Compare Helprace vs Salesforce Service Cloud vs Keeping

Helprace 7 ratings Support & Helpdesk	Salesforce Service Cloud 1635 ratings Support & Helpdesk	Keeping 4 ratings Support & Helpdesk
View Listing	View Listing	View Listing
	Crozscore 85% what is this? User Happiness: 77% Press Buzz: 69% User Trend: interest rising	Crozscore 78% what is this? User Happiness: 98% Press Buzz: 35% User Trend: interest falling
view 2 more	view 2 more
About Helprace Helprace is a new type of customer service software. It consists of a feedback system, community, a knowledge base and a help desk all centered around your brand. Companies can: 1) Prioritize ideas, questions and praise (and act on them) 2) Provide instant answers using Helprace search and self-service 3) Solve every customer issue using a simple help desk ticketing system. Lastly, businesses can customize every Helprace feature to offer a complete customer service solution in line with their goals.	About Salesforce Service Cloud Grow your business, not your support queue. Salesforce Service Cloud is an online customer support application that offers everything fast-growing businesses need to provide great customer service. Salesforce Service Cloud allows businesses to consolidate all of their customer service support data across email, websites and social services, and what’s more, businesses are then able to offer full company support with every employee having access to cases. With Salesforce Service Cloud, businesses can also share their knowledge on a customizable self-service site where customers can find answers to their own questions.	About Keeping Keeping keeps support simple by adding helpdesk functionalities straight into any Gmail or Google App email account. It allows you and your team to manage customer support directly from your current mailbox, without having to use an external helpdesk. Thanks to Keeping, you and your team will spend less time answering support emails because Keeping automatically suggests possible responses to repetitive questions based on previous answers. If no match is found to the question, a new response can be saved and the next time a similar question is asked, Keeping will suggest the answer. Finally, Keeping allows you to track how well your team assists customers with important metrics such as response time and inquiry numbers.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Online Community and Feedback Widget Knowledge Base for Self-Service Help Desk / Ticketing System	Summary Out-of-the-box support means you’re ready to start helping customers and managing cases within hours. Bring all of your customer service data together and get the insights you need to make smarter, more efficient decisions. Scale as you grow with easy upgrades to the Service Cloud when additional capabilities and customization become desirable. Help customers to help themselves with a self-service site built through Desk.com	Summary Turn Gmail into a helpdesk No external helpdesk required Automatically answer repetitive questions Collaborate with team members on customer support Track how well your team assists customers

FAQs No FAQs associated with this application.	FAQs No FAQs associated with this application.	FAQs No FAQs associated with this application.
Vendor Information Founded: 2011 Based in: Tampa Employees: 11-50 Likes: Followers:	Vendor Information Founded: - Based in: San Francisco Employees: 51-200 Likes: Followers: 0	Vendor Information Founded: - Based in: - Employees: - Likes: Followers:
Other Regional Restrictions: No restrictions.	Other Who uses Salesforce Service Cloud Startups SMEs Enterprises Desktop Platforms: Web App Regional Restrictions: No restrictions.	Other Regional Restrictions: No restrictions.