Compare Helprace vs Zendesk

Helprace 7 ratings Support & Helpdesk	Zendesk 703 ratings Support & Helpdesk
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Crozscore 84% what is this? User Happiness: 83% Press Buzz: 45% User Trend: interest rising	Crozscore 85% what is this? User Happiness: 78% Press Buzz: 67% User Trend: interest falling
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About Helprace Helprace is a new type of customer service software. It consists of a feedback system, community, a knowledge base and a help desk all centered around your brand. Companies can: 1) Prioritize ideas, questions and praise (and act on them) 2) Provide instant answers using Helprace search and self-service 3) Solve every customer issue using a simple help desk ticketing system. Lastly, businesses can customize every Helprace feature to offer a complete customer service solution in line with their goals.	About Zendesk Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages. Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.
Features API Batch Permissions & Access Calendar Management Contact Management Contact Sharing Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Call Tracking Time Management	Features API Batch Permissions & Access Calendar Management Contact Management Contact Sharing Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Call Tracking Time Management
Summary Online Community and Feedback Widget Knowledge Base for Self-Service Help Desk / Ticketing System	Summary Multi-channel support: email, web, phone, chat, social media Flexible ticket management with automated workflow Customer facing web interface that you can easily brand Brings all your customer conversations into one place Time-saving tools like ticket views, triggers, and automations Robust reporting and advanced analytics

FAQs No FAQs associated with this application.	FAQs No FAQs associated with this application.
Vendor Information Founded: 2011 Based in: Tampa Employees: 11-50 Likes: Followers:	Vendor Information Founded: 2007 Based in: San Francisco Employees: 1001-5000 Likes: Followers:
Other Regional Restrictions: No restrictions.	Other Regional Restrictions: No restrictions.