Compare HelpWire

About HelpWire

HelpWire is a remote desktop service that provides user-friendly remote control tools for on-demand support of PCs, laptops, and workstations. It streamlines IT support, boosting productivity for customer support teams regardless of size. Technicians can instantly access clients' computers, ensuring swift issue resolution and eliminating the need for costly, time-consuming on-site visits.

HelpWire offers functionality tailored to the unique needs of SMBs, IT support teams, MSPs, and help desks, ensuring effective resolution of remote client issues.

Top HelpWire features:

• Easy session initiation
• Support for multiple workstations
• Cross-platform connections
• Multi-monitor viewing
• Drag-and-drop file transfer
• Integrated chat
• Client directory

HelpWire is a product of Electronic Team, Inc., a technology development company based in the US. Founded in 2001, Electronic Team, Inc. stands as a leading expert in the tech industry.

Features

• API
• Calendar Management
• Chat
• Contact Management
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Google Apps Integration
• Inventory Tracking
• Lead Management
• Lead Scoring
• Marketing Automation
• Multi-User
• Notifications
• Scheduling
• Supplier Management
• Click-to-Dial
• SAP Integration
• Net Promoter Score

Summary

• Easy and free Remote Control

• Integrated Support Chat

• No IDs and Passwords

FAQs

Does this service integrate with any other apps?

• Current version of HelpWire does not support integrations, but the developer is working on them and has this features listed in the roadmap.

What is this service generally used for?

• HelpWire is used for providing fast and efficient technical remote support that requires remote desktop control.

Does this service offer multi-user capability (e.g. teams)?

• Current version of HelpWire does not support team managemt, but the developer is working on this functionality and has it listed in the roadmap.

Does this service offer an API?

• Current version of HelpWire does not offer a public API, but the developer is working on it and has this features listed in the roadmap.

What platforms does this service support?

• HelpWire supports Windows and MacOS platforms.

Does this service offer guides, tutorials and or customer support?

• HelpWire has a detailed Knowledge Base, video-user guides on YouTube and email customer support service.

What are some applications this service is commonly used in tandem with?

• HelpWire is typically used with helpdesk systems, team communciation managers and task managers.

Who are the main user groups of this service?

• HelpWire is designed for small and medium businesses as well as independent service providers who want to enhance their remote support capabilities or build efficient remote support team.

Vendor Information

Other

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh