About Helprace
Helprace is a new type of customer service software. It consists of a feedback system, community, a knowledge base and a help desk all centered around your brand. Companies can:
1) Prioritize ideas, questions and praise (and act on them)
2) Provide instant answers using Helprace search and self-service
3) Solve every customer issue using a simple help desk ticketing system.
Lastly, businesses can customize every Helprace feature to offer a complete customer service solution in line with their goals.
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About Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together.
With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.
Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.
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Features
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Analytics
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API
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Batch Permissions & Access
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Chat
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Contact Management
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Contact Sharing
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CRM Integration
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Customer Management
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Dashboard
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Data Export
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Data Import
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Data Visualization
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Email Integration
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External Integrations
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Lead Management
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Lead Scoring
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Multi-User
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Notifications
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Scheduling
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Third-Party Plugins/Add-Ons
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Real-time Alerts
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Workflow Management
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Self-service Portal
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Ticket Management
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Instant Chat Integration
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Social Media Integration
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Call Integration
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Knowledge Base
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Support Forum
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Features
-
Analytics
-
API
-
Batch Permissions & Access
-
Chat
-
Contact Management
-
Contact Sharing
-
CRM Integration
-
Customer Management
-
Dashboard
-
Data Export
-
Data Import
-
Data Visualization
-
Email Integration
-
External Integrations
-
Lead Management
-
Lead Scoring
-
Multi-User
-
Notifications
-
Scheduling
-
Third-Party Plugins/Add-Ons
-
Real-time Alerts
-
Workflow Management
-
Self-service Portal
-
Ticket Management
-
Instant Chat Integration
-
Social Media Integration
-
Call Integration
-
Knowledge Base
-
Support Forum
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Summary
Online Community and Feedback Widget
Knowledge Base for Self-Service
Help Desk / Ticketing System
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Summary
Multi-channel support: email, web, phone, chat, social media
Flexible ticket management with automated workflow
Customer facing web interface that you can easily brand
Brings all your customer conversations into one place
Time-saving tools like ticket views, triggers, and automations
Robust reporting and advanced analytics
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