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About ICTBroadcast

ICTBroadcast is a multi-tenant, unified communications-based autodialer, predictive dialer, and power dialer software solution feature inbound IVR, IVR Studio, press 1 campaign, complete call center, AMD, HLR, DNC, survey, appointment, and WEBRTC also supporting Voice, SMS, Email and Fax broadcasting. Suitable for small business owners, entrepreneurs, and Service Providers. It enables service providers to offer a wide range of telemarketing and contact center-related services. It can be scaled to blast thousands of simultaneous calls and it fits most voice broadcasting and call center scenarios with effective and efficient communications management.

3 reasons to chose ICTBroadcast:

  • UNIFIED BROADCASTING
  • STABLE AND SCALABLE
  • INNOVATIVE FEATURES

About Five9

Five9 is a contact center solution that helps users control inbound, outbound, blended or multi-channel contact centers. It significantly improves agent effectiveness whether they use the phone, web, chat, email, mobile or social platforms.

The bottom line of using this solution is better customer service and call center performance, resulting in the increase in sales. Five9 includes workforce optimization features an integrated call recording, agent scripting, and effectiveness monitoring. Additionally, it can be easily adjusted to specific needs of a particular call center.

Other functions of this Cloud Call Center Software is Intelligent Call Routing, Auto Dialer Mode, CRM Integration, Workforce Management, Omnichannel Solutions, Reporting, and Analytics.

Five9 is able to integrate with hundreds of third-party applications.

About Volie

Volie lets dealerships communicate with their customers better through automotive BDC software. Our BDC platform is designed to help customer service and sales representatives improve how customer communications are managed. In addition to improving our clients' automotive BDC processes, Volie's automotive BDC software comes with a built-in data manager. This feature allows users to append and normalize DMS, CRM, OEM, and web lead data feeds with over 99.9% data accuracy. With Volie, you increase agent productivity, gain 100% visibility for staffing, and never miss a call or sales opportunity again.

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Scripting

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Scripting

Summary

    No key features associated with this application.

Summary

  • CTI & Screen Pop

  • Power Dialer

  • IVR (Interactive Voice Response)

  • Progressive Dialer

  • ACD (Automatic Call Distributor)

  • Preview Dialer

  • Skills-Based Routing

  • Web Callback

  • Queue Callback

  • Campaign & List Management

Summary

  • 1 BDC Engine - Automotive software made for dealerships.

Pricing

Enterprise

$20.00
2 lines/channels
Included in plan:
  • Call/Fax/SMS Termination service or originations services

Free Trial

Free
Included in plan:
  • Call/Fax/SMS Termination service or originations services

Service Provider SP-50

$1,500.00
50 lines/channels
Included in plan:
  • License of ICTBroadcast Service Provider Edition with 50 lines / channels

Service Provider SP-200

$4,000.00
200 lines/channels
Included in plan:
  • License of ICTBroadcast Service Provider Edition with 200 lines / channels

Service Provider SP-1000

$12,000.00
1000 lines/channels
Included in plan:
  • License of ICTBroadcast Service Provider Edition with 1000 lines / channels

FAQs

    What platforms does this service support?
  • Unix OS

  • What are some applications this service is commonly used in tandem with?
  • FreeSwitch

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations: Salesforce Sales Cloud, Microsoft Dynamics CRM, Zendesk, Zoho CRM, Skype for Business, Freshdesk, Velocify, Grow.com, SugarCRM, Logicbox, Salesforce Service Cloud, NetSuite, Bitium, Oracle Service Cloud, Invoca, Calabrio Call Recording Reviews, EducationFolder, PlayVox.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Online Support, Phone Support, Webinars, Email Support.

  • What is this service generally used for?
  • This service is used as a Contact Center Management software.

  • Who are the main user groups of this service?
  • Main users of Five9 are call centers in SMEs and large enterprises.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service offer an API?
  • Yes, it offers API.

  • What platforms does this service support?
  • This is a web-based software.

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
13

Vendor Information

Founded:
-
Based in:
San Ramon
Employees:
501-1000
Likes:
Followers:
14.3k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
1

Other

Who uses ICTBroadcast
  • Personal
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Five9
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
Languages:
English, Spanish, German
Regional Restrictions:
No restrictions.

Other

Who uses Volie
  • Personal
  • Startups
  • Agencies
Languages:
English
Regional Restrictions:
No restrictions.
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