Helprace is a new type of customer service software. It consists of a feedback system, community, a knowledge base and a help desk all centered around your brand. Companies can:
1) Prioritize ideas, questions and praise (and act on them)
2) Provide instant answers using Helprace search and self-service
3) Solve every customer issue using a simple help desk ticketing system.
Lastly, businesses can customize every Helprace feature to offer a complete customer service solution in line with their goals.
About Subiz Live Chat
Subiz offers an excellent customer-communication solution to solve a wide set of customer pain points.
By chatting directly with visitors, it helps business users provide direct assistance and receive feedback in real-time. All of these customer-interactions run through a chat widget integrated into any website, while visitors are browsing the web page.
Subiz combines all of the most powerful, yet simplest features into a Live Chat solution in order to improve customer service.
About SurveyLegend
SurveyLegend is the next generation of online surveys — engaging, platform-independent and beautiful. We empower companies - large & small - and individuals, to create mobile-friendly, gorgeous surveys; most importantly with ease and a smile on their faces!
Now you can create great-looking surveys on your computer or tablet wherever you are, customize the look of your survey however you like, and display collected data with eye-catching and insightful graphics. Creating questionnaires is done simply by drag and drop, and you don't need to be a market research expert to use our tool.
It has never been this easy to listen to customer demand, measure customer or employee satisfaction, manage client experience, or maintaining student and employee engagement.
Today, SurveyLegend has users all over the world, from amazing organizations like L'Oréal, Universal, Harvard, Greenpeace, Airbnb, Sony, Air Liquide, Roche, MANGO, to awesome start-up companies and individuals.
SurveyLegend's advanced users can take advantage of unlimited features, company branding, white-label questionnaires, skip logic, branching, media-rich questions and much more. You’re just a sign up away from getting your first question answered and start making insightful decisions.
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Marketing Automation
Multi-User
Notifications
Scheduling
Template Designer
Net Promoter Score
Summary
Online Community and Feedback Widget
Knowledge Base for Self-Service
Help Desk / Ticketing System
Summary
Stay in touch with visitors on the go with IM chat app on mobile device
Understand website visitor and provide direct support at the right time
Customize chat widget to make your website more professional
Use Trigger to proactively engage with visitors based on defined rules
Store visitor information and chat histories in secure servers for easy archiving
Advanced analytics and reports on operator activity using integrated Google Analytics
Summary
No key features associated with this application.
Pricing
Credit card required: N/A
Standard Package: from $9.59/agent/month.
Advanced Package: from $16.8/agent/month
Pricing
Pro yearly (save 25 %)
$170.00
1 user(s) / year
Included in plan:
Real-Time Analytics
Share Real-Time Results
Filter Data
Top-notch Security & Encryption
Collect Responses on Any Device
URL Redirection
Export 1000 Responses/mo.
Create on Tablets & Computers
UNLIMITED Responses
30 Pictures
20 Surveys
Watermarked
"Thank You" Page
Legendary yearly (save 25%)
$780.00
1 user(s) / year
Included in plan:
URL Redirection
Enable Data Export
Upload Custom Backgrounds
Real-Time Analytics
UNLIMITED Responses
Export UNLIMITED Responses
Priority Email Support
Share Real-Time Results
UNLIMITED Surveys
Upload Logos & Add External Links
Phone Support
"Thank You" Page
Collect Responses on Any Device
UNLIMITED Pictures
White Label
Top-Notch Security & Encryption
Create on Tablets & Computers
Filter Data
Legendary monthly
$89.00
1 user(s) / month
Included in plan:
Upload Custom Backgrounds
UNLIMITED Pictures
Create on Tablets & Computers
UNLIMITED Surveys
Phone Support
Upload Logos & Add External Links
Collect Responses on Any Device
UNLIMITED Responses
Filter Data
Enable Data Export
Share Real-Time Results
Top-Notch Security & Encryption
Export UNLIMITED Responses
Priority Email Support
"Thank You" Page
White Label
Real-Time Analytics
URL Redirection
Business yearly (save 25 %)
$300.00
1 user(s) / year
Included in plan:
Enable Data Export
URL Redirection
Upload Custom Backgrounds
UNLIMITED Responses
Upload Logos & Add External Links
