Compare ICTBroadcast vs Aspect Via vs Volie

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ICTBroadcast screenshot Aspect Via screenshot view 5 more Volie screenshot

About ICTBroadcast

ICTBroadcast is a multi-tenant, unified communications-based autodialer, predictive dialer, and power dialer software solution feature inbound IVR, IVR Studio, press 1 campaign, complete call center, AMD, HLR, DNC, survey, appointment, and WEBRTC also supporting Voice, SMS, Email and Fax broadcasting. Suitable for small business owners, entrepreneurs, and Service Providers. It enables service providers to offer a wide range of telemarketing and contact center-related services. It can be scaled to blast thousands of simultaneous calls and it fits most voice broadcasting and call center scenarios with effective and efficient communications management.

3 reasons to chose ICTBroadcast:

  • UNIFIED BROADCASTING
  • STABLE AND SCALABLE
  • INNOVATIVE FEATURES

About Aspect Via

The cloud-based Customer Engagement software manages customer interactions, workforce, and self-service. The platform is an all-in-one solution for the entire enterprise around their customer engagement.

The platform's voice recording and quality management capabilities empower contact centers to catch and assess all customer interactions.

About Volie

Volie lets dealerships communicate with their customers better through automotive BDC software. Our BDC platform is designed to help customer service and sales representatives improve how customer communications are managed. In addition to improving our clients' automotive BDC processes, Volie's automotive BDC software comes with a built-in data manager. This feature allows users to append and normalize DMS, CRM, OEM, and web lead data feeds with over 99.9% data accuracy. With Volie, you increase agent productivity, gain 100% visibility for staffing, and never miss a call or sales opportunity again.

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Scripting

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Tracking
  • Click-to-Dial
  • Net Promoter Score

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Scripting

Summary

    No key features associated with this application.

Summary

  • Live chat

  • Churn management

  • Analytics

  • Customer experience management

  • Self service portal

  • Real time reporting

  • IVR / voice recognition

  • CRM integration

  • Request assignment

  • Workflow management

Summary

  • 1 BDC Engine - Automotive software made for dealerships.

Pricing

Enterprise

$20.00
2 lines/channels
Included in plan:
  • Call/Fax/SMS Termination service or originations services

Free Trial

Free
Included in plan:
  • Call/Fax/SMS Termination service or originations services

Service Provider SP-50

$1,500.00
50 lines/channels
Included in plan:
  • License of ICTBroadcast Service Provider Edition with 50 lines / channels

Service Provider SP-200

$4,000.00
200 lines/channels
Included in plan:
  • License of ICTBroadcast Service Provider Edition with 200 lines / channels

Service Provider SP-1000

$12,000.00
1000 lines/channels
Included in plan:
  • License of ICTBroadcast Service Provider Edition with 1000 lines / channels

FAQs

    What platforms does this service support?
  • Unix OS

  • What are some applications this service is commonly used in tandem with?
  • FreeSwitch

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What platforms does this service support?
  • Aspect Via is a cloud-based software.

  • Who are the main user groups of this service?
  • Main users of Aspect Via are organizations with 100 or more concurrent and named users.

  • Does this service offer an API?
  • Yes, Aspect Via offers API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Online Support, Phone Support, Video Tutorials.

  • Does this service integrate with any other apps?
  • Integrations: Siebel, SAP, PeopleSoft, SalesForce, and social media platforms.

  • What is this service generally used for?
  • This service is generally used for Customer Engagement Management.

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
13

Vendor Information

Founded:
-
Based in:
Phoenix
Employees:
1001-5000
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
1

Other

Who uses ICTBroadcast
  • Personal
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Aspect Via
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German, Spanish, Portuguese, Chinese, Japanese
Regional Restrictions:
No restrictions.

Other

Who uses Volie
  • Personal
  • Startups
  • Agencies
Languages:
English
Regional Restrictions:
No restrictions.
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