Compare i-snapshot vs Intercom vs Capsule

Capsule

CRM
 (45)
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Crozscore:

87%
what is this?
83%
53%
interest falling

Crozscore:

89%
what is this?
89%
50%
no significant changes
i-snapshot screenshot view 4 more Intercom screenshot view 2 more Capsule screenshot view 5 more

Software Description:

‘i-snapshot’ is a comprehensive mobile-based sales management solution that enables its users to improve the efficiency of their sales force on IOS, Android and Windows. Used by clients in the Food Industries, Building Material industrustion, Medical Devices, Hair products as examples. i-snapshot provides clients with access to sales force activity data including details of customers visited, the reason for the visit and the outcome along with the analytical frameworks to turn the data into information and understanding in real time. The i-snapshot app is designed to be very data lite so works even in low signal areas.

i-snapshot has two component parts, 1) Field data recording and transmission and 2) Analytical Frameworks to translate the data into information. i-snapshot enables field sales personnel to input key activity data into any mobile phone, a standard item of equipment typically issued to all employees, and analyse and populate current systems such as CRM and ERP.

Software Description:

Intercom makes customer communication simple.

More than 4,000 web and mobile businesses use Intercom to see and talk to their customers. They send targeted email and in-app messages, triggered by time or behavior.

Intercom shows you who is using your product and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

Software Description:

Capsule is an easy-to use CRM system suitable for small to medium-sized businesses, particularly those using Google Apps.
Used by thousands of businesses globally, it is competitively priced and it provides a feature set that will allow its users to efficiently manage a large database, identify business opportunities, track communications and manage a sales pipeline with relative ease.

Features:

  • Notifications
  • Calendar Management
  • Dashboard
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • Contact Management
  • External Integrations
  • Data Visualization
  • API
  • Data Export

Features:

  • CRM Integration
  • Contact Sharing
  • Audience Targeting
  • Third-Party Plugins/Add-Ons
  • Contact Management
  • Dashboard
  • Notifications
  • Lead Management
  • Marketing Automation
  • API
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Email Integration
  • Data Export
  • Data Import
  • A/B Testing
  • Multi-Account
  • Multi-User
  • Password & Access Management
  • Chat

Features:

  • Calendar Management
  • Multi-Currency
  • Click-to-Dial
  • Dashboard
  • Customer Management
  • Lead Management
  • Task Scheduling/Tracking
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Notifications
  • API
  • Email Integration
  • Data Export
  • Data Import
  • Forecasting
  • 2-Factor Authentication
  • Contact Management

Summary:

    No key features associated with this application.

Summary:

  • Audience segmentation

  • Real-time performance monitoring

  • Intercom app for iOS

  • Message tagging & team assigning

  • Customer user profiles

  • Personalized reply templates

Summary:

  • Manage your contacts all in one place and share the same view of a contact with your team. Track all communication with a contact and attach files and notes to a contact record.

  • Tasks and Calendar Create tasks for appointments, meetings, phone calls, submission deadlines and more. See who’s doing what and share tasks with co-workers.

  • Tracks Create Tracks to make sure the same set of tasks are followed for each sales opportunity or case.

  • Sales PipelineGet a complete summary of your opportunities with our sales dashboard, including potential values, where they are in your pipeline, and what needs to be done next.

  • Customize Capsule Create custom fields to capture information unique to your business and create custom tags to group contacts how you want them to be categorised

  • Capsule Mobile Use the Capsule mobile app and stay in the loop wherever you are.

Standard

$40.00
1 user(s) / month
Included in plan:
  • Includes access to mapping
  • Apps free in store
  • Access to visited/not visited reports
  • App has offline feature

Pricing:

  • Starting from: $15.00/month
  • Credit card required: Yes
  • Free: Up to 2 users; 10MB storage; 250 contacts
    Professional: $15/month, per user. 30 day free trial; 2GB storage per user; 50,000 contacts.

Free

Free
Included in plan:
  • 2 Users
  • 250 Contacts
  • Unlimited Opportunities
  • Unlimited Cases
  • 10MB of Storage

Professional

$15.00
1 user(s) / month
Included in plan:
  • 2GB storage per user
  • 50,000 contacts
  • Unlimited opportunities
  • Unlimited cases
  • Premium integrations such as GSuite, Xero, FreshBooks, Mailchimp, Wufoo

FAQs:

    What is this service generally used for?
  • The system is used Sales Leaders who see the opportunity to improve the performance of the their field sales teams or who have poor compliance to any existing system such as crm or ERP. i-snapshot has data on over 16 million field sales visits so can provide valuable benchmark reference data on the revenue impacts of field sales behaviours.

  • Does this service integrate with any other apps?
  • It does not integrate with other apps but does integrate with many back office systems.

  • Does this service offer multi-user capability (e.g. teams)?
  • i-snapshot is designed to be use across teams, area's, region's and enterprises, with the ability to control access to features and data via the embedded permission and role models.

  • Who are the main user groups of this service?
  • i-snapshot is a Field Sales Management system, it is bought by the VP of Sales/Sales Director in order to understand and optimise field sales performance and/or to feed data into a back office system such as crm or ERP where field compliance is poor. i-snapshot also brings many advantages to the field sales teams in terms of ease of use, reminders and trigger events to save contacting the office.

  • Does this service offer guides, tutorials and or customer support?
  • We offer help text, support during office hours and videos for both Sales Managers and Sales Leaders

  • What are some applications this service is commonly used in tandem with?
  • i-snapshot can be used a stand alone tool, and can be linked via api's to most common crm system, most common ERP systems and often used by field sales trainers to identify opportunities to improve field sales performance.

  • Does this service offer an API?
  • Yes, i-snapshot offers a two api option included at no additional cost.

  • What platforms does this service support?
  • The field apps are available for iOS (i-phone and i-pad), Android and Window phones and tablets, all apps are fully native and are available in the respective stores. The Dashboard is accessed through a browser interface.

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service integrate with any other apps?
  • Capsule integrates with: G Suite; invoicing and accounting apps such as Xero, email marketing apps, website forms, contract and proposal apps, helpdesk support, telephone, VoIP and web chat services and more.

  • Does this service offer guides, tutorials and or customer support?
  • There is email support Monday to Friday and an extensive set of support documentation as well as getting started guides.

  • What are some applications this service is commonly used in tandem with?
  • It is most commonly used with G Suite, Xero, FreshBooks, MailChimp, Zendesk, Wufoo Forms, Zapier and lots of other services.

  • Does this service offer an API?
  • The Capsule API allows developers to create applications that can retrieve or update data in Capsule account. There's a link to the API docs on the website.

  • Who are the main user groups of this service?
  • Main users of this service are small and medium-sized companies.

  • What is this service generally used for?
  • It is used for customer relationship management, and contacts and pipeline management.

  • What platforms does this service support?
  • This service is web-based, works on Linux, Mac, Windows, Android, and iPhone.

  • Does this service offer multi-user capability (e.g. teams)?
  • It offers multi-user capability.

Publisher:

Founded:
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Based in:
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Employees:
-
Likes:
Followers:

Publisher:

Founded:
2011
Based in:
San Francisco
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses i-snapshot
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
Danish, German, Finnish, French, Dutch, Norwegian, Italian, Chinese, Swedish, Spanish, Czech, Bulgarian, Indonesian
Regional Restrictions:
No restrictions.

Other:

Who uses Intercom
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Arabic, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Turkish, Vietnamese
Regional Restrictions:
No restrictions.

Other:

Who uses Capsule
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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