Compare IdeaScale vs Epicflow vs ServiceDesk Plus

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Crozscore:

89%
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94%
54%
no significant changes

Crozscore:

81%
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95%
22%
interest falling

Crozscore:

84%
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75%
48%
interest falling
IdeaScale screenshot view 3 more Epicflow screenshot view 4 more ServiceDesk Plus screenshot

Software Description:

IdeaScale is the largest cloud-based innovation software platform in the world with more than 25,000 customers and 4.5 million users. The software allows organizations to involve the opinions of public and private communities by collecting their ideas and giving users a platform to vote. The ideas are then evaluated, routed, and implemented, making IdeaScale the engine of crowd-powered innovation. IdeaScale’s client roster includes industry leaders, such as Citrix, Marriott Vacations Worldwide, NASA, the New York City Police Department, Princess Cruises and many others.

Software Description:

Despite the evolution of project management thought, there’s still a feeling in all of us that we’re not there yet. No absolute solution is in sight.

Modeling the complexity of multi-project reality is a challenge. Too many project management tools try to account for all factors. Often, enterprise products overwhelm and don't help.

Tool-less approaches take the other extreme, attempting to simplify but unable to deal with reality that doesn’t fit theory.

There are people with decades of research behind them; people with decades of experience managing multiple projects; people who push calculations to the edge; people who create amazing and intuitive user interactions. But a team that has all of these is hard to find.

Epicflow combines all of the above. It’s a science- and research-based analytical multi-project management tool that performs calculations in real time speeds. It’s beautiful and intuitive. It facilitates meaningful communication among CEOs, managers, and those executing. It allows companies to find harmony in projects and reach goals.

Epicflow helps you answer these questions:
What should I do today?
What task sequence has the highest pressure?
Do I have enough resources to finish my projects on time?
Do I need to hire or train resources?
How much pressure should I apply to achieve peak performance?

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Features:

  • Data Export
  • External Integrations
  • API
  • Data Import
  • Email Integration
  • Notifications
  • Project Management
  • Multi-User

Features:

  • Resource Management
  • Dashboard
  • External Integrations
  • Data Import
  • API
  • Notifications
  • Data Export
  • Scheduling
  • Multi-User
  • Project Management
  • Data Visualization

Features:

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API

Summary:

  • Idea collection and voting

  • Build teams around projects and ideas

  • Refine ideas into proposals

  • Review and prioritize projects for implementation

Summary:

  • visualizes multiple projects and milestones

  • presents group performance, capacity, load, and output over time

  • takes control of resource planning

  • predicts the impact of additional projects on existing projects in your pipeline

  • assigns priorities to tasks based on project needs and available resources

  • shows the amount of work for each resource group

  • shows the progress of the resource pool

  • balances resources across groups

Summary:

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Free

Free
Included in plan:
  • 25 Members
  • 5 Campaigns
  • Profanity Filter
  • Mobile Optimized
  • Web Support

Enterprise

$0.00
user(s) / month
Included in plan:
  • Unlimited members
  • 1 community
  • Mobile Optimized
  • Post & Vote Capabilities
  • Custom Fields
  • 20 Campaigns
  • 10 Moderators
  • Dedicated Innovation Architect
  • Security/SAS 70 Type II
  • Team Building Capabilities
  • Refinement Capabilities
  • 99.5% Uptime Guarantee
  • Funding Capabilities
  • Evaluation Capabilities

Ideate

$2,500.00
user(s) / month
Included in plan:
  • 1 community
  • Mobile Optimized
  • Post & Vote Capabilities
  • Custom Fields
  • 10 Campaigns
  • 100 members

Silver

$53.00
1 user(s) / month
Included in plan:
  • This plan includes basic technical support. The number of projects is equal to the number of resources with 300 overall number of tasks in each project. All plans include full-featured API, web and mobile application (iOS, Android), integration with MS Project, and/or Jira, automated backups of your data and version updates.

Gold

$66.00
1 user(s) / month
Included in plan:
  • The Gold plan includes priority support. The number of projects is equal to the number of resources with up to 500 tasks per project. The Gold plan also offers a dedicated first level domain. All plans include full-featured API, web and mobile application (iOS, Android), integration with MS Project, and/or Jira, automated backups of your data and version updates.

Platinum

$79.00
1 user(s) / month
Included in plan:
  • The Platinum plan includes priority support and offers a dedicated first level domain. The number of projects is equal to the number of resources with up to 1000 tasks per project. All plans include full-featured API, web and mobile application (iOS, Android), integration with MS Project, and/or Jira, automated backups of your data and version updates.

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

FAQs:

    What is this service generally used for?
  • This service is used to create change either for continuous improvement or net new innovation. It is used on products/services, processes/internal programs, market research or sourcing new markets, and organizational or business model innovation

  • Does this service integrate with any other apps?
  • IdeaScale integrates with Facebook, Twitter, LinkedIn, and Yammer. It integrates with SharePoint, Active Directory, Google for Work (formerly google Apps), Lithium, Google Analytics, OneLogin, Import2 and a robust REST API library.

  • Who are the main user groups of this service?
  • IdeaScale is used by both small and large businesses as well as State, Local, National, and International governments as a crowdsourcing mechanism to access great new ideas, build consensus, and deliver on change initiatives.

  • What platforms does this service support?
  • IdeaScale is a web application that is optimized for use on every mobile device.

  • What are some applications this service is commonly used in tandem with?
  • IdeaScale is used in concert with a host of enterprise products, including project management programs and other web publishing programs.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes. Depending on the license level, IdeaScale customers have access to a dedicated Innovation Architect. All users have access to IdeaScale's comprehensive library of resources, knowledge base, and 24/7 chat support.

FAQs:

    What platforms does this service support?
  • Epicflow is a web-based project management solution, so it supports any system with a modern web browser.

  • Does this service offer an API?
  • Yes, it offers an API.

  • Does this service integrate with any other apps?
  • It integrates with Jira and MS Project.

  • Does this service offer multi-user capability (e.g. teams)?
  • Epicflow offers multi-user capabilities.

  • Does this service offer guides, tutorials and or customer support?
  • Epicflow representatives offer onsite support, implementation guides, webinars, online support, phone support.

  • What is this service generally used for?
  • It’s a new resource management add-on for Jira and MS Project that automates planning and prioritization. Epicflow creates perfect flow when managing several projects at the same time.

  • What are some applications this service is commonly used in tandem with?
  • Epicflow can be used in tandem with Jira, MS Project, Primavera, CA Technologies, and Trimergo as a value-added tool that prevents overload, automates re-planning, and sorts out priorities.

  • Who are the main user groups of this service?
  • Epicflow is resource scheduling software that has been developed to help project management experts and C-level executives run multiple projects simultaneously. The tool perfectly fits the needs of business leaders who want to stay in control of their projects. Epicflow is also used by team members to update the status of their tasks.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
182
Followers:
271

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
Followers:
3.53k

Other:

Who uses IdeaScale
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
IdeaScale can be translated into 33 different languages and is a global company.

Other:

Who uses Epicflow
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.
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