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About Helprace

Helprace is a new type of customer service software. It consists of a feedback system, community, a knowledge base and a help desk all centered around your brand. Companies can:

1) Prioritize ideas, questions and praise (and act on them)

2) Provide instant answers using Helprace search and self-service

3) Solve every customer issue using a simple help desk ticketing system.

Lastly, businesses can customize every Helprace feature to offer a complete customer service solution in line with their goals.

About HappyFox

This is powerful and simple customer support and ticket management software. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated.
It allows its users to organize better, assign the right email to the right person, respond faster and track everything.
Also, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums.

About SurveyLegend

SurveyLegend is the next generation of online surveys — engaging, platform-independent and beautiful. We empower companies - large & small - and individuals, to create mobile-friendly, gorgeous surveys; most importantly with ease and a smile on their faces!

Now you can create great-looking surveys on your computer or tablet wherever you are, customize the look of your survey however you like, and display collected data with eye-catching and insightful graphics. Creating questionnaires is done simply by drag and drop, and you don't need to be a market research expert to use our tool.

It has never been this easy to listen to customer demand, measure customer or employee satisfaction, manage client experience, or maintaining student and employee engagement.

Today, SurveyLegend has users all over the world, from amazing organizations like L'Oréal, Universal, Harvard, Greenpeace, Airbnb, Sony, Air Liquide, Roche, MANGO, to awesome start-up companies and individuals.

SurveyLegend's advanced users can take advantage of unlimited features, company branding, white-label questionnaires, skip logic, branching, media-rich questions and much more. You’re just a sign up away from getting your first question answered and start making insightful decisions.

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Template Designer
  • Net Promoter Score

Summary

  • Online Community and Feedback Widget

  • Knowledge Base for Self-Service

  • Help Desk / Ticketing System

Summary

  • Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. They can also embed images and videos into articles, to provide both support agents and customers with the information they need.

  • Deriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels.

  • Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform.

  • Using Smart Rules to Automate Tasks: Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system.

  • Searching an Internal Knowledge Base for Documentation: In addition to creating external knowledge bases that are accessible to customers and indexed by search engines, businesses are able to use HappyFox to create private internal knowledge bases.

Summary

    No key features associated with this application.

Pricing

  • Credit card required: No
  • Popular: $19 per staff / month
    Mighty: $29 per staff / month
    Fantastic: $49 per staff / month
    Enterprise: $69 per staff / month
    Free trial starts with Mighty plan.

Pricing

Pro yearly (save 25 %)

$170.00
1 user(s) / year
Included in plan:
  • Real-Time Analytics
  • Share Real-Time Results
  • Filter Data
  • Top-notch Security & Encryption
  • Collect Responses on Any Device
  • URL Redirection
  • Export 1000 Responses/mo.
  • Create on Tablets & Computers
  • UNLIMITED Responses
  • 30 Pictures
  • 20 Surveys
  • Watermarked
  • "Thank You" Page

Legendary yearly (save 25%)

$780.00
1 user(s) / year
Included in plan:
  • URL Redirection
  • Enable Data Export
  • Upload Custom Backgrounds
  • Real-Time Analytics
  • UNLIMITED Responses
  • Export UNLIMITED Responses
  • Priority Email Support
  • Share Real-Time Results
  • UNLIMITED Surveys
  • Upload Logos & Add External Links
  • Phone Support
  • "Thank You" Page
  • Collect Responses on Any Device
  • UNLIMITED Pictures
  • White Label
  • Top-Notch Security & Encryption
  • Create on Tablets & Computers
  • Filter Data

Legendary monthly

$89.00
1 user(s) / month
Included in plan:
  • Upload Custom Backgrounds
  • UNLIMITED Pictures
  • Create on Tablets & Computers
  • UNLIMITED Surveys
  • Phone Support
  • Upload Logos & Add External Links
  • Collect Responses on Any Device
  • UNLIMITED Responses
  • Filter Data
  • Enable Data Export
  • Share Real-Time Results
  • Top-Notch Security & Encryption
  • Export UNLIMITED Responses
  • Priority Email Support
  • "Thank You" Page
  • White Label
  • Real-Time Analytics
  • URL Redirection

Business yearly (save 25 %)

$300.00
1 user(s) / year
Included in plan:
  • Enable Data Export
  • URL Redirection
  • Upload Custom Backgrounds
  • UNLIMITED Responses
  • Upload Logos & Add External Links
  • Collect Responses on Any Device
  • UNLIMITED Surveys
  • Filter Data
  • "Thank You" Page
  • Real-Time Analytics
  • Share Real-Time Results
  • Export 10,000 Responses/mo
  • Top-Notch Security & Encryption
  • UNLIMITED Pictures
  • Watermarked
  • Create on Tablets & Computers