Collect Responses on Any Device
UNLIMITED Surveys
Filter Data
"Thank You" Page
Real-Time Analytics
Share Real-Time Results
Export 10,000 Responses/mo
Top-Notch Security & Encryption
UNLIMITED Pictures
Watermarked
Create on Tablets & Computers
Business monthly
$39.00
1 user(s) / month
Included in plan:
Real-Time Analytics
UNLIMITED Responses
Enable Data Export
Share Real-Time Results
Create on Tablets & Computers
UNLIMITED Pictures
Filter Data
Upload Logos & Add External Links
Collect Responses on Any Device
UNLIMITED Surveys
Top-notch Security & Encryption
"Thank You" Page
Upload Custom Backgrounds
Watermarked
Export 10,000 Responses/mo
URL Redirection
Pro monthly
$19.00
1 user(s) / month
Included in plan:
UNLIMITED Responses
30 Pictures
20 Surveys
Share Real-Time Results
Watermarked
URL Redirection
Export 1000 Responses/mo
Filter Data
"Thank You" Page
Starter
Free
Included in plan:
Real-Time Analytics
Collect Responses on Any Device
Create on Tablets & Computers
Ads & Watermarked
Top-Notch Security & Encryption
3 Surveys
UNLIMITED Responses
6 Pictures
No Data Export
FAQs
No FAQs associated with this application.
FAQs
Who are the main user groups of this service?
Sales and customer service team of any online business
What is this service generally used for?
Proactively chat with website visitors, provide direct support and receive feedback
What platforms does this service support?
Website and IM client app
What are some applications this service is commonly used in tandem with?
For windows: Pidgin, Trillian.
For Mac: Adium, iChat, Messages.
For Android: Trillian, IM+, BeeJive, Xabber.
For iOS: Trillian.
For Web-Based: Trillian.im, Subiz Dashboard.
Does this service offer multi-user capability (e.g. teams)?
Yes. Subiz can offer unlimited number of agents for your sales and customer service team
Does this service offer guides, tutorials and or customer support?
Yes. You will receive installation and get started guides after registering your account. Besides, many tips about live chat and customer service are shared on Subiz Blog. Otherwise, if you meet any difficulty using Subiz, chat with our support hero at Subiz.com
FAQs
What are some applications this service is commonly used in tandem with?
SurveyLegend can be used with the following solutions: email, your web-page, Salesforce, Facebook, Twitter, LinkedIn, Google+, Google Drive, Wordpress, Joomla, Drupal, Magento, Blog and plenty more amazing web solutions.
What is this service generally used for?
SurveyLegend is generally used for listening to customer demands, measure customer or employee satisfaction, manage client experience, or maintaining student and employee engagement.
Due to our "Media gallery" question type we have become the go-to service for retailers, artists and designers of all professions when it comes to collecting feedback for designs and products.
Does this service offer multi-user capability (e.g. teams)?
SurveyLegend can be used by several users at the same time, but with the same username and password. We are developing a dashboard for managing multiuser and their roles.
Does this service offer an API?
Yes we do offer an API.
What platforms does this service support?
SurveyLegend is a modern web-app and supports all devices that have a modern browser installed on them. No need to install an app just visit the SurveyLegend site using your browser, register or login to your already existing account and enjoy our amazing survey tool.
Does this service integrate with any other apps?
SurveyLegend has a great integration to Google Drive. We also allow data export as Excel or CSV that can be used to export the raw data to any other solution on the web, making integration of data super easy and fast.
We also offer several APIs that enable deeper integrations between SurveyLegend and other software you may use. Software like Salesforce, MailChimp, Zapier, Google and many more.
Who are the main user groups of this service?
SurveyLegend empowers companies - large & small - and individuals, to create mobile-friendly, gorgeous surveys.
Today, SurveyLegend has users all over the world, from amazing organizations like L'Oréal, Universal, Harvard, Greenpeace, Airbnb, Sony, Air Liquide, Roche, MANGO, to awesome start-up companies and individuals.
Does this service offer guides, tutorials and or customer support?
We offer the following support: email, live chat, telephone, forum, user guide and tutorials.
We have a small team of dedicated Support & Helpdesk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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