Compare Helpsumo vs Hubfly vs Vision Helpdesk

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Crozscore:

53%
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25%
interest falling

Crozscore:

75%
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29%
interest falling

Crozscore:

81%
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92%
34%
interest rising
Helpsumo screenshot view 2 more Hubfly screenshot view 3 more Vision Helpdesk screenshot view 2 more

Software Description:

Helpsumo is one of the best customer support software on the market. Helpsumo is a complete online helpdesk solution that offers a flexible ticketing system, E-mail, social media, live chat and self-help knowledge base solutions.

Helpsumo is a feature packed solution designed for the needs of all small business. It provide different types of pricing plans for all size of business. For more details, visit our website.

Software Description:

Hubfly is a Digital Workplace enabler that is aimed at enhancing the efficiency of business enterprises through collaborative technology.
As an Intranet solution, it is a customizable platform powered by a suite of business applications which facilitate seamless communication, efficient collaboration and timely execution of tasks by your employees.

With Hubfly, your business is empowered with ready-to-use tools such as Time Sheets, Holiday Request, Service Request, Meeting Room Booking, Asset Management, Forms and much more that automate your day to day operations without having to rely on disparate systems outside Microsoft's Office 365 ecosystem.

Being SharePoint data security protocol compliant, you can be confident that your sensitive business data remains secure within your environment.

Hubfly keeps your Intranet evergreen and in sync with latest technological upgradations. What's more? It can be deployed within minutes. Just deploy, add content and go live!

Think Hubfly. Harness Efficiency.

Software Description:

Vision Helpdesk offers three customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

Features:

  • Chat
  • Dashboard
  • Customer Management
  • Lead Management
  • Email Integration

Features:

  • Travel Management
  • Feedback Management
  • Data Export
  • Data Import
  • Employee Database
  • Vacation Calendar
  • Attendance Tracking
  • Timesheets
  • Chat
  • Email Integration
  • Data Visualization
  • Multi-User
  • File Transfer
  • File Sharing
  • Dashboard
  • Calendar Management
  • Notifications
  • Contact Management
  • Project Management

Features:

  • Scheduling
  • Supplier Management
  • Batch Permissions & Access
  • Multi-User
  • Project Management
  • Third-Party Plugins/Add-Ons
  • Calendar Management
  • External Integrations
  • 2-Factor Authentication
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • API
  • Chat
  • Task Scheduling/Tracking
  • Timesheets
  • Email Integration

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Summary:

  • Multi Channel Help Desk

  • Multi Brand Help Desk

  • Ticket Billing

  • Task Management

  • Help Desk Gamification and more..

  • Workflow Management

  • SLA and Escalation

  • Blabby - Staff Collaboration

  • Incident Management

  • Knowledgebase Management

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • CEO's/CTO's, Project Managers, Product Managers, Marketing Team and all end users involved in any phase of Project Delivery.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What is this service generally used for?
  • SharePoint is built as an Intranet to make work collaboration easy. We have built Hubfly sweetspots on top of SharePoint making it even more engaging and efficient.

  • What platforms does this service support?
  • Since this is a webapp, it can be accessed from within a browser irrespective of the device, OS etc. Also we have a native Mobile App to give mobile users a great user experience.

  • Does this service offer an API?
  • NO

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we have a good number of blogposts, articles, whitepapers, casestudies, How To videos that will help with getting familiar with our product. You can have a look at www.hubfly.com/blog for more details

  • Does this service integrate with any other apps?
  • It can be integrated with external apps that provide an API. This comes in handy when there is a requirement to communicate with the existing Leave Management, Financial systems etc.

  • What are some applications this service is commonly used in tandem with?
  • Office 365 Tools, SharePoint Online

FAQs:

    What are some applications this service is commonly used in tandem with?
  • Social media: Facebook, Twitter, LinkedIn
    Live chat: Userlike, Livechat Inc, Com100, Livezilla
    Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
    VOIP: Twillio
    CMS: Joomla, WordPress, Drupal
    Payment gateways: Paypal and Authorize.net
    Billing software: WHMCS, Hostbill, Freshbooks
    Email: Google Hosted emails, Exchange Servers and more

  • Does this service offer multi-user capability (e.g. teams)?
  • YES

  • Does this service offer guides, tutorials and or customer support?
  • YES

  • Who are the main user groups of this service?
  • Any business that wish to offer customer service support.

  • Does this service integrate with any other apps?
  • Vision Helpdesk integrates with several 3rd party apps

  • Does this service offer an API?
  • YES

  • What platforms does this service support?
  • Web Based Software and Mobile apps like IOS, Windows Phone and Android App

  • What is this service generally used for?
  • Managing customer support
    Managing IT support
    Task management

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
-
Based in:
Nasik
Employees:
-
Likes:
21k
Followers:
1.58k

Other:

Who uses Helpsumo
  • Startups
Regional Restrictions:
No restrictions.

Other:

Who uses Hubfly
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Vision Helpdesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English, Italian, Polish, Portuguese, Turkish, Dutch, French, Russian, Spanish
Regional Restrictions:
No restrictions.
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