Compare Icertis vs Freshservice vs eSignLive

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Software Description:

The modern, efficient way to manage enterprise contracts.

The most disruptive force in enterprise IT since ERP is not contract management, but contract intelligence. Beyond simple document management, electronic signatures, clause libraries – the Icertis Contract Management platform enables a new tier of business intelligence offering an enterprise-wide 360-degree view of all enterprise contracts, deep insights and automatic oversight in a user-centric environment that accelerates time to contract, reduces risk and improves the bottom line.

Easy
Highly configurable and flexible, the Icertis Contract Management platform is easy to deploy. Designed for the modern enterprise with an intuitive user experience that makes it easy to use. Users can configure the platform to adapt to existing business processes, allow for unique contracts and workflows, or set up specialized user interfaces for individual roles making it easy to adopt.

Intelligent
The Icertis Contract Management platform intelligently reads and analyzes documents and third-party paper to provide authorized users with detailed risk reports, automatic obligation tracking, and smart notifications. The smart, contextual interface makes it easy to understand an entire portfolio of agreements and dependent relationships at a glance.

Enterprise-wide
The Icertis platform streamlines and systemizes all types of contracts and associated documentation for your entire organization in a single solution. The Icertis Contract Management platform integrates and exchanges data with all major ERP, Sourcing, Procurement, CRM, CPQ, PLM, Project Management, Service Management, and Document Management solutions, unlocking the potential for true visibility across global enterprises.

Software Description:

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.

Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.

Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.

Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Software Description:

Recognized as a leader by top analyst firms, eSignLive is responsible for processing e-signed documents by some of the most trusted and security-conscious brands in the world.

No matter how simple or complex your signing processes are, whether you need to e-sign the occasional electronic contract or process tens of thousands of transactions online, you won’t have to compromise with eSignLive™. You’ll get exactly what you need at a price that suits your budget.

Built on a single SaaS platform that can be deployed in the cloud or on-premises, eSignLive provides highly tailored e-signing experiences and strong legal protection and regulatory compliance.

With nearly 1 billion documents processed every year, eSignLive is the most widely used e-signature solution around the world. Thousands of organizations, big and small, including the leading banks, insurers, credit providers, pharmaceutical and government agencies trust eSignLive as their platform to make business digital.

eSignLive is a wholly owned subsidiary of VASCO, which allows more than 10,000 customers in 100 countries to secure access, manage identities, verify transactions, and protect assets across financial, enterprise, e-commerce, government and healthcare markets.

Features:

  • Project Management
  • Customer Management
  • Data Visualization
  • Notifications
  • Document Comparison
  • Third-Party Plugins/Add-Ons
  • 2-Factor Authentication
  • File Transfer
  • File Sharing
  • Contact Management
  • External Integrations
  • API
  • Scheduling
  • Calendar Management
  • Dashboard
  • Multi-User

Features:

  • API
  • Gamification
  • Inventory Tracking
  • Dashboard
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking

Features:

  • API
  • 2-Factor Authentication
  • Multi-User
  • Notifications
  • Contact Management
  • File Sharing
  • File Transfer
  • Data Export
  • External Integrations
  • Data Import

Summary:

  • Smart Contract Initiation

  • Specialized Solutions

  • Intelligent Contract Authoring

  • Negotiations and Collaboration

  • Contract Approval and Execution

  • Contract Visibility and Search

  • Usability and Productivity

  • Risk and Compliance

  • Single Source of Truth

  • RFx Management

Summary:

  • Asset Management & Asset Discovery Includes: Assets Life cycle management; Better asset optimization; Controlling IT assets data; Discovering new assets easily.

  • Incident Management: Minimizes the impact of failures and interruptions on business operations & ensure best possible service level agreement.

  • Problem Management: Once user raises a problem, Freshservice simplifies the problem management process with a thorough problem analysis. This includes root cause analysis and analysing the impact and the symptoms of the problem in question.

  • Knowledge Base: Quick answers to all frequent queries.

  • Change Management: When it comes to tracking changes, looking up linked problems or making plans for a rollout, Freshservice makes sure that any and every task is just a few clicks away.

