Compare Helprace vs Keeping

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Crozscore:

81%
what is this?
78%
44%
no significant changes

Crozscore:

77%
what is this?
100%
34%
interest rising
Helprace screenshot view 2 more Keeping screenshot

Software Description:

Helprace is a new type of customer service software. It consists of a feedback system, community, a knowledge base and a help desk all centered around your brand. Companies can:

1) Prioritize ideas, questions and praise (and act on them)

2) Provide instant answers using Helprace search and self-service

3) Solve every customer issue using a simple help desk ticketing system.

Lastly, businesses can customize every Helprace feature to offer a complete customer service solution in line with their goals.

Software Description:

Keeping keeps support simple by adding helpdesk functionalities straight into any Gmail or Google App email account. It allows you and your team to manage customer support directly from your current mailbox, without having to use an external helpdesk.

Thanks to Keeping, you and your team will spend less time answering support emails because Keeping automatically suggests possible responses to repetitive questions based on previous answers. If no match is found to the question, a new response can be saved and the next time a similar question is asked, Keeping will suggest the answer.

Finally, Keeping allows you to track how well your team assists customers with important metrics such as response time and inquiry numbers.

Features:

  • 360 Degree Feedback
  • Analytics
  • API
  • Feedback Management
  • Notifications
  • Email Integration
  • Billing/Invoicing
  • Customer Management
  • Social-Media Integration

Features:

Summary:

  • Online Community and Feedback Widget

  • Knowledge Base for Self-Service

  • Help Desk / Ticketing System

Summary:

  • Turn Gmail into a helpdesk

  • No external helpdesk required

  • Automatically answer repetitive questions

  • Collaborate with team members on customer support

  • Track how well your team assists customers

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
2011
Based in:
Tampa
Employees:
11-50
Likes:
71
Followers:
4.22k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
8.9k
Followers:
200

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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