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About Help Scout

Help Scout features many functions typical for other help desk services, with an addition of personalized customer experience, just like any normal email.

Customers don't need to roam in a bulky ticket portal, or to bother with login credentials to get their issues resolved. Help Scout provides inbox, that each user shares with the team, enabling collaboration for support whenever a request arrives.

Simultaneously, it eliminates the complexities other help desk solutions usually bring, and makes responding to emails and team collaboration easy and plain. It smoothly integrates with other apps and business systems.

About Support.com

Support.com Cloud is a cloud-based customer support platform that minimizes customer effort and maximizes the benefits customers get from your products. It diagnoses and fixes computer issues for their customers.

The Support.com makes most of its technology to manage machines and run an automated solution for fixing PC problems faster and more efficiently. It also has an embeddable step-by-step self-service widget with agent-assisted support.

Self-Support is cloud-based tech support software designed to improve the self-service environment and customer experience. Agents can provide their customers with step-by-step directions and support to resolve their technical issues.

The service also provides reliable analytics for customer satisfaction insights.

About Re:amaze

The Best Customer Service Helpdesk, CRM, Live Chat Support, Chatbot, and FAQ Platform for SMB & Enterprise eCommerce Brands.

Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages, Messenger, Twitter, Instagram, SMS, VOIP, WhatsApp, push notifications, and live chat ticket conversations in a shared team inbox. Provide customer support that result in sales growth.

  • More powerful and complete compared to other helpdesks
  • Manage multiple stores easily
  • Not just chat, but also email, social, push, SMS, VOIP, Whatsapp
  • Boost sales, conversion, and retention
  • Top rated merchant support
  • Demos, training, and onboarding
  • Access top 3rd party apps data without leaving your helpdesk ticketing and live chat support dashboard
  • Flexible pricing no contract

Built For Digital Brands

Re:amaze integrates natively with platforms like Shopify, BigCommerce, and WooCommerce so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data within support conversations.

  • See cart items, track browsing activity, customers' screens w/ Re:amaze Live
  • Send products to customers in chat
  • Create dynamic reply templates w/ macros
  • Create automated workflows w/ macros
  • Use Live Chat + Bots to automatically engage customers w/ macros
  • Measure your customer service team's revenue and sales impact
  • Works with Klaviyo, Octane AI, Smile, LoyaltyLion, Omnisend, SMSBump, ChannelReply, ActiveCampaign, Yotpo, Returnly, etc.

Reduce Customer Service Time via Automation + Bots

Add efficiency to your customer support and customer service experience with Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents.

  • Pre-built chatbots help answer order status questions + questions covered in FAQ
  • Build your own multi-step chatbots to help, guide, sell to customers
  • Use AI powered Intents to classify support messages and predict customer sentiments accurately
  • Create workflows to route, reply, assign, tag tickets in your helpdesk
  • Show store status when issues arise

Boost Sales

Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty via automation.

Create automated marketing campaigns for holiday promos, special sales, cross-selling, up-selling, product announcements with Re:amaze Chat. Start chats automatically on conditions such as:

  • Current / referring URL / time and date
  • Total Shopify spend / order count
  • Items in cart
  • Exit intent

Send up to 2000 free browser and mobile Push Notifications each month to reach online and offline customers using Re:amaze Push Campaigns and bring them back to your site.

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Summary

  • Create multiple mailboxes for each shared email address.

  • Help Scout’s collaboration features keep everyone on the same page.

  • Simple automation system based on if/then logic.

  • Measure team performance, spot trends to prevent issues, and monitor customer happiness.

  • Every customer has an auto-populated, editable profile.

  • Customer satisfaction ratings.

  • Phone calls and voicemails.

  • Collision detection.

Summary

  • Agent Support

  • Self-Support

  • Automated Fixes

  • Multimedia Demos

  • Decision Points & Dynamic Decision Points

  • Interaction Analytics

  • Guided Paths Designer

Summary

    No key features associated with this application.

Pricing

Basic

$12.00
1 user(s) / month
Included in plan:
  • Up to 10 Users
  • 1 limited Docs knowledge base
  • Reports (30 days of history)
  • Saved Replies
  • Beacon
  • Following
  • @mentions
  • Outstanding 24x6 Support
  • No Help Scout branding
  • iOS & Android App

Standard

$20.00
1 user(s) / month
Included in plan:
  • Unlimited Users
  • 5 Mailboxes
  • 1 Docs knowledge base
  • Reports (Full history)
  • Saved Replies
  • Beacon
  • Following
  • @mentions
  • Outstanding 24x6 Support
  • No Help Scout branding
  • iOS & Android App
  • Workflows
  • Satisfaction Ratings
  • Office Hours
  • 50+ integrations
  • API Access

Plus

$35.00
1 user(s) / month
Included in plan:
  • Unlimited Users
  • Unlimited messages & storage
  • Unlimited Mailboxes
  • 3 Docs knowledge base
  • Reports (Full history)
  • Saved Replies
  • Beacon
  • Following
  • @mentions
  • Outstanding 24x6 Support
  • No Help Scout branding
  • iOS & Android App
  • Workflows
  • Satisfaction Ratings
  • Office Hours
  • 50+ integrations
  • API Access
  • Salesforce Integration
  • JIRA Integration
  • HubSpot Integration
  • SAML Single Sign-on
  • Teams
  • Custom fields
  • HIPAA Compliance

Pricing

Continuous support

$19.99
1 user(s) / month
Included in plan:
  • 24/7 technical support
  • On-demand diagnosis
  • Virus removal
  • Network Support
  • New device setup

