Compare Helprace vs Vision Helpdesk vs Parker Software

Helprace 7 ratings Support & Helpdesk	Vision Helpdesk 59 ratings Support & Helpdesk	Parker Software 10 ratings Business Intelligence (BI)
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Crozscore 83% what is this? User Happiness: 83% Press Buzz: 46% User Trend: no significant changes	Crozscore 88% what is this? User Happiness: 93% Press Buzz: 38% User Trend: interest falling	Crozscore 82% what is this? User Happiness: 82% Press Buzz: 35% User Trend: interest falling
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About Helprace Helprace is a new type of customer service software. It consists of a feedback system, community, a knowledge base and a help desk all centered around your brand. Companies can: 1) Prioritize ideas, questions and praise (and act on them) 2) Provide instant answers using Helprace search and self-service 3) Solve every customer issue using a simple help desk ticketing system. Lastly, businesses can customize every Helprace feature to offer a complete customer service solution in line with their goals.	About Vision Helpdesk Vision Helpdesk offers three customer service tools. 1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place. 2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies. 3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.	About Parker Software We’re Parker Software, and we build digital bridges. More than that, we help your business cross those bridges faster than ever before possible. We do that with a single channel solution that works across your entire digital operation – uniting all your channels under one umbrella and unlocking thousands of new efficiencies. We’ve eliminated the need for your business to have separate software to manage web analytics, separate software for live chat, for support ticketing, social media management, lead generation, CRM integration, business process automation and more. The mess of relying on multiple solutions is no more; instead, we’ve created a single, simplifying suite that covers your digital transformation from every angle. We offer an all-encompassing solution. Even better, we offer this in real-time. This is an entirely new approach to digital engagement, service and operation – a hybrid, fully integrated solution that replaces multiple investments and messy manual processes with streamlined synergy.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features A/B Testing Analytics API Conversion Tracking Customer Management Data Export Data Import Data Visualization External Integrations Forecasting Inventory Tracking Keyword Tracking Link Tracking Multi-User Notifications Project Management SEO Supplier Management Dashboards Reports Visualization
Summary Online Community and Feedback Widget Knowledge Base for Self-Service Help Desk / Ticketing System	Summary Multi Channel Help Desk Multi Brand Help Desk Ticket Billing Task Management Help Desk Gamification and more.. Workflow Management SLA and Escalation Blabby - Staff Collaboration Incident Management Knowledgebase Management	Summary Visitor Tracking Operational Reporting Code-Free Task Development Email Parsing/Processing Language Translation Data Form Capture Voice Detection Internal Chat Rooms Support Desk Digital Contact Centre Business Process Automation All-Inclusive Systems Integrations Live Chat Skills-Based Routing Intelligent Communication Automation Web Analytics Tailored Customer Experiences Prospect Detection Lead Generation Sales Enablement Social Media Monitoring

FAQs No FAQs associated with this application.	FAQs What are some applications this service is commonly used in tandem with? Social media: Facebook, Twitter, LinkedIn Live chat: Userlike, Livechat Inc, Com100, Livezilla Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting VOIP: Twillio CMS: Joomla, WordPress, Drupal Payment gateways: Paypal and Authorize.net Billing software: WHMCS, Hostbill, Freshbooks Email: Google Hosted emails, Exchange Servers and more Does this service offer multi-user capability (e.g. teams)? YES Does this service offer guides, tutorials and or customer support? YES Who are the main user groups of this service? Any business that wish to offer customer service support. Does this service integrate with any other apps? Vision Helpdesk integrates with several 3rd party apps Does this service offer an API? YES What platforms does this service support? Web Based Software and Mobile apps like IOS, Windows Phone and Android App What is this service generally used for? Managing customer support Managing IT support Task management	FAQs Who are the main user groups of this service? Our solutions are used by over 10,000 clients across the globe. These are primarily marketing teams, sales and IT departments, and call centres. Does this service offer guides, tutorials and or customer support? Yes. Does this service offer multi-user capability (e.g. teams)? Yes. What is this service generally used for? Digital engagement, digital acquisition and business process automation. What are some applications this service is commonly used in tandem with? CRM, marketing automation and call centre software.
Vendor Information Founded: 2011 Based in: Tampa Employees: 11-50 Likes: Followers:	Vendor Information Founded: - Based in: Nasik Employees: - Likes: Followers: 1.49k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 34.1k
Other Regional Restrictions: No restrictions.	Other Who uses Vision Helpdesk Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android WinPhone Languages: English, Dutch, Spanish, Russian, Portuguese, Polish, French, Turkish, Italian Regional Restrictions: No restrictions.	Other Who uses Parker Software Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android WinPhone Blackberry Regional Restrictions: No restrictions.