Compare Hiver vs SnapEngage vs Subiz Live Chat

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85%
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82%
48%
interest rising

Crozscore:

92%
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Crozscore:

82%
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Hiver screenshot view 3 more SnapEngage screenshot view 4 more Subiz Live Chat screenshot view 4 more

Software Description:

Hiver enables businesses to manage their shared mailboxes straight from a Gmail account, transforming Gmail into a fully functional help desk platform. With Hiver, you can perform a plethora of functions including customer support, sales, task management, and HR management using a Gmail account.

The software turns Gmail into your comprehensive business management solution where you can provide support to your customers, manage and boost your sales, monitor your operations, and hire professionals without having to purchase or create from scratch an expensive platform.

You basically share your Gmail labels with your team members directly to their Gmail accounts. Whenever you receive a sales query or a support request, you can share it with your team and assign it to your most qualified agent without any hitch.

Benefits:

Hiver is a corporate tool that makes collaboration simple and powerful without having them shell out tons of money for an out of the box software or a custom system. With just a Gmail account, companies can perform top class customer support, manage and run their daily operations, hire teams and individuals and manage tasks right from the familiar interface of their Gmail inbox.

With Hiver, you can access and manage shared inboxes from a simple Gmail account. Managing your emails and sending them to your team members for the appropriate actions is quick and easy. From your shared inbox, you can instantly view all your emails, assign tasks to your team members, monitor their progress, and mark the emails done once they are resolved.

Communication and collaboration speed up the delivery of customer service as Hiver allows users to write notes on email conversations. With shared notes, team members can provide ideas, suggestions, and additional details to help employees accomplish their tasks effectively and easily. You can also speed up things with reusable email templates that you can also share with the rest of your teams. Write them once and they are good to go for reuse.

With Hiver, users can share their contact groups and any changes made to the contact profiles are instantly reflected within seconds. Users can also share templates, schedule their emails as well as set reminders for emails to show up at a later date.

Software Description:

This service gives its users abilities to automatically invite their visitors to chat, so they don’t have to waste time monitoring unresponsive chats. Agents can focus on only those visitors who want to talk. They can also customize everything! The chat window, agent photos, Help-Chat, and Contact-buttons.
SnapEngage can easily be installed on any website and seamlessly integrates with your CRM or Help Desk, the perfect solution for enterprising companies of any size.
Its strengths are definitely ease of use and their very efficient web client that gives easy access to all the important functionalities.

Software Description:

Subiz offers an excellent customer-communication solution to solve a wide set of customer pain points.
By chatting directly with visitors, it helps business users provide direct assistance and receive feedback in real-time. All of these customer-interactions run through a chat widget integrated into any website, while visitors are browsing the web page.
Subiz combines all of the most powerful, yet simplest features into a Live Chat solution in order to improve customer service.

Features:

  • Chat
  • Email Integration
  • Multi-User
  • Scheduling
  • External Integrations
  • Calendar Management
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration

Features:

  • Analytics
  • Audience Targeting
  • Chat
  • Scheduling

Features:

  • Analytics
  • Audience Targeting
  • Chat
  • Dashboard
  • Notifications
  • Scheduling

Summary:

  • Hiver is designed for Gmail and G Suite. Discover the best way for teams to manage their email.

  • Collaborate on a Shared Inbox like Support@ or Sales@ right from your Gmail.

  • Shared Gmail Labels for Collaboration - Fast sync. Super simple set up and management.

  • Email Management For Teams - Collaborate on a shared Inbox like Support@ or Sales@ right from your Gmail.

Summary:

  • SMS Chat: Text-to-Chat feature allows website's visitors to initiate a chat and communicate with agents via SMS text message.

  • File Exchange: Agents and visitors can share images and other files with the click of a button - all within the chat window.

  • Advanced Chat Portal: Their easy and powerful interface gives agents the abilities and information they need.

  • Proactive Invitations: SnapEngage automatically invites visitors to chat.

  • Agent Picture: Agent portraits create a more personal engagement experience for visitors.

  • Simple Offline Form: Visitors can leave a simple message for agents, to address later.

Summary:

  • Stay in touch with visitors on the go with IM chat app on mobile device

  • Understand website visitor and provide direct support at the right time

  • Customize chat widget to make your website more professional

  • Use Trigger to proactively engage with visitors based on defined rules

  • Store visitor information and chat histories in secure servers for easy archiving

  • Advanced analytics and reports on operator activity using integrated Google Analytics

PLUS PLAN

$14.00
1 user(s) / month
Included in plan:
  • 2 Shared Mailbox
  • Collision Detection
  • 100 Shared Labels
  • Email Templates
  • Shared Drafts

PREMIUM PLAN

$22.00
1 user(s) / month
Included in plan:
  • Everything in Plus and
  • 10 shared mailboxes
  • 250 shared labels
  • Analytics
  • Analytics
  • Email permalinks

ENTERPRISE PLAN

$34.00
1 user(s) / month
Included in plan:
  • Everything in Premium and
  • 25 shared mailbox
  • 2500 shared labels
  • Priority Support
  • Dedicated CSM

Pricing:

  • Credit card required: N/A
  • Business: $60 USD / month for 4 agents,
    Plus: $140 USD / month for 8 agents,
    Premier: $420 USD / month for 16 agents,
    15 day trial for any pricing plan.

Pricing:

  • Credit card required: N/A
  • Standard Package: from $9.59/agent/month.

    Advanced Package: from $16.8/agent/month

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • It is used by sales and support teams in companies of all sizes.

  • What is this service generally used for?
  • SnapEngage is used as a live chat support to sales teams.

  • What platforms does this service support?
  • It is web-based application, and works on Windows and Mac. Mobile Web App Works with iPhone and Android.

  • What are some applications this service is commonly used in tandem with?
  • It is most commonly used with Zendesk, Desk.com, and Freshdesk.

  • Does this service integrate with any other apps?
  • SnapEnage integrates with: SAP; HubSpot; Salesforce; Facebook; BatchBook; Desk.com; UserVoice; Zendesk; and more.

  • Does this service offer an API?
  • An API is available.

  • Does this service offer multi-user capability (e.g. teams)?
  • Chats can be transfered from one agent to another via the web interface or their command syntax.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: Live chat, email and FAQ.

FAQs:

    Who are the main user groups of this service?
  • Sales and customer service team of any online business

  • What is this service generally used for?
  • Proactively chat with website visitors, provide direct support and receive feedback

  • What platforms does this service support?
  • Website and IM client app

  • What are some applications this service is commonly used in tandem with?
  • For windows: Pidgin, Trillian.

    For Mac: Adium, iChat, Messages.

    For Android: Trillian, IM+, BeeJive, Xabber.

    For iOS: Trillian.

    For Web-Based: Trillian.im, Subiz Dashboard.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Subiz can offer unlimited number of agents for your sales and customer service team

  • Does this service offer guides, tutorials and or customer support?
  • Yes. You will receive installation and get started guides after registering your account. Besides, many tips about live chat and customer service are shared on Subiz Blog. Otherwise, if you meet any difficulty using Subiz, chat with our support hero at Subiz.com

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2008
Based in:
Boulder
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
2013
Based in:
-
Employees:
11-50
Likes:
Followers:

Other:

Who uses Hiver
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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