  • Release Management: This service makes release management as seamless as possible by equipping its users to deal with even the most unexpected of conflicts.

  • Contract Management: Easy to manage IT contracts with Freshservice.

Summary:

  • e-sign on any device

  • Most flexible deployment options: SaaS (public or private), on-premises, or a combination of all three

  • Most comprehensive audit trails: embedded, static and active audit trails

  • Compliant e-signature solution: SOC 2 Type II certified and FedRAMP certified

  • Includes pre-built connectors: Box, Salesforce, Microsoft SharePoint, Microsoft Dynamics CRM

  • White-labeling and brand customization capabilties

  • Robust authentication: Email, Q&A, SMS pincode, support for digital certificates, DIGIPASS, and Knowledge-based authentication

  • Meets your data residency needs with global data centers

  • Responsive design and mobile ready

  • Advanced workflow customization cabailities

Pricing:

  • Starting from: $19.00/month
  • Credit card required: N/A
  • Blossom: $19/agent/month, billed annually.
    Garden: $49/agent/month, billed annually.
    Estate: $79/agent/month, billed annually.
    Forest: $99/agent, billed annually.

FAQs:

    What platforms does this service support?
  • The Icertis platform integrates with many leading applications in areas such as ERP, CRM, procurement, electronic signature and identity management. Popular integrations include those for Salesforce, Microsoft Dynamics CRM, PROS, DocuSign, Adobe Sign (formerly EchoSign) and open, standards-based integration with many identity management providers.

    Mobile Experience 

    Increase user productivity, flexibility and satisfaction with native mobile support on iOS, Android and Windows. The Icertis contract management mobile apps enable users to get push notifications on tasks, view dashboards, search and view contracts and associated information, take approval actions, update notes, take actions on commitments and perform other contract-related tasks. Touch-friendly web access is also available on tablets and other mobile devices with browser support for IE, Chrome, Safari and Firefox.

  • Does this service offer an API?
  • The Icertis platform interface itself is built fully on the Icertis API. This API-first approach allows the Icertis platform to be very open, making even complex integrations easy. With specific integration components built into the architecture, the risk of upgrades and new features is reduced and integrations are more robust and efficient.

    The Icertis contract management platform can be implemented in API-only mode with a completely custom interface or access from any line-of-business application. The Icertis platform’s user interface works on the API layer and is well suited to replacement of UI screens for specialized needs. The API can connect with any portal or enterprise system to enable Icertis functionality.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • Google Apps
    Box
    Office 365
    Microsoft Azure
    Sales Force
    Microsoft Dynamics
    Outlook
    Share Point

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service integrate with any other apps?
  • Pre-built third-party integrations:
    Icertis integrated with sourcing, procurement, CRM, configure-price-quote, product lifecycle management, project management, service management and document management solutions.

    The platform also provides following integrations:

    Sales Integration
    Icertis Salesforce App
    Icertis Microsoft CRM App

    Enterprise Integration
    Comprehensive at rest APIs
    Message Bus Architecture
    Standard Integrations

  • Who are the main user groups of this service?
  • We've built flexible, powerful tools and features that can help every department involved in any contracting across the enterprise.
    Procurement, legal, Finance and Compliance, Sales professionals - for both buy-side and sell-side contracting.

  • What is this service generally used for?
  • The most disruptive force in enterprise IT since ERP is not contract management, but contract intelligence. Beyond simple document management, electronic signatures, clause libraries – the Icertis Contract Management platform enables a new tier of business intelligence offering an enterprise-wide 360-degree view of all enterprise contracts, deep insights and automatic oversight in a user-centric environment that accelerates time to contract, reduces risk and improves the bottom line.

FAQs:

    Who are the main user groups of this service?
  • The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes.

  • What is this service generally used for?
  • Freshservice is used as a cloud-based ITIL service desk solution.

  • What platforms does this service support?
  • Online & native mobile apps.

  • Does this service integrate with any other apps?
  • Freshservice ServiceDesk integrates with the following applications:
    LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA.

  • Does this service offer an API?
  • Freshservice ServiceDesk has an API available for use.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

    What platforms does this service support?
  • You can get up and running with eSignLive in the ways:

    1) Standalone web-based service: This option largely satisfies the most common signing workflows and e-contracting use cases– for example, getting your contracts and agreements electronically signed. Simply upload your document, select your signers and begin e-signing in minutes.

