Hellotracks is a real-time location tracking service that runs as a mobile and web application. Hellotracks offers in-field and office employees greater visibility and better control of all activities that occur in the field. Office managers can create, dispatch and follow jobs in real-time. Field staff can easily access job data, input relevant customer information and optimize routes all whilst being in the field. Hellotracks is an ideal solution for the micro-mobility industry, repair & maintenance services, the public sector, and logistics & distribution companies.
About ClickSoftware
ClickSoftware is software for workforce optimization.
It provides a comprehensive range of mobile workforce management solutions designed to help service organizations face head-on the challenges of mobile workforce scheduling.
The product is very scalable to meet the scheduling demands of any size organization. It's also quite customizable, although it requires skilled and certified personnel to manage the changes to code, logic, or applications.
About Natural Insight
Natural Insight provides field retail execution and merchandising solutions for enterprises of all sizes. The main clients are retailers, merchandisers, marketing agencies, and big consumer brands.
It comes with cloud-based and mobile platforms, that are suited to execute retail operations, and lower costs. It helps users to get a better view of operations and performance, as well as to automate tedious processes, like onboarding and payroll.
Natural Insight also provides solutions to find adequate staff for the job in the field, recruit by re-engaging hourly workers, and fully engaging full-time employees.
Features
API
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Features
API
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Features
API
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Summary
Real-time location
Route optimization
Auto-dispatch
Job management
Signature and picture capture
Auto-check-ins/out register (unlimited geofences)
Unlimited reporting
Detailed location history
Real-time progress of all activites ocurring in the field
Summary
Resource Management Features: Inventory Tracking; Mobile Device Management; Mobile Device Management; Product and Parts Catalog.
Scheduling & Routing Features: Automated Dispatch; Interactive Map; One Time Scheduling; Recurring Scheduling; Schedule by Customer Priority; Schedule by Employee Proximity; Schedule by Employee Skill Set.
Work Order Management Features: Contract Management; Job History; SLA Compliance Tools; Time Tracking.
Operators can access the dashboard from any computer. Dispatchers and field staff access the native mobile applications from their smartphones (iOS and Android).
What is this service generally used for?
Ideal to schedule and manage their service delivery in a simple, cost-effective and scalable way. Businesses rely on Hellotracks to coordinate their operations on-the-go and in real-time. Hellotracks includes a web platform for managers to dispatch and follow jobs, an Android and iOS app for the field staff to easily access and input relevant information, and customer notifications to track the arrival and completion of the service, all real-time.
Within a matter of minutes, users can start recording staff routes, schedule and dispatch jobs, track employee activities, receive auto-check-ins/outs from customer locations, follow jobs status and create customized reports. Hellotracks boosts staff engagement and performance by measuring and presenting them as game elements.
Our customers include businesses offering services for repair and maintenance, micro-mobility transportation, security guards, transportation shuttles, field sales representatives, and on-demand delivery.
Who are the main user groups of this service?
Businesses with field staff that need to coordinate service deliveries, repairs or maintenance in real-time are our target market. Hellotracks is ideal for managing the ever-growing micro-mobility industry, companies offering installation and maintenance services, public sector and city works as well as distribution companies.
Does this service offer an API?
Yes, Hellotracks has an API that integrates with other software.
Does this service offer guides, tutorials and or customer support?
Yes, users can access our knowledge base and FAQ section for basic inquiries. There is also the ability to schedule demonstrations with us for a more in-depth understanding of how to best utilize the software.
Does this service offer multi-user capability (e.g. teams)?
Yes, it will support as many field staff and teams that the organization requires across vast geographical areas.
FAQs
Who are the main user groups of this service?
ClickSoftware markets its products to large companies such as utility and retail companies as well as small and medium businesses in a variety of industries such as communications, utilities, retail, Insurance, capital equipment, home services, oil and gas, public safety and security.
What is this service generally used for?
It is generally used for workforce management and field service management.
What platforms does this service support?
It is web-based service working on: Windows 8, Windows XP, Windows Vista, Windows 7, Windows 2000, Web browser (OS agnostic), Mac OS, Android.
Does this service integrate with any other apps?
It integrates with: SAP, Oracle, Microsoft Dynamics, Sybel etc.
Does this service offer an API?
It offers an API.
Does this service offer guides, tutorials and or customer support?
They provide 24/7 online support, brochures, case studies, and video tutorial.
FAQs
What is this service generally used for?
This service is used for field execution, merchandising, and in-store programs improvement.
Who are the main user groups of this service?
Main users of Natural Insight are retailers, brands/CPG companies, and marketing agencies.
Does this service offer guides, tutorials and or customer support?
Blog, Email, FAQ, Help Desk, Phone, Request form, and Webinars
Does this service offer an API?
Yes, Natual Insight offers API.
Does this service integrate with any other apps?
It integrates with payroll software and applicant tracking systems.
What platforms does this service support?
This is web-based software with Android and iOS mobile platforms.
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