Compare Helprace vs Keeping vs Parker Software

Helprace 7 ratings Support & Helpdesk	Keeping 4 ratings Support & Helpdesk	Parker Software 10 ratings Business Intelligence (BI)
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Crozscore 84% what is this? User Happiness: 83% Press Buzz: 46% User Trend: no significant changes	Crozscore 79% what is this? User Happiness: 98% Press Buzz: 35% User Trend: interest falling	Crozscore 82% what is this? User Happiness: 82% Press Buzz: 35% User Trend: interest falling
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About Helprace Helprace is a new type of customer service software. It consists of a feedback system, community, a knowledge base and a help desk all centered around your brand. Companies can: 1) Prioritize ideas, questions and praise (and act on them) 2) Provide instant answers using Helprace search and self-service 3) Solve every customer issue using a simple help desk ticketing system. Lastly, businesses can customize every Helprace feature to offer a complete customer service solution in line with their goals.	About Keeping Keeping keeps support simple by adding helpdesk functionalities straight into any Gmail or Google App email account. It allows you and your team to manage customer support directly from your current mailbox, without having to use an external helpdesk. Thanks to Keeping, you and your team will spend less time answering support emails because Keeping automatically suggests possible responses to repetitive questions based on previous answers. If no match is found to the question, a new response can be saved and the next time a similar question is asked, Keeping will suggest the answer. Finally, Keeping allows you to track how well your team assists customers with important metrics such as response time and inquiry numbers.	About Parker Software We’re Parker Software, and we build digital bridges. More than that, we help your business cross those bridges faster than ever before possible. We do that with a single channel solution that works across your entire digital operation – uniting all your channels under one umbrella and unlocking thousands of new efficiencies. We’ve eliminated the need for your business to have separate software to manage web analytics, separate software for live chat, for support ticketing, social media management, lead generation, CRM integration, business process automation and more. The mess of relying on multiple solutions is no more; instead, we’ve created a single, simplifying suite that covers your digital transformation from every angle. We offer an all-encompassing solution. Even better, we offer this in real-time. This is an entirely new approach to digital engagement, service and operation – a hybrid, fully integrated solution that replaces multiple investments and messy manual processes with streamlined synergy.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features A/B Testing Analytics API Conversion Tracking Customer Management Data Export Data Import Data Visualization External Integrations Forecasting Inventory Tracking Keyword Tracking Link Tracking Multi-User Notifications Project Management SEO Supplier Management Dashboards Reports Visualization
Summary Online Community and Feedback Widget Knowledge Base for Self-Service Help Desk / Ticketing System	Summary Turn Gmail into a helpdesk No external helpdesk required Automatically answer repetitive questions Collaborate with team members on customer support Track how well your team assists customers	Summary Visitor Tracking Operational Reporting Code-Free Task Development Email Parsing/Processing Language Translation Data Form Capture Voice Detection Internal Chat Rooms Support Desk Digital Contact Centre Business Process Automation All-Inclusive Systems Integrations Live Chat Skills-Based Routing Intelligent Communication Automation Web Analytics Tailored Customer Experiences Prospect Detection Lead Generation Sales Enablement Social Media Monitoring

FAQs No FAQs associated with this application.	FAQs No FAQs associated with this application.	FAQs Who are the main user groups of this service? Our solutions are used by over 10,000 clients across the globe. These are primarily marketing teams, sales and IT departments, and call centres. Does this service offer guides, tutorials and or customer support? Yes. Does this service offer multi-user capability (e.g. teams)? Yes. What is this service generally used for? Digital engagement, digital acquisition and business process automation. What are some applications this service is commonly used in tandem with? CRM, marketing automation and call centre software.
Vendor Information Founded: 2011 Based in: Tampa Employees: 11-50 Likes: Followers:	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 190	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 34.1k
Other Regional Restrictions: No restrictions.	Other Regional Restrictions: No restrictions.	Other Who uses Parker Software Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android WinPhone Blackberry Regional Restrictions: No restrictions.