    2) Integration: Our solution gives you the ability to add e-signing capabilities into your own applications – whether that’s through your website, your mobile app, or even your home-grown or legacy system. We have an open, industry standard REST API, as well as fully supported SDKs for Java, .NET, APEX and mobile – to help you embed e-signing capabilities in ANY one of your applications.

    3) Pre-built connectors for 3rd party applications: Send and sign your documents without ever leaving 3rd party applications like Salesforce, SharePoint, Box, or Dynamics CRM. With these connectors, we’ve done all the integration work for you – no coding or IT resources are needed to get started with e-signatures inside these business applications that you know and use every day.

    4) We also offer mobile apps so you can get up and running with e-signatures on your mobile device.

  • What are some applications this service is commonly used in tandem with?
  • eSignLive enables enables organizations to integrate e-signing capabilities into
    their web applications, mobile apps and core systems. There’s no software to
    install. Our simple but comprehensive programming tools require only minimal IT
    support so organizations can be up and running in just a few hours.

  • Who are the main user groups of this service?
  • eSignLive provides the most flexible and scalable solution to support your signing needs. eSignLive was designed to be easy to use for all stakeholders: signers, senders and developers. There are a number of ways in which your organization can consume e-signatures and this largely depends on your use case – and whether you need e-signatures embedded inside of an application or not.

  • Does this service offer multi-user capability (e.g. teams)?
  • Multiple signers, multiple signatures per signer, multi-party routing, document and signing order, sequential and parallel workflow – we have your basics covered.

  • Does this service offer guides, tutorials and or customer support?
  • eSignLive has been recognized in the industry for its white-glove treatment when it comes to post-sales customer service with its customer success reps, technical support and professional services teams.

    We also offer an extensive amount of resources for those interesting in e-signatures. Please visit our website to find datasheets, video tutorials, case studies and white papers about eSignLive.

    For developers interested in integrating e-signatures, visit our Developer Community for code samples and documentation.

  • Does this service integrate with any other apps?
  • Our solution gives you the ability to add e-signing capabilities into your own applications – whether that’s through your website, your mobile app, or even your home-grown or legacy system. We have an open, industry standard REST API, as well as fully supported SDKs for Java, .NET, APEX and mobile – to help you embed e-signing capabilities in ANY one of your applications.

  • Does this service offer an API?
  • eSignLive offers a REST-based API to automatically prepare and present documents to each signer. eSignLive receives information about the signing
    process (e.g., names of signers and customer data entered via a web portal) through a web services call that uses REST with a JSON payload.

    eSignLive then automatically prepares the transaction in the background,
    managing details such as the number and order of signers, the authentication
    process and the documents. The person sending out a document for signature
    does not have to prepare anything. They simply click a button from within their
    application and send it. eSignLive takes care of the rest.

    eSignLive also offers a unique way to integrate the signing process into a web
    portal application. Through APIs, eSignLive can present the signing ceremony
    embedded into the web app as an iframe, for a seamless signer experience.

  • What is this service generally used for?
  • Our service is targeted to users who need to get documents e-signed in a legal and compliant way.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
992
Followers:
1.26k

Publisher:

Founded:
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Based in:
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Employees:
-
Likes:
10.2k
Followers:
1.84k

Publisher:

Founded:
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Based in:
Montreal
Employees:
501-1000
Likes:
Followers:

Other:

Who uses Icertis
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Regional Restrictions:
No restrictions.

Other:

Who uses Freshservice
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German, Spanish, Portuguese, Chinese, Czech, French, Italian, Finnish, Dutch, Danish, Swedish, Indonesian, Turkish, Vietnamese, Russian, Polish, Norwegian, Slovenian, Slovak, Korean, Hungarian, Estonian, Japanese
Regional Restrictions:
No restrictions.

Other:

Who uses eSignLive
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Korean, Spanish, Portuguese, German, French, Chinese, Russian, Italian, Japanese, English, Danish, Dutch
Regional Restrictions:
No restrictions.
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