Compare Helpsumo vs Userlane vs seats.io

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Crozscore:

55%
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25%
interest falling

Crozscore:

77%
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100%
37%
interest falling

Crozscore:

75%
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28%
interest rising
Helpsumo screenshot view 2 more Userlane screenshot view 1 more seats.io screenshot view 1 more

Software Description:

Helpsumo is one of the best customer support software on the market. Helpsumo is a complete online helpdesk solution that offers a flexible ticketing system, E-mail, social media, live chat and self-help knowledge base solutions.

Helpsumo is a feature packed solution designed for the needs of all small business. It provide different types of pricing plans for all size of business. For more details, visit our website.

Software Description:

Userlane automates and optimizes user onboarding and employee training. Users are guided in real time through the actual software application with interactive step-by-step, on-screen guides. Our solution works as a navigation system for software applications.
As a result, anybody can immediately operate any software without any previous knowledge.

Key to Userlane’s technology are interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website.

These interactive guides steer each single user through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to optimally reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete.

Unlike video tutorials, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance, while they work in the application. This allows SaaS companies to streamline their onboarding experience, while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets in a more effective way.

Companies can reduce training costs and implement new software more rapidly and without any resilience to change.

Userlane provides the technology to create walkthrough guides in minutes, without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort.

Software Description:

Seats.io is the world’s leading independent provider of reserved seating. Through the Seats.io plugin, anyone offering tickets can now also allow ticket buyers to select their seats. Online ticket sellers grow their business and drive up conversion rates, by quickly drawing and adapting interactive and beautiful seating charts, showing them across all platforms, including mobile, while managing availability in real time.

Since 2015, Seats.io has grown very quickly to become the world standard in reserved seating, processing millions of seats for all kinds of customers across the globe.

Features:

  • Chat
  • Dashboard
  • Customer Management
  • Lead Management
  • Email Integration

Features:

  • Employee Training
  • Onboarding
  • Employee Onboarding
  • Data Visualization
  • Dashboard
  • Customer Management
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • External Integrations
  • API
  • A/B Testing

Features:

  • Third-Party Plugins/Add-Ons
  • API

Summary:

    No key features associated with this application.

Summary:

  • No coding required

  • Multi-language support

  • User Onboarding

  • Employee Training

  • Userlane Assistant

  • In-depth analytics

  • User segmentation

  • Responsive design

  • Privacy Made in Germany

  • Editor mode

Summary:

  • Easily draw and adapt interactive seating charts of all sizes, from 50 to 50,000 seats.

  • Render across all platforms, including mobile.

  • Integrate quickly with our API.

  • Allow ticket buyers to have the view from their seat.

  • Go into production in a matter of days.

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • The interactive guides which can be developed with our technology (the so-called Userlanes) can be used by any company which aims to automate their onboarding process or employee training in order to realize efficiency gains. Hence, the service is used by a wide-range of companies regarding the size and the industry. However, especially companies in the SaaS space and companies facing the digitization are using our technology.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, multiple user can create Userlanes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we offer support via email and telephone. Additionally, the creation of the Userlanes is - of course - explained by a Userlane.

  • What is this service generally used for?
  • Userlanes can generally be applied to two use cases:
    User Onboarding & Employee Training

  • Does this service integrate with any other apps?
  • As mentioned above an integration of the Userlanes with services such as Zendesk, Intercom etc. is possible.

  • What platforms does this service support?
  • Userlane can be implemented on top of every existing web-based software or e-commerce website.

  • What are some applications this service is commonly used in tandem with?
  • Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools.

  • Does this service offer an API?
  • Yes.

FAQs:

    What platforms does this service support?
  • All web-based platforms.

  • Does this service offer an API?
  • Yes, it does.

  • What are some applications this service is commonly used in tandem with?
  • Some of the world leading ticketing platforms.

  • Who are the main user groups of this service?
  • Ticket technology platforms, event management platforms, and any other platform requiring management of seating arrangements.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, it does.

  • What is this service generally used for?
  • Drawing interactive seating charts, render across all platforms, manage availability in real time.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it does.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
München
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
2-10
Likes:
Followers:
1.5k

Other:

Who uses Helpsumo
  • Startups
Regional Restrictions:
No restrictions.

Other:

Who uses Userlane
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
Italian, Chinese, German, Spanish, French, English
Regional Restrictions:
No restrictions.

Other:

Who uses seats.io
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Dutch, Spanish, French, English
Regional Restrictions:
No restrictions.
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