Compare Helpsumo vs seats.io vs Freshservice

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Crozscore:

51%
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25%
interest falling

Crozscore:

76%
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28%
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Crozscore:

84%
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75%
45%
Helpsumo screenshot view 2 more seats.io screenshot view 1 more Freshservice screenshot view 5 more

Software Description:

Helpsumo is one of the best customer support software on the market. Helpsumo is a complete online helpdesk solution that offers a flexible ticketing system, E-mail, social media, live chat and self-help knowledge base solutions.

Helpsumo is a feature packed solution designed for the needs of all small business. It provide different types of pricing plans for all size of business. For more details, visit our website.

Software Description:

Seats.io is the world’s leading independent provider of reserved seating. Through the Seats.io plugin, anyone offering tickets can now also allow ticket buyers to select their seats. Online ticket sellers grow their business and drive up conversion rates, by quickly drawing and adapting interactive and beautiful seating charts, showing them across all platforms, including mobile, while managing availability in real time.

Since 2015, Seats.io has grown very quickly to become the world standard in reserved seating, processing millions of seats for all kinds of customers across the globe.

Software Description:

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.

Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.

Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.

Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Features:

  • Chat
  • Dashboard
  • Customer Management
  • Lead Management
  • Email Integration

Features:

  • Third-Party Plugins/Add-Ons
  • API

Features:

  • API
  • Gamification
  • Inventory Tracking
  • Dashboard
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking

Summary:

    No key features associated with this application.

Summary:

  • Easily draw and adapt interactive seating charts of all sizes, from 50 to 50,000 seats.

  • Render across all platforms, including mobile.

  • Integrate quickly with our API.

  • Allow ticket buyers to have the view from their seat.

  • Go into production in a matter of days.

Summary:

  • Asset Management & Asset Discovery Includes: Assets Life cycle management; Better asset optimization; Controlling IT assets data; Discovering new assets easily.

  • Incident Management: Minimizes the impact of failures and interruptions on business operations & ensure best possible service level agreement.

  • Problem Management: Once user raises a problem, Freshservice simplifies the problem management process with a thorough problem analysis. This includes root cause analysis and analysing the impact and the symptoms of the problem in question.

  • Knowledge Base: Quick answers to all frequent queries.

  • Change Management: When it comes to tracking changes, looking up linked problems or making plans for a rollout, Freshservice makes sure that any and every task is just a few clicks away.

  • Release Management: This service makes release management as seamless as possible by equipping its users to deal with even the most unexpected of conflicts.

  • Contract Management: Easy to manage IT contracts with Freshservice.

Pricing:

  • Starting from: $19.00/month
  • Credit card required: N/A
  • Blossom: $19/agent/month, billed annually.
    Garden: $49/agent/month, billed annually.
    Estate: $79/agent/month, billed annually.
    Forest: $99/agent, billed annually.

FAQs:

    No FAQs associated with this application.

FAQs:

    What platforms does this service support?
  • All web-based platforms.

  • Does this service offer an API?
  • Yes, it does.

  • What are some applications this service is commonly used in tandem with?
  • Some of the world leading ticketing platforms.

  • Who are the main user groups of this service?
  • Ticket technology platforms, event management platforms, and any other platform requiring management of seating arrangements.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, it does.

  • What is this service generally used for?
  • Drawing interactive seating charts, render across all platforms, manage availability in real time.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it does.

FAQs:

    Who are the main user groups of this service?
  • The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes.

  • What is this service generally used for?
  • Freshservice is used as a cloud-based ITIL service desk solution.

  • What platforms does this service support?
  • Online & native mobile apps.

  • Does this service integrate with any other apps?
  • Freshservice ServiceDesk integrates with the following applications:
    LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA.

  • Does this service offer an API?
  • Freshservice ServiceDesk has an API available for use.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
-
Based in:
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Employees:
2-10
Likes:
Followers:
1.5k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
10.2k
Followers:
1.67k

Other:

Who uses Helpsumo
  • Startups
Regional Restrictions:
No restrictions.

Other:

Who uses seats.io
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Dutch, Spanish, French, English
Regional Restrictions:
No restrictions.

Other:

Who uses Freshservice
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German, Spanish, Portuguese, Chinese, Czech, French, Italian, Finnish, Dutch, Danish, Swedish, Indonesian, Turkish, Vietnamese, Russian, Polish, Norwegian, Slovenian, Slovak, Korean, Hungarian, Estonian, Japanese
Regional Restrictions:
No restrictions.
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