Helprace is a new type of customer service software. It consists of a feedback system, community, a knowledge base and a help desk all centered around your brand. Companies can:
1) Prioritize ideas, questions and praise (and act on them)
2) Provide instant answers using Helprace search and self-service
3) Solve every customer issue using a simple help desk ticketing system.
Lastly, businesses can customize every Helprace feature to offer a complete customer service solution in line with their goals.
About Customericare
Customericare lets you add a chat window to your website without any coding knowledge.
See who is browsing your website in real time, invite them to have a chat with you and start building a relationship with potential customers.
The main advantage of our live chat is that it allows your customer to text or video chat with you without leaving your website or installing any additional plugin. Talking to customers should be easy and that's exactly what we are aiming for!
About Subiz Live Chat
Subiz offers an excellent customer-communication solution to solve a wide set of customer pain points.
By chatting directly with visitors, it helps business users provide direct assistance and receive feedback in real-time. All of these customer-interactions run through a chat widget integrated into any website, while visitors are browsing the web page.
Subiz combines all of the most powerful, yet simplest features into a Live Chat solution in order to improve customer service.
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
Online Community and Feedback Widget
Knowledge Base for Self-Service
Help Desk / Ticketing System
Summary
A text, audio and video chat window right on your website
Real time monitoring of your website visitors
Summary
Stay in touch with visitors on the go with IM chat app on mobile device
Understand website visitor and provide direct support at the right time
Customize chat widget to make your website more professional
Use Trigger to proactively engage with visitors based on defined rules
Store visitor information and chat histories in secure servers for easy archiving
Advanced analytics and reports on operator activity using integrated Google Analytics
Pricing
Credit card required: N/A
Standard Package: from $9.59/agent/month.
Advanced Package: from $16.8/agent/month
FAQs
No FAQs associated with this application.
FAQs
No FAQs associated with this application.
FAQs
Who are the main user groups of this service?
Sales and customer service team of any online business
What is this service generally used for?
Proactively chat with website visitors, provide direct support and receive feedback
What platforms does this service support?
Website and IM client app
What are some applications this service is commonly used in tandem with?
For windows: Pidgin, Trillian.
For Mac: Adium, iChat, Messages.
For Android: Trillian, IM+, BeeJive, Xabber.
For iOS: Trillian.
For Web-Based: Trillian.im, Subiz Dashboard.
Does this service offer multi-user capability (e.g. teams)?
Yes. Subiz can offer unlimited number of agents for your sales and customer service team
Does this service offer guides, tutorials and or customer support?
Yes. You will receive installation and get started guides after registering your account. Besides, many tips about live chat and customer service are shared on Subiz Blog. Otherwise, if you meet any difficulty using Subiz, chat with our support hero at Subiz.com
We have a small team of dedicated Support & Helpdesk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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