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About Infobip

Infobip is the world’s leading global communications platform that connects businesses to customers over SMS, voice, push, OTT chat, and email.
With just one API call you can reach, engage and monetize customers and subscribers around the world, through the unique mix of messaging services.

About Tenfold

Improve customer experience, increase agent productivity and capture 100% of conversations into industry leading CRMs. Tenfold seamlessly integrates phone and CRM to deliver a complete, real-time view of all customer data for sales, service and support workloads.

  • Empower better customer experience by presenting all relevant data in one UI
  • Gain deeper customer insight by capturing more in-call interaction data
  • Drive agent productivity by significantly reducing customer engagement workflows

By connecting your phone system to your CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, and local presence, Tenfold powers better customer conversations. Integrating with 100+ phone systems, including Cisco, Avaya and Genesys, customers get faster time to value because no rip and replace of legacy IT is required.

Features

  • API
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Click-to-Dial

Features

  • API
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Click-to-Dial

Summary

    No key features associated with this application.

Summary

  • Integration with leading phone systems such as Avaya, Nice InContact, Cisco, Genesys, RingCentral, and more

  • Integration with leading CRMs such as Salesforce, Dynamics, ServiceNow, Zendesk, Tier1, Oracle NetSuite, SugarCRM, and Bullhorn

  • Click-to-dial

  • Automatic call logging

  • Call dispositions

  • Natural language processor

  • Customizable view

  • Agent workflow automation

  • Integration with AI tooling such as Salesforce Einstein and Microsoft Conversational Intelligence

FAQs

    No FAQs associated with this application.

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
2.5k

Other

Who uses Infobip
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English, French, Italian, Portuguese, Spanish, Russian, Turkish, Swedish, Thai, Latvian, Lithuanian, Arabic, Danish
Regional Restrictions:
No restrictions.

Other

Who uses Tenfold
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English, Spanish, Portuguese, German, French, Chinese, Dutch, Italian, Polish
Regional Restrictions:
No restrictions.
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