Compare Hiver vs Subiz Live Chat vs Help Scout

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85%
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82%
47%
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82%
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74%
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89%
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91%
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Hiver screenshot view 3 more Subiz Live Chat screenshot view 4 more Help Scout screenshot view 6 more

Software Description:

Hiver enables businesses to manage their shared mailboxes straight from a Gmail account, transforming Gmail into a fully functional help desk platform. With Hiver, you can perform a plethora of functions including customer support, sales, task management, and HR management using a Gmail account.

The software turns Gmail into your comprehensive business management solution where you can provide support to your customers, manage and boost your sales, monitor your operations, and hire professionals without having to purchase or create from scratch an expensive platform.

You basically share your Gmail labels with your team members directly to their Gmail accounts. Whenever you receive a sales query or a support request, you can share it with your team and assign it to your most qualified agent without any hitch.

Benefits:

Hiver is a corporate tool that makes collaboration simple and powerful without having them shell out tons of money for an out of the box software or a custom system. With just a Gmail account, companies can perform top class customer support, manage and run their daily operations, hire teams and individuals and manage tasks right from the familiar interface of their Gmail inbox.

With Hiver, you can access and manage shared inboxes from a simple Gmail account. Managing your emails and sending them to your team members for the appropriate actions is quick and easy. From your shared inbox, you can instantly view all your emails, assign tasks to your team members, monitor their progress, and mark the emails done once they are resolved.

Communication and collaboration speed up the delivery of customer service as Hiver allows users to write notes on email conversations. With shared notes, team members can provide ideas, suggestions, and additional details to help employees accomplish their tasks effectively and easily. You can also speed up things with reusable email templates that you can also share with the rest of your teams. Write them once and they are good to go for reuse.

With Hiver, users can share their contact groups and any changes made to the contact profiles are instantly reflected within seconds. Users can also share templates, schedule their emails as well as set reminders for emails to show up at a later date.

Software Description:

Subiz offers an excellent customer-communication solution to solve a wide set of customer pain points.
By chatting directly with visitors, it helps business users provide direct assistance and receive feedback in real-time. All of these customer-interactions run through a chat widget integrated into any website, while visitors are browsing the web page.
Subiz combines all of the most powerful, yet simplest features into a Live Chat solution in order to improve customer service.

Software Description:

Help Scout features many functions typical for other help desk services, with an addition of personalized customer experience, just like any normal email.

Customers don't need to roam in a bulky ticket portal, or to bother with login credentials to get their issues resolved. Help Scout provides inbox, that each user shares with the team, enabling collaboration for support whenever a request arrives.

Simultaneously, it eliminates the complexities other help desk solutions usually bring, and makes responding to emails and team collaboration easy and plain. It smoothly integrates with other apps and business systems.

Features:

  • Chat
  • Email Integration
  • Multi-User
  • Scheduling
  • External Integrations
  • Calendar Management
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration

Features:

  • Analytics
  • Audience Targeting
  • Chat
  • Dashboard
  • Notifications
  • Scheduling

Features:

  • Multi-User
  • Chat
  • External Integrations
  • API
  • Email Integration
  • Call Tracking
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration

Summary:

  • Hiver is designed for Gmail and G Suite. Discover the best way for teams to manage their email.

  • Collaborate on a Shared Inbox like Support@ or Sales@ right from your Gmail.

  • Shared Gmail Labels for Collaboration - Fast sync. Super simple set up and management.

  • Email Management For Teams - Collaborate on a shared Inbox like Support@ or Sales@ right from your Gmail.

Summary:

  • Stay in touch with visitors on the go with IM chat app on mobile device

  • Understand website visitor and provide direct support at the right time

  • Customize chat widget to make your website more professional

  • Use Trigger to proactively engage with visitors based on defined rules

  • Store visitor information and chat histories in secure servers for easy archiving

  • Advanced analytics and reports on operator activity using integrated Google Analytics

Summary:

  • Create multiple mailboxes for each shared email address.

  • Help Scout’s collaboration features keep everyone on the same page.

  • Simple automation system based on if/then logic.

  • Measure team performance, spot trends to prevent issues, and monitor customer happiness.

  • Every customer has an auto-populated, editable profile.

  • Customer satisfaction ratings.

  • Phone calls and voicemails.

