can also display the logo of the survey creator. This survey logo can then be used for multiple survey instances. AkioSurvey supports logo transparency.

Online survey distribution can be done via multiple channels. Most often used is sharing by web link. Other distribution options of online poll are sending the survey link in an email. There is also option to embed the online poll into your own page. Very popular is also survey sharing on social media. AkioSurvey also offers options to identify survey respondents by sending them individually assigned links. Each link has to have assigned name. This name can be name of customer, name of company, email, Skype identificator or others. It is possible to view if response was already received for particular identifier and to review it.

Survey response review analysis is logically divided to two parts – individual survey response review and survey summary. Individual online survey responses can be exported into XLS, CSV and PDF formats. Response summary represents received responses in graph multiple aggregated graphical representations. Available graphical representations vary depending on the online poll question type. The representations include vertical bar chart, horizontal bar chart, stacked vertical chart, stacked horizontal chart, donut chart, pie chart, line graph and area chart. Response summary can be exported into XLS, CSV and PDF formats.

With this approach customer can create, distribute, run and analyze an online survey without having the need to purchase the permanent software license or hardware. The payment for AkioSurvey application is based on a monthly fee. AkioSurvey offers 3 packages which vary in maximum count of surveys, questions and responses. The packages also vary in the features that is available in them.

Custom redirect after survey completion, no ads on the survey response page, password protection, response count limit, email customer support, custom survey link, custom color themes and response exports are available only for the paid packages.

Respondent identification, brand logo in the survey header and deactivation of AkioSurvey label in the footer is available only in the Professional package.

Payments for the service can be done using PayPal. AkioSurvey creates invoice for the customer’s convenience.

Software Description:

CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.

Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:

*Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.
*Map & understand the Customer Journey.
*Track & measure metrics like the Net Promoter Score®, Customer Effort Score, C-SAT, Customer Delight Score & more.
*Discover real-time insights on what customers love, and more importantly, what they want you to fix on a one-view dashboard.
*Close the loop on customer issues with real-time notifications.
*Integrate with existing systems like CRM, Contact Centres, Ticketing software & more.
*Make Customer Experience Management an integral part business process.

Features:

  • Net Promoter Score
  • API
  • Data Visualization
  • Analytics
  • Dashboard
  • Feedback Management

Features:

  • Contact Management
  • Data Export
  • Data Visualization

Features:

  • Chat
  • Customer Management
  • External Integrations
  • Scheduling
  • Calendar Management
  • Dashboard
  • Data Import
  • Notifications
  • Multi-User
  • Data Export
  • API
  • Data Visualization

Summary:

  • Interactive text analysis for open-ended questions

  • Built-in analysis, filter tools, reporting, sorting and downloading of results

  • Customizable styling and positioning, with amazing targeting capabilities

  • Full integration with Google Analytics & Publication via Google Tag Manager

Summary:

  • Easy to use. Intuitive. Affordable.

Summary:

    No key features associated with this application.

Pricing:

  • Starting from: $59.00/month
  • Credit card required: N/A
  • SMB plan starting at $59/mo.Professional plan starting at $175/mo.Enterprise plan starting at $299/mo.

Standard

$29.00
1 user(s) / month
Included in plan:
  • 2000 responses/month
  • 200 questions/month
  • 200 surveys/month

Free

Free
Included in plan:
  • 200 surveys/month
  • 10 responses/month
  • 10 questions/month

Professional

$49.00
1 user(s) / month
Included in plan:
  • Unlimited questions
  • Unlimited surveys
  • Unlimited responses

Basic

$300.00
unlimited user(s) / month
Included in plan:
  • Unlimited Users
  • Customer Success Support
  • Customized Questionnaire

FAQs:

    Who are the main user groups of this service?
  • Web analysts, online marketing managers, UX professionals and product managers

  • What is this service generally used for?
  • Conversion Rate Optimization (CRO), understanding visitor intent, understanding leave intent and UX improvements

  • What platforms does this service support?
  • Web and mobile-web based applications

  • What are some applications this service is commonly used in tandem with?
  • Google Analytics, Adobe Analytics, Google Tag Manager, Unbounce, ClickTale, CrazyEgg, Inspectlet, Optimizely and Visual Website Optimizer

  • Does this service integrate with any other apps?
  • Yes. Google Analytics, Google Tag Manager and Unbounce

  • Does this service offer an API?
  • Yes: REST Reporting API, Widget API and Javascript API

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. The professional plan comes with 3 user accounts. This can be expanded to more users

  • Does this service offer guides, tutorials and or customer support?
  • Yes. Both support via email and phone. On-site FAQs.

FAQs:

    No FAQs associated with this application.

FAQs:

    What platforms does this service support?
  • It Supports

    Windows
    iOS
    Mac
    Android

  • Does this service integrate with any other apps?
  • With Open API feature it can integrate with any third party apps

  • What is this service generally used for?
  • CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.

    Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:
    Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.

    Broadly It is used for
    Customer Experience Management
    Customer Sentiment Analysis
    Net Promoter Score Calculation
    Loop Closer
    Feedback Management System
    Customer Analytics

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it has multi-user capability

    View and access can be designed for each level of users.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, at CloudCherry we provide absolutely free training & on-boarding assistance to our users.

  • Who are the main user groups of this service?
  • This platform can be used for all consumer-facing industries
    Retail, Hospitality, Banking, Credit-Unions, Education, Healthcare, Restaurant

  • What are some applications this service is commonly used in tandem with?
  • Mailchimp
    Salesforce
    Freshdesk
    Microsoft
    Zendesk
    sms gupshup
    KooKoo
    Nexmo

  • Does this service offer an API?
  • Yes, it has an Open API

Publisher:

Founded:
2014
Based in:
-
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Prague
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Salt Lake City
Employees:
51-200
Likes:
Followers:

Other:

Who uses Informizely
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
French, Portuguese, Danish, Swedish, Norwegian, English, German, Finnish, Spanish, Italian, Polish, Dutch
Regional Restrictions:
No restrictions.

Other:

Who uses AkioSurvey
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Czech
Regional Restrictions:
No restrictions.

Other:

Who uses CloudCherry
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Bengali, Tibetan, Bulgarian, Basque, English, Hindi, Romanian, Russian, Arabic, Dutch, French, German, Hebrew, Indonesian, Italian, Latin, Malayalam, Malay, Turkish, Thai, Telugu, Spanish, Tamil
Regional Restrictions:
No restrictions.
Back to top