Compare Helprace vs Zendesk

Software Description:

Helprace is a new type of customer service software. It consists of a feedback system, community, a knowledge base and a help desk all centered around your brand. Companies can:

1) Prioritize ideas, questions and praise (and act on them)

2) Provide instant answers using Helprace search and self-service

3) Solve every customer issue using a simple help desk ticketing system.

Lastly, businesses can customize every Helprace feature to offer a complete customer service solution in line with their goals.

Software Description:

Zendesk provides a customer service platform designed to bring organizations and their customers closer together.

With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.

Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Features:

• 360 Degree Feedback
• Analytics
• API
• Feedback Management
• Notifications
• Email Integration
• Billing/Invoicing
• Customer Management
• Social-Media Integration

Features:

• Chat
• Customer Management
• Email Integration

Summary:

• Online Community and Feedback Widget

• Knowledge Base for Self-Service

• Help Desk / Ticketing System

Summary:

• Multi-channel support: email, web, phone, chat, social media

• Flexible ticket management with automated workflow

• Customer facing web interface that you can easily brand

• Brings all your customer conversations into one place

• Time-saving tools like ticket views, triggers, and automations

• Robust reporting and advanced analytics

FAQs:

No FAQs associated with this application.

FAQs:

No FAQs associated with this application.

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