Business monthly

$39.00
1 user(s) / month
Included in plan:
  • Real-Time Analytics
  • UNLIMITED Responses
  • Enable Data Export
  • Share Real-Time Results
  • Create on Tablets & Computers
  • UNLIMITED Pictures
  • Filter Data
  • Upload Logos & Add External Links
  • Collect Responses on Any Device
  • UNLIMITED Surveys
  • Top-notch Security & Encryption
  • "Thank You" Page
  • Upload Custom Backgrounds
  • Watermarked
  • Export 10,000 Responses/mo
  • URL Redirection

Pro monthly

$19.00
1 user(s) / month
Included in plan:
  • UNLIMITED Responses
  • 30 Pictures
  • 20 Surveys
  • Share Real-Time Results
  • Watermarked
  • URL Redirection
  • Export 1000 Responses/mo
  • Filter Data
  • "Thank You" Page

Starter

Free
Included in plan:
  • Real-Time Analytics
  • Collect Responses on Any Device
  • Create on Tablets & Computers
  • Ads & Watermarked
  • Top-Notch Security & Encryption
  • 3 Surveys
  • UNLIMITED Responses
  • 6 Pictures
  • No Data Export

FAQs

    No FAQs associated with this application.

FAQs

    Does this service offer an API?
  • It offers an API.

  • Who are the main user groups of this service?
  • The software is most frequently used by IT departments and support teams in education, retail, travel, IT services, non-profit, government, telecom, healthcare, and real estate industries.

  • What is this service generally used for?
  • HappyFox provides practical help desk solutions.

  • What platforms does this service support?
  • It is web-based application that works on: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone.

  • What are some applications this service is commonly used in tandem with?
  • The most commonly, HappyFox is used in tandem with: HelpOnClick Live Chat Software, Salesforce, Google Apps, Facebook, and SurveyMonkey.

  • Does this service integrate with any other apps?
  • HappyFox provides its users with more than 20 integration options, making it possible to use this help desk and knowledge base solution in conjunction with CRM, survey, e-commerce, accounting, live chat, voice, and social media tools.

  • Does this service offer guides, tutorials and or customer support?
  • They provide: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs

    What are some applications this service is commonly used in tandem with?
  • SurveyLegend can be used with the following solutions: email, your web-page, Salesforce, Facebook, Twitter, LinkedIn, Google+, Google Drive, Wordpress, Joomla, Drupal, Magento, Blog and plenty more amazing web solutions.

  • What is this service generally used for?
  • SurveyLegend is generally used for listening to customer demands, measure customer or employee satisfaction, manage client experience, or maintaining student and employee engagement.

    Due to our "Media gallery" question type we have become the go-to service for retailers, artists and designers of all professions when it comes to collecting feedback for designs and products.

  • Does this service offer multi-user capability (e.g. teams)?
  • SurveyLegend can be used by several users at the same time, but with the same username and password. We are developing a dashboard for managing multiuser and their roles.

  • Does this service offer an API?
  • Yes we do offer an API.

  • What platforms does this service support?
  • SurveyLegend is a modern web-app and supports all devices that have a modern browser installed on them. No need to install an app just visit the SurveyLegend site using your browser, register or login to your already existing account and enjoy our amazing survey tool.

  • Does this service integrate with any other apps?
  • SurveyLegend has a great integration to Google Drive. We also allow data export as Excel or CSV that can be used to export the raw data to any other solution on the web, making integration of data super easy and fast.

    We also offer several APIs that enable deeper integrations between SurveyLegend and other software you may use. Software like Salesforce, MailChimp, Zapier, Google and many more.

  • Who are the main user groups of this service?
  • SurveyLegend empowers companies - large & small - and individuals, to create mobile-friendly, gorgeous surveys.

    Today, SurveyLegend has users all over the world, from amazing organizations like L'Oréal, Universal, Harvard, Greenpeace, Airbnb, Sony, Air Liquide, Roche, MANGO, to awesome start-up companies and individuals.

  • Does this service offer guides, tutorials and or customer support?
  • We offer the following support: email, live chat, telephone, forum, user guide and tutorials.

Vendor Information

Founded:
2011
Based in:
Tampa
Employees:
11-50
Likes:
Followers:

Vendor Information

Founded:
2011
Based in:
Irvine
Employees:
11-50
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Regional Restrictions:
No restrictions.

Other

Regional Restrictions:
No restrictions.

Other

Who uses SurveyLegend
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
Afrikaans, Arabic, Bengali, Tibetan, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Fijian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Maltese, Mongolian, Maori, Malay, Nepali, Dutch, Norwegian, Panjabi, Polish, Portuguese, Quechua, Romanian, Russian, Slovak, Slovenian, Samoan, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Tatar, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese, Xhosa
Regional Restrictions:
None
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