Compare InContact vs Velaro vs Five9

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Crozscore:

80%
what is this?
100%
28%
interest falling

Crozscore:

90%
what is this?
93%
43%
interest rising

Crozscore:

88%
what is this?
86%
43%
interest falling
InContact screenshot view 5 more Velaro screenshot view 4 more Five9 screenshot view 4 more

Software Description:

NICE inContact is software intended to help businesses gain as many leads as possible, at minimum cost. It presents a comprehensive approach to fulfilling contact center requirements, and to help companies gain positive customer experience.

The inContact solution is based on hosted call center products called the Customer Interaction Platform, which enables its users to make inbound calls, outbound calls, or combination of both. The software seamlessly integrates with CRM platforms, including Salesforce, Oracle Service Cloud, and Microsoft Dynamics.

The platform offers following solutions: Inbound Contact Center; Outbound Contact Center; Contact Center Management; Customer Service Solutions; Enterprise Contact Center; Contact Center Compliance; Enable Security In The Cloud. NICE inContact also offers Workforce Optimization Software, which encourages employees' self-improvement and manages efforts to enhance the customer experience.

Software Description:

Founded in 2000, today Velaro is the largest privately-owned provider of live chat and messaging software built to support the unique needs of enterprise customers. Leaders in eCommerce, higher education, health care, pharmaceuticals and more turn to Velaro’s integrated platform to optimize sales, deliver stellar service and dramatically improve rep productivity. Only Velaro offers Performance Management – a suite of in-depth analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly.

At Velaro, our goal is to help your team master continuous improvement in your customer communications, as part of their daily workflow. Managers can direct and assist agents in real time with chat shadowing, or review transcripts and reports after the fact to look for coachable moments. Customers can provide feedback on entire conversations or even individual messages. Track conversions and sales data to definitively determine ROI. Only Velaro gives you the tools to make every chat better than the last.

Of course, communication with customers doesn’t occur in a vacuum. Our robust integration capabilities allow the Velaro platform to exist seamlessly in nearly any IT ecosystem (including custom-built systems). We integrate with leading ticketing systems, CRMs, marketing platforms, content management systems and more – in many cases, even more tightly than built-in solutions.

Software Description:

Five9 is a contact center solution that helps users control inbound, outbound, blended or multi-channel contact centers. It significantly improves agent effectiveness whether they use the phone, web, chat, email, mobile or social platforms.

The bottom line of using this solution is better customer service and call center performance, resulting in the increase in sales. Five9 includes workforce optimization features an integrated call recording, agent scripting, and effectiveness monitoring. Additionally, it can be easily adjusted to specific needs of a particular call center.

Other functions of this Cloud Call Center Software is Intelligent Call Routing, Auto Dialer Mode, CRM Integration, Workforce Management, Omnichannel Solutions, Reporting, and Analytics.

Five9 is able to integrate with hundreds of third-party applications.

Features:

  • Chat
  • Notifications
  • Data Export
  • Data Visualization
  • Dashboard
  • Contact Management
  • Call Tracking
  • Click-to-Dial
  • Call Disposition
  • Lead Management
  • External Integrations
  • API
  • Customer Management

Features:

  • Marketing Automation
  • Lead Scoring
  • Scheduling
  • API
  • Contact Management
  • Notifications
  • Lead Management
  • Chat
  • Dashboard
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Multi-User
  • Google Apps Integration
  • Data Export
  • Data Import

Features:

  • Softphone
  • Chat
  • Scheduling
  • Notifications
  • Lead Management
  • Data Import
  • Data Export
  • Contact Management
  • Call Tracking
  • Dashboard
  • External Integrations
  • API
  • Click-to-Dial
  • Call Disposition

Summary:

  • Multi-Channel ACD

  • Workforce Management

  • Personal Connection™ Predictive Dialer

  • Cloud Contact Center Platform

  • Verint Speech Analytics Engine

  • Social, Chat, Phone, Email

  • Agent Scripting

  • ECHO Customer Feedback

  • Automated Speech Recognition (ASR) and Text-to-Speech (TTS)

  • Automatic Call Back

Summary:

    No key features associated with this application.

Summary:

  • CTI & Screen Pop

  • Power Dialer

  • IVR (Interactive Voice Response)

  • Progressive Dialer

  • ACD (Automatic Call Distributor)

  • Preview Dialer

  • Skills-Based Routing

  • Web Callback

  • Queue Callback

  • Campaign & List Management

Starter

$19.95
1 user(s) / month
Included in plan:
  • Basic branding
  • 1 proactive chat rules
  • 2 groups
  • 500 visitors
  • Click-to-chat

Small Business

$64.95
1 user(s) / month
Included in plan:
  • Premium integrations
  • Report scheduling and export
  • Sales conversion tracking
  • Full branding and surveys
  • 3 proactive chat rules
  • 5 groups
  • Unlimited visitors

Professional

$149.95
1 user(s) / month
Included in plan:
  • Enterprise security
  • A/B testing
  • Shared canned messages
  • Unlimited proactive chat rules
  • Unlimited groups

FAQs:

    Does this service integrate with any other apps?
  • Integrations: Zendesk, Salesforce 1 Platform, Firefly, Cherwell Service Management, Salesforce App Cloud, IMIconnect, Inbenta, SpiceCSM, Microsoft Dynamics.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications like Salesforce and Oracle Service Cloud.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Phone Support, Video Tutorials, Chat, Webinars.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service offer an API?
  • Yes, it offers API.

  • What is this service generally used for?
  • This service is generally used as a contact center management platform.

  • What platforms does this service support?
  • This is a web-based platform.

  • Who are the main user groups of this service?
  • NICE InContact can be used by small business and large enterprises alike and is in place across a wide variety of vertical markets. Industries covered: Business Process Outsourcers, Government & Education, Financial Services, Healthcare.

FAQs:

    Does this service offer an API?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • What platforms does this service support?
  • Velaro supports web browsers and windows app.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • Velaro can be used in tandem with CRM, eCommerce, help desk, and marketing automation software.

  • Who are the main user groups of this service?
  • The main user groups of Velaro include customer service organizations (on both the marketing/sales and support side).

  • What is this service generally used for?
  • It is used for continuously improving customer service via chat and messaging.

  • Does this service offer guides, tutorials and or customer support?
  • Yes

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations: Salesforce Sales Cloud, Microsoft Dynamics CRM, Zendesk, Zoho CRM, Skype for Business, Freshdesk, Velocify, Grow.com, SugarCRM, Logicbox, Salesforce Service Cloud, NetSuite, Bitium, Oracle Service Cloud, Invoca, Calabrio Call Recording Reviews, EducationFolder, PlayVox.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Online Support, Phone Support, Webinars, Email Support.

  • What is this service generally used for?
  • This service is used as a Contact Center Management software.

  • Who are the main user groups of this service?
  • Main users of Five9 are call centers in SMEs and large enterprises.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service offer an API?
  • Yes, it offers API.

  • What platforms does this service support?
  • This is a web-based software.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
San Ramon
Employees:
501-1000
Likes:
1.91k
Followers:
11.1k

Other:

Who uses InContact
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Velaro
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Five9
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
Languages:
German, Spanish, English
Regional Restrictions:
No restrictions.
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