Compare Hull.io vs Intercom vs Olark

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Crozscore:

78%
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100%
41%
interest rising

Crozscore:

86%
what is this?
82%
53%
interest rising

Crozscore:

87%
what is this?
83%
58%
interest rising
Hull.io screenshot view 3 more Intercom screenshot view 2 more Olark screenshot view 4 more

Software Description:

Most often when you're doing Sales, Marketing or Customer Success, the data you need is in another place. Hull solves this by collecting, enriching and synchronizing customer data across all your services without writing any code.

People deserve better than the sales, marketing and support of today. It’s never been easier to use data and technology to find, acquire and care for customers. But, that data so often sits siloed within tools and teams.

Hull connects and combines that data so you can orchestrate a personal, relevant experience at every touch using your existing tools today. A seamless experience for customers and for the sales, marketing and support teams producing that.

One customer profile to power them all. One platform to clean, enrich, and sync customer data across all your tools in real-time.

Software Description:

Intercom makes customer communication simple.

More than 4,000 web and mobile businesses use Intercom to see and talk to their customers. They send targeted email and in-app messages, triggered by time or behavior.

Intercom shows you who is using your product and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

Software Description:

Olark helps its users to engage visitors on their website using instant messengers while viewing real-time and contextually relevant customer information. They can see visitor location, geographic location, and even shopping cart balances and contents.
Users can give their customers the answers they need immediately and gain powerful insights about what they want for relationships that last.
Olark live chat is the easiest way to boost sales, help solve issues and understand customers.

Features:

  • Link Tracking
  • Lead Scoring
  • Dashboard
  • Customer Management
  • Lead Management
  • Notifications
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • Marketing Automation
  • Email Integration
  • External Integrations
  • Data Export
  • Contact Management
  • API
  • Data Import
  • Contact Sharing
  • Audience Targeting

Features:

  • CRM Integration
  • Contact Sharing
  • Audience Targeting
  • Third-Party Plugins/Add-Ons
  • Contact Management
  • Dashboard
  • Notifications
  • Lead Management
  • Marketing Automation
  • API
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Email Integration
  • Data Export
  • Data Import
  • A/B Testing
  • Multi-Account
  • Multi-User
  • Password & Access Management
  • Chat

Features:

  • Analytics
  • API
  • Chat

Summary:

  • Unlimited Data Collection

  • Unified Profiles

  • Smart, Secure Identity Resolution

  • Transform, Enrich & Segment in Real-Time

  • Enrich Profiles Automatically

  • Set-and-Forget Continuous Sync

  • Orchestrate your Entire Customer Journey

Summary:

  • Audience segmentation

  • Real-time performance monitoring

  • Intercom app for iOS

  • Message tagging & team assigning

  • Customer user profiles

  • Personalized reply templates

Summary:

  • Simple install: Just copy and paste an HTML snippet.

  • Visitor details: Know who and what's going on your website.

  • Transcripts: Every chat recorded for review.

  • Chat ratings: Get instant feedback from customers.

  • Reporting: Detailed, real-time reports.

  • Proactive chat: Directly or with targeted, automated rules.

Unify Your Data from

$650.00
1 server(s) / month

Pricing:

  • Credit card required: N/A
  • Ultimate: $219 Month/15 operators.
    Platinum: $116 Month/8 operators.
    Gold: $44 Month/4 operators.
    Bronze: $15 Month/1 operator.
    14 days free trial for any plan.

FAQs:

    Does this service offer an API?
  • Yes!

  • Who are the main user groups of this service?
  • If you're in a sales operations, marketing operations, demand generation, growth, some other technical marketing role, you'll see tons of value from Hull. If you over see lead flows or data integrity in any kind of way, you'll also see value from Hull.

  • What platforms does this service support?
  • This is a web-app that integrates into the tools you're already using.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we have a whole documentation section for our users.

  • What is this service generally used for?
  • Improving and compiling customer data, to create valuable and data-rich leads.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it does.

  • What are some applications this service is commonly used in tandem with?
  • Segment, Optimizely, Salesforce, Slack, Clearbit, Facebook Ad Audiences, Datanyze, Nutshell, Mailchimp, Processor, Hubspot, Intercom, SQL, Typeform, Customer.io, Webhooks, Shortener, Hull-Closeio, Google Sheets, and Scheduled Calls.

  • Does this service integrate with any other apps?
  • Segment, Optimizely, Salesforce, Slack, Clearbit, Facebook Ad Audiences, Datanyze, Nutshell, Mailchimp, Processor, Hubspot, Intercom, SQL, Typeform, Customer.io, Webhooks, Shortener, Hull-Closeio, Google Sheets, and Scheduled Calls.

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • It is used by sales and support teams in large enterprises, mid size business, non profits, small business.

  • What is this service generally used for?
  • Olark is generally used for live chat customer support.

  • What platforms does this service support?
  • Mobile and desktop — iPhone, Android, Windows and Mac

  • What are some applications this service is commonly used in tandem with?
  • This service is most commonly used in tandem with: FluidSurveys; Desk.com; Cayzu Help Desk; Pipeliner CRM; Zendesk; and Freshdesk.

  • Does this service integrate with any other apps?
  • Among others, it integrates with: Desk.com, Wordpress, Salesforce Sales Cloud, Zendesk, Freshdesk, Highrise CRM, SugarCRM, Groove, Talkdesk , Shopify, BigCommerce, PrestaShop, Magento , Volusion, 3dCart, Google Analytics, Unbounce, Segment.

  • Does this service offer an API?
  • Olark live chat has an API available.

  • Does this service offer multi-user capability (e.g. teams)?
  • Chats can be transfered from one agent to another and they can set up groups.

  • Does this service offer guides, tutorials and or customer support?
  • They offer: FAQs, knowledge base, online support, phone support, video tutorials.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
417
Followers:

Publisher:

Founded:
2011
Based in:
San Francisco
Employees:
51-200
Likes:
31k
Followers:
35.8k

Publisher:

Founded:
2008
Based in:
Ann Arbor
Employees:
11-50
Likes:
Followers:
7.11k

Other:

Who uses Hull.io
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Intercom
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Arabic, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Turkish, Vietnamese
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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