Compare Helppier vs TeamSupport vs Gnatta

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Crozscore:

64%
what is this?
100%
24%
interest falling

Crozscore:

89%
what is this?
90%
39%
interest rising

Crozscore:

81%
what is this?
87%
32%
interest rising
Helppier screenshot view 4 more TeamSupport screenshot view 4 more Gnatta screenshot view 2 more

Software Description:

Helppier is a Saas that provides an interactive tool to create user guides for websites without coding required. In a matter of seconds our clients can create tutorials and tooltips that can be set for different situations and different segments.

Helppier solves highly debated issues like Onboarding, Churn Rates and User Engagement, since it enables businesses to develop an effective and interactive online experience for their users. Our tool can also be implemented to deal with other areas of expertise like Training and Marketing. The use of tutorials as a mean to teach employees how to perform certain tasks on a software, for example, will decrease costs in training and accelerate the overall process.

Fairly, the guides can also perform as “call to actions” to promote new products or features in order to increase sales.

Software Description:

This tool is built for B2B software and technology companies. It provides customer support by enhancing internal collaboration and breaking down the barriers that can trip up most organizations.
TeamSupport's most important capabilities include advanced customer service portals, integrated screen recordings, real-time internal collaboration, built-in reporting tools, and multi-channel support.
Advanced Customer Service Portal is designed to fit right into user's website so his customers can get answers 24/7: customers can submit and check up on tickets, search the knowledge base, add screen recordings/attach files, and participate in community forums.

Software Description:

Gnatta allows businesses of all sizes to listen and speak to their customers on an individual basis, quickly and effectively via one single interface.
Enabling customer services to be handled at scale, Gnatta ensures operators can be agnostic towards communication channels, reacting to tweets, Facebook messages, SMS messages, email, marketplace and review sites without the need of deep channel knowledge.
Gnatta also provides a comprehensive suite of analytics giving users a greater understanding of what their customers are saying about them.

Features:

  • Notifications
  • Customer Management

Features:

  • API
  • Chat
  • CRM Integration
  • Dashboard
  • Inventory Tracking
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Feedback Management
  • Analytics
  • Customer Management
  • Email Integration
  • Social-Media Integration

Features:

  • Customer Management
  • Email Integration
  • Social-Media Integration

Summary:

  • Create helps and tutorials for your website users

  • No need for any code or plugin installations

  • Guide users throughout your site

  • Feedback Form & Surveys

  • Pop-ups Onboarding Messages

  • Multipage user guides

  • Self-service tool

Summary:

  • Customer Management: Users can easily and quickly access information on issues they've had recently, who else has been contacting them, and what products they are currently using.

  • Ticket Management: Includes easy to use features like reminders, and customizable automations.

  • Products & Inventory: Users can tie tickets to products to better track where customer issues are coming from and associate feature requests and bug fixes appropriately.

  • Collaboration & Teamwork: TeamSupport allows its users to collaborate effortlessly with the team using a variety of features like the water cooler, groups, and internal chat.

  • Reporting & Analytics: TeamSupport has built-in reporting system featuring powerful new business intelligence capabilities.

  • Customer Self-Service: TeamSupport has a number of tools to let a user's customers help themselves and even each other!

Summary:

    No key features associated with this application.

Pricing:

  • Credit card required: N/A
  • Enterprise: $45 per agent/month (billed annually) $50 (billed monthly).
    Support Desk: $35 per agent/month (billed annually) $40 (billed monthly)

Pricing:

  • Credit card required: N/A
  • Full access for all - £99 per concurrent user per month.

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Main users of TeamSupport are B2B software and technology companies with support and product teams.

  • What is this service generally used for?
  • It is generally used as a B2B customer support tool.

  • What platforms does this service support?
  • This service is Web-based, and supports following platforms: Windows, Mac, Linux, Blackberry, Android, iPhone/iPad.

  • Does this service integrate with any other apps?
  • TeamSupport.com integrates with the following applications: Salesforce, Highrise, Zoho, Mailchimp, JIRA, Beanstalk, Facebook, Dropbox, Zoho Reports, Oracle CRM On Demand, Nicereply.com, Zapier, Customer Thermometer, RingCentral.

  • Does this service offer an API?
  • It offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • They offer: Customer Portal, Knowledge Base, Trouble Ticket Submission, Online Documentation.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
Porto
Employees:
2-10
Likes:
368
Followers:

Publisher:

Founded:
2008
Based in:
Dallas
Employees:
11-50
Likes:
12.5k
Followers:
13.2k

Publisher:

Founded:
2014
Based in:
London
Employees:
11-50
Likes:
340
Followers:

Other:

Who uses Helppier
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • Android
Languages:
German, Spanish, English, Portuguese
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Gnatta
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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