Helprace is a new type of customer service software. It consists of a feedback system, community, a knowledge base and a help desk all centered around your brand. Companies can:
1) Prioritize ideas, questions and praise (and act on them)
2) Provide instant answers using Helprace search and self-service
3) Solve every customer issue using a simple help desk ticketing system.
Lastly, businesses can customize every Helprace feature to offer a complete customer service solution in line with their goals.
About Doorbell.io
Doorbell integrates with your favourite project management systems, so you can easily create tasks in them based on user feedback. Integrations include Pivotal Tracker, Trello, Sprint.ly, Asana, and many others.
Get notified instantly when you receive new feedback by email, or via your team chat system (Slack, HipChat or several others).
Other features include automatic screenshots via the JavaScript SDK, sending and receiving attachments, sentiment analysis of feedback, and more!
About Interakt
Interakt is an All-In-One Customer Engagement and Support suite.
Capture: Acquire new leads through exit popups, notifications, live chat and custom forms.
Engage: Use email marketing/automation, web/push notifications and automated chat triggers to engage your customers and increase conversions.
Retain: Segment and manage leads and user activity data through in-built CRM. Provide real-time 24/7 support through live chat, helpdesk and a knowledge-base. All of this with just a one time simple javascript integration.
Anyone with an online presence that wants to engage with their site visitors would benefit from Interakt. It helps you create a point of contact between you and your site visitors.
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Forecasting
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Call Tracking
Click-to-Dial
Net Promoter Score
Summary
Online Community and Feedback Widget
Knowledge Base for Self-Service
Help Desk / Ticketing System
Summary
Chat integrations (Slack, HipChat, and more).
Project Management system integrations (Pivotal Tracker, Trello, Asana, and more).
Web, iOS, Android SDKs.
Summary
All-in-one Customer Engagement Software
Capture, Engage & Support all your Customers.
Convert Leads to Paying Customers.
Integrated tools for managing on-site visitors, leads and customers.
Pricing
Starting from: $29.00/month
Credit card required: N/A
Plans range from $29/month to $49/month: https://doorbell.io/pricing
Pricing
Company
$199.00
per month
Included in plan:
Team Members - 20
Total Notifications - 20
Support Tickets/month - 15,000
Emails/month - 300,000
Total Customers - 300,000
Total Leads - 600,000
Growth Plan
$99.00
per month
Included in plan:
Team Members - 10
Total Notifications - 10
Support Tickets/month - 5,000
Emails/month - 100,000
Total Customers - 100,000
Total Leads - 200,000
Startup Plan
$49.00
per month
Included in plan:
Team Members - 3
Total Notifications - 3
Support Tickets/month - 2,000
Emails/month - 25,000
Total Customers - 25,000
Total Leads - 50,000
Free Forever
$0.00
per month
Included in plan:
Team Member - 1
Notification - 1
Support Tickets/month - 100
Emails/month - 1,500
Total Users - 1,000
Total Leads - 5,000
FAQs
No FAQs associated with this application.
FAQs
What are some applications this service is commonly used in tandem with?
Slack, Trello, Github
Does this service offer an API?
Yes
What platforms does this service support?
Web (Javascript), iOS (Objective C & Swift), and Android
Does this service offer multi-user capability (e.g. teams)?
Yes
FAQs
Does this service offer guides, tutorials and or customer support?
Of course, we offer documentational, videographic and / or personal support to each of our customers.
Does this service integrate with any other apps?
Yes, it integrates with a lot of applications which would include -
We have a small team of dedicated Support & Helpdesk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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