One-time tech support service

$129.99
One-time fee
Included in plan:
  • Diagnose and Repair
  • Optimize speed
  • Performance fix
  • Virus and spyware removal

Wireless Networking Support

$79.99
One-time fee
Included in plan:
  • On-demand diagnosis
  • Resolution of networking problems
  • Assisting in adding devices to the network
  • Updating security

Computer Tune Up

$79.99
One-time fee

Install and Setup

$49.99
One-time fee
Included in plan:
  • Connecting printer, tablet, smart phone, TV, or other wifi enabled device

Pricing

Basic

$29.00
1 user(s) / month
Included in plan:
  • Unlimited Email Inboxes
  • Social Media Integration
  • Basic Reporting
  • Public / Internal FAQ
  • Workflow Automation
  • Website Integration
  • Live Chat
  • Chatbots
  • Cues (Engagement Automation)
  • 1,000 Free Push Notifications Per Month

Pro

$49.00
1 user(s) / month
Included in plan:
  • All of the features in Basic
  • Manage Multiple Brands in one Account
  • Live View of Site Visitors
  • Advanced Reporting
  • Custom Hosted Domain
  • Customizable Email Templates
  • SMS and VOIP Integrations
  • 1,000 Free Push Notifications Per Month

Plus

$69.00
1 user(s) / month
Included in plan:
  • All of the features in Pro
  • Peek (Live Screensharing)
  • Departments (Staff Groups)
  • Staff Performance Reporting
  • Customizable Staff Roles
  • Customer Satisfaction Ratings
  • Optional Classic Chat Mode
  • SAML / SSO Integration
  • FAQ Article Edit History
  • 2,000 Free Push Notifications Per Month

Starter

$59.00
unlimited user(s) / month
Included in plan:
  • All the feature of Basic
  • Unlimited Users
  • Up to 500 Active Conversations per Month
  • Customizable with Basic, Pro, or Plus Features
  • Up to 20,000 Active Conversations per Month

FAQs

    What platforms does this service support?
  • Help Scout supports web-based platforms in addition to Android and iOS.

  • Who are the main user groups of this service?
  • Main users of this service are small businesses, medium-sized enterprises, and small teams within larger organizations.

  • Does this service integrate with any other apps?
  • Help Scout integrates with more than 50 applications, including:

    Wordpress, BigCommerce, Snap Engage, Hubspot, Salesforce, Jira, Slack, MailChimp, Shopify, Olark, Capsule, Webhooks, Pipedrive, Highrise, WooCommerce, and others.

  • Does this service offer an API?
  • Yes, it offers API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • Help Scout is frequently used in tandem with marketing and CRM platforms.

  • What is this service generally used for?
  • It is used as a powerful help desk application with personalized customer experience.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, Help Scout offers:

    Email Support, Knowledge Base, Phone Support, Video Tutorials, Help Desk, and Help Docs

FAQs

    Does this service integrate with any other apps?
  • Integrations: Salesforce, NetSuite, Zendesk.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Videos, Webinars, Phone Support, Email Support.

  • What is this service generally used for?
  • This service is generally used for remote PC diagnostic and repair.

  • Who are the main user groups of this service?
  • Users of this service are individuals, SMEs, and large companies.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service offer an API?
  • Yes, it offers REST API.

  • What platforms does this service support?
  • This is a web-based service.

FAQs

    Does this service integrate with any other apps?
    • Slack
    • G Suite
    • Stripe
    • Aircall.io
    • Smile.io
    • Pipedrive
    • Twilio
    • Stride
    • GitHub
    • Zapier
    • PieSync
    • Shopify
    • BigCommerce
    • WooCommerce
    • Jira
    • Google Analytics
    • Google Tag Manager
    • MailChimp
    • Meetingbird
    • Upscope
    • ReCharge Payments
    • ShipStation
    • Klaviyo
    • Wordpress
    • ClickSend
    • Magento
    • Amazon Seller Central (Coming Soon)
    • Yotpo (Coming Soon)
    • Salesforce (Coming Soon)
  • What are some applications this service is commonly used in tandem with?
  • Re:amaze is most often used with apps and platforms such as Shopify, BigCommerce, WooCommerce, Magento, Slack, Stripe, MailChimp, Pipedrive, Smile.io, ReCharge Payments, Klaviyo, and much more.

  • What is this service generally used for?
  • Re:amaze's core functionality is to help businesses manage customer service and support more efficiently. However, we believe that customer service is actually a revenue center for the majority of modern web based businesses. This is why we also offer automation tools to help you with marketing and customer engagement.

  • What platforms does this service support?
  • Re:amaze is a cloud-based service and is generally platform agnostic. You can use Re:amaze on your website, your web application, your e-store, and on mobile apps built on iOS and Android.

  • Does this service offer an API?
  • Yes. Re:amaze has a RESTful API that you can use to build on top of Re:amaze.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Re:amaze supports unlimited staff users with roles and permissions, and the ability to create Departments (user groups).

  • Who are the main user groups of this service?
  • Re:amaze is designed for a wide variety of websites, eCommerce stores, and web applications. If you run an online business, Re:amaze's suite of tools can help your team manage both inbound conversations via email, social media, SMS, voice, and live chat. If you need to automatically reach out to customers on your website or inside your web app, Re:amaze's chatbots and automated engagement features can help you do that as well.

  • Does this service offer guides, tutorials and or customer support?
  • Yes. We have a full support portal with tutorial guides and videos. Our customer support is available from 8am to 5pm Pacific Time Monday - Friday.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
12.5k

Vendor Information

Founded:
-
Based in:
Sunnyvale
Employees:
1001-5000
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Help Scout
  • Freelance
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Support.com
  • Personal
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Re:amaze
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.
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