Compare Idomoo vs Aspect Via vs Natero

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Crozscore:

75%
what is this?
39%
interest rising

Crozscore:

82%
what is this?
45%
interest rising

Crozscore:

84%
what is this?
80%
31%
interest rising
Idomoo screenshot view 2 more Aspect Via screenshot view 5 more Natero screenshot view 2 more

Software Description:

Personalized Video merges data and video to deliver exceptional experiences that amaze customers, and also produce a higher and more measurable ROI. It’s customer engagement, done right.

Say goodbye to boring overlays. Native Personalized Video means dynamic elements are rendered frame-by-frame for each video to generate the highest quality Personalized Videos on the market.

Alongside a full suite of composing tools purpose-built for a world of dynamic video, our exclusive AfterEffects plugin makes it easy to create, launch, and seamlessly maintain a PV campaign.

From real-time rendering and auto-scaling to secure data handling and purging, you can always trust our enterprise-grade platform to deliver when it matters most.

Software Description:

The cloud-based Customer Engagement software manages customer interactions, workforce, and self-service. The platform is an all-in-one solution for the entire enterprise around their customer engagement.

The platform's voice recording and quality management capabilities empower contact centers to catch and assess all customer interactions.

Software Description:

Natero helps SaaS businesses place actionable insights directly in the hands of Customer Success managers. Natero's combination of predictive analytics and business rules enable Customer Success teams to increase customer retention and identify accounts that are ripe for expansion.

  • Proactive Alerts - Predict which customers are likely to churn, convert, or expand their business with you.
  • Health Scoring - Monitor customer health based on usage, custom KPIs, CSM scores, NPS, and more.
  • Work Management - Use Workflows, Tasks, and Playbooks to drive Customer Success processes.
  • Targeted Emails - Engage the right customers with timely and relevant email messages.
  • Business Intelligence - Analyze all of your customer data in one place to uncover new insights and growing trends.

Features:

  • Email Integration
  • A/B Testing
  • Project Management
  • Data Visualization
  • External Integrations
  • Social-Media Integration
  • Audience Targeting
  • Data Import
  • API

Features:

  • SAP Integration
  • Click-to-Dial
  • Data Import
  • Data Export
  • External Integrations
  • API
  • Call Tracking
  • Calendar Management
  • Notifications
  • Scheduling
  • Dashboard
  • Contact Management
  • Chat

Features:

  • Analytics
  • Task Scheduling/Tracking
  • Contact Management
  • Email Integration
  • Customer Management
  • External Integrations
  • Dashboard
  • Multi-User
  • Notifications
  • Data Import
  • Data Visualization
  • Data Export
  • API

Summary:

    No key features associated with this application.

Summary:

  • Live chat

  • Churn management

  • Analytics

  • Customer experience management

  • Self service portal

  • Real time reporting

  • IVR / voice recognition

  • CRM integration

  • Request assignment

  • Workflow management

Summary:

  • Predict which customers are likely to churn, convert, or expand their business with you.

  • Monitor customer health based on usage, custom KPIs, CSM scores, NPS, and more.

  • Use Workflows, Tasks, and Playbooks to drive your Customer Success processes.

  • Engage the right customers with timely and relevant email messages.

  • Analyze all of your customer data in one place to uncover new insights and growing trends.

  • See critical SaaS metrics like MRR, churn, CLV, customer adoption, and much more.

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What platforms does this service support?
  • Aspect Via is a cloud-based software.

  • Who are the main user groups of this service?
  • Main users of Aspect Via are organizations with 100 or more concurrent and named users.

  • Does this service offer an API?
  • Yes, Aspect Via offers API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Online Support, Phone Support, Video Tutorials.

  • Does this service integrate with any other apps?
  • Integrations: Siebel, SAP, PeopleSoft, SalesForce, and social media platforms.

  • What is this service generally used for?
  • This service is generally used for Customer Engagement Management.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What is this service generally used for?
  • Preventing churn and proactively managing the customer lifecycle.

  • What are some applications this service is commonly used in tandem with?
  • Salesforce or similar CRM.
    Zendesk or similar support ticketing.
    Stripe or similar subscription billing.
    AskNicely or similiar NPS survey systems.

  • Who are the main user groups of this service?
  • Customer Success Teams in B2B SaaS organizations.

  • Does this service integrate with any other apps?
  • Integrates with a variety of CRM, Support Ticketing, Billing, Interaction, and NPS systems. See the Natero website for an up-to-date list of the latest third-party integrations.

  • Does this service offer an API?
  • Yes, account and event REST APIs are available.

  • Does this service offer guides, tutorials and or customer support?
  • Yes

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
2.78k

Publisher:

Founded:
-
Based in:
Phoenix
Employees:
1001-5000
Likes:
Followers:
13.2k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
877

Other:

Who uses Idomoo
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Spanish, Chinese, Japanese, Arabic, Italian, Portuguese, German, Korean, Dutch, French, Hebrew, Russian, Danish, Czech, Hindi, Polish
Regional Restrictions:
No restrictions.

Other:

Who uses Aspect Via
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Spanish, Chinese, German, Portuguese, Japanese, English
Regional Restrictions:
No restrictions.

Other:

Who uses Natero
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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