Help Scout features many functions typical for other help desk services, with an addition of personalized customer experience, just like any normal email.
Customers don't need to roam in a bulky ticket portal, or to bother with login credentials to get their issues resolved. Help Scout provides inbox, that each user shares with the team, enabling collaboration for support whenever a request arrives.
Simultaneously, it eliminates the complexities other help desk solutions usually bring, and makes responding to emails and team collaboration easy and plain. It smoothly integrates with other apps and business systems.
About HappyFox
This is powerful and simple customer support and ticket management software. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated.
It allows its users to organize better, assign the right email to the right person, respond faster and track everything.
Also, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums.
About REVE Chat
REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform.
REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
Create multiple mailboxes for each shared email address.
Help Scout’s collaboration features keep everyone on the same page.
Simple automation system based on if/then logic.
Measure team performance, spot trends to prevent issues, and monitor customer happiness.
Every customer has an auto-populated, editable profile.
Customer satisfaction ratings.
Phone calls and voicemails.
Collision detection.
Summary
Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. They can also embed images and videos into articles, to provide both support agents and customers with the information they need.
Deriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels.
Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform.
Using Smart Rules to Automate Tasks: Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system.
Searching an Internal Knowledge Base for Documentation: In addition to creating external knowledge bases that are accessible to customers and indexed by search engines, businesses are able to use HappyFox to create private internal knowledge bases.
Summary
Facebook Chat Integration
Voice Call
Video Chat
Viber Messaging
Screen Sharing
Visitor/IP Banning
Email Forwarding
ProActive Chat
Chat Monitoring
Visitor Analytics
Pricing
Basic
$12.00
1 user(s) / month
Included in plan:
Up to 10 Users
1 limited Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24x6 Support
No Help Scout branding
iOS & Android App
Standard
$20.00
1 user(s) / month
Included in plan:
Unlimited Users
5 Mailboxes
1 Docs knowledge base
Reports (Full history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24x6 Support
No Help Scout branding
iOS & Android App
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus
$35.00
1 user(s) / month
Included in plan:
Unlimited Users
Unlimited messages & storage
Unlimited Mailboxes
3 Docs knowledge base
Reports (Full history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24x6 Support
No Help Scout branding
iOS & Android App
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Salesforce Integration
JIRA Integration
HubSpot Integration
SAML Single Sign-on
Teams
Custom fields
HIPAA Compliance
Pricing
Credit card required: No
Popular: $19 per staff / month
Mighty: $29 per staff / month
Fantastic: $49 per staff / month
Enterprise: $69 per staff / month
Free trial starts with Mighty plan.
Pricing
Starting from: $12.00/month
Credit card required: N/A
Discounts available for 1 and 2 year subscriptions
Standard
$15.00
1 user(s) / month
Included in plan:
ProActive Chat
Chat Monitoring
Online Visitor Tracking
Canned Response
Advanced
$25.00
1 user(s) / month
Included in plan:
Live Video Chat
Live Voice Call
Queuing
Advanced Reporting
Chat Banner Customization
FAQs
What platforms does this service support?
Help Scout supports web-based platforms in addition to Android and iOS.
Who are the main user groups of this service?
Main users of this service are small businesses, medium-sized enterprises, and small teams within larger organizations.
Does this service integrate with any other apps?
Help Scout integrates with more than 50 applications, including:
Does this service offer multi-user capability (e.g. teams)?
Yes.
What are some applications this service is commonly used in tandem with?
Help Scout is frequently used in tandem with marketing and CRM platforms.
What is this service generally used for?
It is used as a powerful help desk application with personalized customer experience.
Does this service offer guides, tutorials and or customer support?
Yes, Help Scout offers:
Email Support, Knowledge Base, Phone Support, Video Tutorials, Help Desk, and Help Docs
FAQs
Does this service offer an API?
It offers an API.
Who are the main user groups of this service?
The software is most frequently used by IT departments and support teams in education, retail, travel, IT services, non-profit, government, telecom, healthcare, and real estate industries.
What is this service generally used for?
HappyFox provides practical help desk solutions.
What platforms does this service support?
It is web-based application that works on: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone.
What are some applications this service is commonly used in tandem with?
The most commonly, HappyFox is used in tandem with: HelpOnClick Live Chat Software, Salesforce, Google Apps, Facebook, and SurveyMonkey.
Does this service integrate with any other apps?
HappyFox provides its users with more than 20 integration options, making it possible to use this help desk and knowledge base solution in conjunction with CRM, survey, e-commerce, accounting, live chat, voice, and social media tools.
Does this service offer guides, tutorials and or customer support?
They provide: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
FAQs
Does this service offer guides, tutorials and or customer support?
Yes
Does this service offer multi-user capability (e.g. teams)?
We have a small team of dedicated Support & Helpdesk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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