Compare Helpsumo vs Issuetrak vs Freshservice

More Information More Information More Information

Crozscore:

57%
what is this?
25%
interest falling

Crozscore:

89%
what is this?
89%
37%

Crozscore:

85%
what is this?
79%
45%
interest falling
Helpsumo screenshot view 2 more Issuetrak screenshot view 5 more Freshservice screenshot view 5 more

Software Description:

Helpsumo is one of the best customer support software on the market. Helpsumo is a complete online helpdesk solution that offers a flexible ticketing system, E-mail, social media, live chat and self-help knowledge base solutions.

Helpsumo is a feature packed solution designed for the needs of all small business. It provide different types of pricing plans for all size of business. For more details, visit our website.

Software Description:

Issuetrak is built to help customer support teams and is applicable to a whole range of businesses. It tracks tickets & issues, from mobile and email submissions. Issuetrak is easily implemented on-premise or accessed in the cloud through a web app. Our specialization is customer support, & complaint management.

This platform allows users to automatically distribute new issues based on predefined preferences and saves time with pre-filled forms for recurring issues. Tasks can be assigned to any member of a team, and users can organize new tasks, or choose a predefined combination of tasks.

All issues that arrive through email are immediately tracked according to the subject, and auto-saved within the same issue. On the other side, customers can contact the support team, explore the knowledge base, submit questions, follow the status of their tickets, and more.

Software Description:

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.

Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.

Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.

Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Features:

  • Chat
  • Dashboard
  • Customer Management
  • Lead Management
  • Email Integration

Features:

  • Google Apps Integration
  • Email Integration
  • Scheduling
  • Calendar Management
  • Data Export
  • Data Import
  • Chat
  • Contact Management
  • Notifications
  • External Integrations
  • API
  • Customer Management
  • Dashboard
  • Multi-User

Features:

  • API
  • Gamification
  • Inventory Tracking
  • Dashboard
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking

Summary:

    No key features associated with this application.

Summary:

  • Efficient "Recurring Issues"

  • Connect Your Issues

  • See Everything in Issue Audits

  • Handle it all With Auto Assignment

  • Stay on Top of Escalations

  • Safely Stored and Archived

  • Knowledge Base

  • Customizable Dashboard

  • Easily & Quickly Deployed - Cloud or On-Premise

  • Workflow & Task Management

Summary:

  • Asset Management & Asset Discovery Includes: Assets Life cycle management; Better asset optimization; Controlling IT assets data; Discovering new assets easily.

  • Incident Management: Minimizes the impact of failures and interruptions on business operations & ensure best possible service level agreement.

  • Problem Management: Once user raises a problem, Freshservice simplifies the problem management process with a thorough problem analysis. This includes root cause analysis and analysing the impact and the symptoms of the problem in question.

  • Knowledge Base: Quick answers to all frequent queries.

  • Change Management: When it comes to tracking changes, looking up linked problems or making plans for a rollout, Freshservice makes sure that any and every task is just a few clicks away.

  • Release Management: This service makes release management as seamless as possible by equipping its users to deal with even the most unexpected of conflicts.

  • Contract Management: Easy to manage IT contracts with Freshservice.

Team

$19.00
1 user(s) / month
Included in plan:
  • Internal Operations
  • Cross-Department Collaboration
  • Process Management
  • Shared Workflows
  • Simple Checklists

Support

$59.00
1 user(s) / month
Included in plan:
  • Issue Tracking
  • Complaint Management
  • Help Desk & Customer Support
  • Call Center
  • Operations

Pricing:

  • Starting from: $19.00/month
  • Credit card required: N/A
  • Blossom: $19/agent/month, billed annually.
    Garden: $49/agent/month, billed annually.
    Estate: $79/agent/month, billed annually.
    Forest: $99/agent, billed annually.

FAQs:

    No FAQs associated with this application.

FAQs:

    What platforms does this service support?
  • The system can be deployed on the cloud, on local servers, or Windows-installed.

  • Does this service integrate with any other apps?
  • Integrations: Bitium, Jira, Gmail.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it does.

  • Who are the main user groups of this service?
  • Users of Issuetrak are companies & departments of all sizes from a wide range of industries.

  • Does this service offer an API?
  • Issuetrak offers RESTful API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Community, Knowledge Base, Online Support, Phone Support, and Video Tutorials.

  • What is this service generally used for?
  • It is used as help desk & support system.

FAQs:

    Who are the main user groups of this service?
  • The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes.

  • What is this service generally used for?
  • Freshservice is used as a cloud-based ITIL service desk solution.

  • What platforms does this service support?
  • Online & native mobile apps.

  • Does this service integrate with any other apps?
  • Freshservice ServiceDesk integrates with the following applications:
    LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA.

  • Does this service offer an API?
  • Freshservice ServiceDesk has an API available for use.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
1.78k
Followers:
4.55k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
10.1k
Followers:
1.63k

Other:

Who uses Helpsumo
  • Startups
Regional Restrictions:
No restrictions.

Other:

Who uses Issuetrak
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Freshservice
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German, Spanish, Portuguese, Chinese, Czech, French, Italian, Finnish, Dutch, Danish, Swedish, Indonesian, Turkish, Vietnamese, Russian, Polish, Norwegian, Slovenian, Slovak, Korean, Hungarian, Estonian, Japanese
Regional Restrictions:
No restrictions.
Back to top