  • Collision detection.

PLUS PLAN

$14.00
1 user(s) / month
Included in plan:
  • 2 Shared Mailbox
  • Collision Detection
  • 100 Shared Labels
  • Email Templates
  • Shared Drafts

PREMIUM PLAN

$22.00
1 user(s) / month
Included in plan:
  • Everything in Plus and
  • 10 shared mailboxes
  • 250 shared labels
  • Analytics
  • Analytics
  • Email permalinks

ENTERPRISE PLAN

$34.00
1 user(s) / month
Included in plan:
  • Everything in Premium and
  • 25 shared mailbox
  • 2500 shared labels
  • Priority Support
  • Dedicated CSM

Pricing:

  • Credit card required: N/A
  • Standard Package: from $9.59/agent/month.

    Advanced Package: from $16.8/agent/month

Basic

$12.00
1 user(s) / month
Included in plan:
  • Up to 10 Users
  • 1 limited Docs knowledge base
  • Reports (30 days of history)
  • Saved Replies
  • Beacon
  • Following
  • @mentions
  • Outstanding 24x6 Support
  • No Help Scout branding
  • iOS & Android App

Standard

$20.00
1 user(s) / month
Included in plan:
  • Unlimited Users
  • 5 Mailboxes
  • 1 Docs knowledge base
  • Reports (Full history)
  • Saved Replies
  • Beacon
  • Following
  • @mentions
  • Outstanding 24x6 Support
  • No Help Scout branding
  • iOS & Android App
  • Workflows
  • Satisfaction Ratings
  • Office Hours
  • 50+ integrations
  • API Access

Plus

$35.00
1 user(s) / month
Included in plan:
  • Unlimited Users
  • Unlimited messages & storage
  • Unlimited Mailboxes
  • 3 Docs knowledge base
  • Reports (Full history)
  • Saved Replies
  • Beacon
  • Following
  • @mentions
  • Outstanding 24x6 Support
  • No Help Scout branding
  • iOS & Android App
  • Workflows
  • Satisfaction Ratings
  • Office Hours
  • 50+ integrations
  • API Access
  • Salesforce Integration
  • JIRA Integration
  • HubSpot Integration
  • SAML Single Sign-on
  • Teams
  • Custom fields
  • HIPAA Compliance

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Sales and customer service team of any online business

  • What is this service generally used for?
  • Proactively chat with website visitors, provide direct support and receive feedback

  • What platforms does this service support?
  • Website and IM client app

  • What are some applications this service is commonly used in tandem with?
  • For windows: Pidgin, Trillian.

    For Mac: Adium, iChat, Messages.

    For Android: Trillian, IM+, BeeJive, Xabber.

    For iOS: Trillian.

    For Web-Based: Trillian.im, Subiz Dashboard.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Subiz can offer unlimited number of agents for your sales and customer service team

  • Does this service offer guides, tutorials and or customer support?
  • Yes. You will receive installation and get started guides after registering your account. Besides, many tips about live chat and customer service are shared on Subiz Blog. Otherwise, if you meet any difficulty using Subiz, chat with our support hero at Subiz.com

FAQs:

    What platforms does this service support?
  • Help Scout supports web-based platforms in addition to Android and iOS.

  • Who are the main user groups of this service?
  • Main users of this service are small businesses, medium-sized enterprises, and small teams within larger organizations.

  • Does this service integrate with any other apps?
  • Help Scout integrates with more than 50 applications, including:

    Wordpress, BigCommerce, Snap Engage, Hubspot, Salesforce, Jira, Slack, MailChimp, Shopify, Olark, Capsule, Webhooks, Pipedrive, Highrise, WooCommerce, and others.

  • Does this service offer an API?
  • Yes, it offers API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • Help Scout is frequently used in tandem with marketing and CRM platforms.

  • What is this service generally used for?
  • It is used as a powerful help desk application with personalized customer experience.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, Help Scout offers:

    Email Support, Knowledge Base, Phone Support, Video Tutorials, Help Desk, and Help Docs

Publisher:

Founded:
-
Based in:
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Employees:
-
Likes:
Followers:

Publisher:

Founded:
2013
Based in:
-
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Hiver
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Help Scout
  • Freelance
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
Languages:
English
Regional Restrictions:
No restrictions.
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