Compare Hudson vs appVuze vs Vision Helpdesk

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75%
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100%
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Crozscore:

81%
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34%
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Hudson screenshot view 5 more appVuze screenshot Vision Helpdesk screenshot view 2 more

Software Description:

Main users of Hudson are SMEs and large companies, as well as well-known brands, such as eBay, Hewlett-Packard, MySQL, JBoss, Xerox, Yahoo, LinkedIn, and Goldman-Sachs. It is known for ease of use and broad extensibility.

Continuous Integration means that members of software development team can integrate their work regularly several times per day.

As for Hudson, this tool is written in Java, and runs in a servlet container, such as Apache Tomcat or the GlassFish application server. However, it is not restricted to the Java world: Many companies use Hudson to automate their software development in C/C++, C#, PHP, Groovy, Scala, and many other languages.

Hudson is part of the open source Eclipse Foundation.

Software Description:

appVuze is an innovative platform for help desk agents to assist mobile app users in moments of trouble. Using chat, VoIP, screen, and camera sharing, the support agent can effectively assist users. In addition, chatbot integrations allow for automatic handling of simple requests.

Software Description:

Vision Helpdesk offers three customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

Features:

  • Multi-User
  • Data Export
  • Data Import
  • API
  • External Integrations
  • Email Integration

Features:

  • Customer Management
  • Multi-User
  • Chat
  • Call Tracking
  • Data Visualization
  • External Integrations

Features:

  • Scheduling
  • Supplier Management
  • Batch Permissions & Access
  • Multi-User
  • Project Management
  • Third-Party Plugins/Add-Ons
  • Calendar Management
  • External Integrations
  • 2-Factor Authentication
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • API
  • Chat
  • Task Scheduling/Tracking
  • Timesheets
  • Email Integration

Summary:

  • Building/testing software projects continuously

  • Monitoring executions of externally-run jobs

  • Easy installation

  • Easy configuration

  • Change set support

  • Permanent links

  • RSS/E-mail/IM Integration

  • After-the-fact tagging

  • JUnit/TestNG test reporting

  • Distributed builds

Summary:

    No key features associated with this application.

Summary:

  • Multi Channel Help Desk

  • Multi Brand Help Desk

  • Ticket Billing

  • Task Management

  • Help Desk Gamification and more..

  • Workflow Management

  • SLA and Escalation

  • Blabby - Staff Collaboration

  • Incident Management

  • Knowledgebase Management

FAQs:

    What platforms does this service support?
  • Hudson only needs a Java 6 or newer runtime. It can be installed on Unix/Linux and Windows.

  • Does this service offer an API?
  • Yes, Hudson offers REST API.

  • What is this service generally used for?
  • This service is used as a Continuous Integration (CI) tool.

  • Who are the main user groups of this service?
  • Main users of Hudson are SMEs and large companies, as well as big well-known brands, such as eBay, Hewlett-Packard, MySQL, JBoss, Xerox, Yahoo, LinkedIn, or Goldman-Sachs.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Technical questions / Support (via NNTP), Phone Support, Community Support, Documentation.

FAQs:

    What is this service generally used for?
  • Primarily the service is used to provide customer support to mobile app users.

  • Does this service offer an API?
  • No.

  • Does this service offer guides, tutorials and or customer support?
  • There is documentation available online for integration of the SDK into mobile apps. The web-based dashboard is very easy to use. Customers can contact us for help by phone or email.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Once a company is registered, admins can invite their team members to join the platform to represent their group and/or company.

  • Who are the main user groups of this service?
  • Small and medium sized businesses as well as large enterprises.

  • Does this service integrate with any other apps?
  • Yes. Currently, appVuze provides integration with Zendesk.

  • What platforms does this service support?
  • Support agents log on to web-based dashboard to monitor incoming requests. For mobile platforms, we have SDK's available for native iOS and Android, as well as PhoneGap/Cordova and Xamarin.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • Social media: Facebook, Twitter, LinkedIn
    Live chat: Userlike, Livechat Inc, Com100, Livezilla
    Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
    VOIP: Twillio
    CMS: Joomla, WordPress, Drupal
    Payment gateways: Paypal and Authorize.net
    Billing software: WHMCS, Hostbill, Freshbooks
    Email: Google Hosted emails, Exchange Servers and more

  • Does this service offer multi-user capability (e.g. teams)?
  • YES

  • Does this service offer guides, tutorials and or customer support?
  • YES

  • Who are the main user groups of this service?
  • Any business that wish to offer customer service support.

  • Does this service integrate with any other apps?
  • Vision Helpdesk integrates with several 3rd party apps

  • Does this service offer an API?
  • YES

  • What platforms does this service support?
  • Web Based Software and Mobile apps like IOS, Windows Phone and Android App

  • What is this service generally used for?
  • Managing customer support
    Managing IT support
    Task management

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
1.13k
Followers:
73

Publisher:

Founded:
-
Based in:
Nasik
Employees:
-
Likes:
21k
Followers:
1.56k

Other:

Who uses Hudson
  • SMEs
  • Enterprises
Desktop Platforms:
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses appVuze
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Vision Helpdesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
French, Italian, Polish, Dutch, Spanish, Russian, English, Portuguese, Turkish
Regional Restrictions:
No restrictions.
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