Hellotracks is a real-time location tracking service that runs as a mobile and web application. Hellotracks offers in-field and office employees greater visibility and better control of all activities that occur in the field. Office managers can create, dispatch and follow jobs in real-time. Field staff can easily access job data, input relevant customer information and optimize routes all whilst being in the field. Hellotracks is an ideal solution for the micro-mobility industry, repair & maintenance services, the public sector, and logistics & distribution companies.
About ClickSoftware
ClickSoftware is software for workforce optimization.
It provides a comprehensive range of mobile workforce management solutions designed to help service organizations face head-on the challenges of mobile workforce scheduling.
The product is very scalable to meet the scheduling demands of any size organization. It's also quite customizable, although it requires skilled and certified personnel to manage the changes to code, logic, or applications.
About Fulcrum
Design your forms using the intuitive, web-based drag-and-drop designer and deploy to your mobile workforce for gathering information like text, photos, SpatialVideo, SpatialAudio, signatures, barcodes, GPS Location, and more.
Fulcrum can record whatever you need from the field with full support for offline data collection and mapping (from asset management and inventory to environmental observations, field audits, and inspections).
Access your live data feed for real time mapping or export your data and attachments in a variety of standard formats for further analysis. Fulcrum can be used as a standalone location-based data collection platform or integrated with existing services such as GIS and asset management systems.
Features
API
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Features
API
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Features
API
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Summary
Real-time location
Route optimization
Auto-dispatch
Job management
Signature and picture capture
Auto-check-ins/out register (unlimited geofences)
Unlimited reporting
Detailed location history
Real-time progress of all activites ocurring in the field
Summary
Resource Management Features: Inventory Tracking; Mobile Device Management; Mobile Device Management; Product and Parts Catalog.
Scheduling & Routing Features: Automated Dispatch; Interactive Map; One Time Scheduling; Recurring Scheduling; Schedule by Customer Priority; Schedule by Employee Proximity; Schedule by Employee Skill Set.
Work Order Management Features: Contract Management; Job History; SLA Compliance Tools; Time Tracking.
Smartphone data collection - flexible and affordable
Pricing
Hellotracks Business
$10.00
1 user(s) / month
Included in plan:
Real-time location
Location history
Geofencing
Forms
No contract or hidden fees
Dispatch
Pricing
Credit card required: No
Pricing on demand.
Pricing
Starting from: $0.00/month
Credit card required: No
Get your first month free and then choose a plan that suits your interests best.
FAQs
What platforms does this service support?
Operators can access the dashboard from any computer. Dispatchers and field staff access the native mobile applications from their smartphones (iOS and Android).
What is this service generally used for?
Ideal to schedule and manage their service delivery in a simple, cost-effective and scalable way. Businesses rely on Hellotracks to coordinate their operations on-the-go and in real-time. Hellotracks includes a web platform for managers to dispatch and follow jobs, an Android and iOS app for the field staff to easily access and input relevant information, and customer notifications to track the arrival and completion of the service, all real-time.
Within a matter of minutes, users can start recording staff routes, schedule and dispatch jobs, track employee activities, receive auto-check-ins/outs from customer locations, follow jobs status and create customized reports. Hellotracks boosts staff engagement and performance by measuring and presenting them as game elements.
Our customers include businesses offering services for repair and maintenance, micro-mobility transportation, security guards, transportation shuttles, field sales representatives, and on-demand delivery.
Who are the main user groups of this service?
Businesses with field staff that need to coordinate service deliveries, repairs or maintenance in real-time are our target market. Hellotracks is ideal for managing the ever-growing micro-mobility industry, companies offering installation and maintenance services, public sector and city works as well as distribution companies.
Does this service offer an API?
Yes, Hellotracks has an API that integrates with other software.
Does this service offer guides, tutorials and or customer support?
Yes, users can access our knowledge base and FAQ section for basic inquiries. There is also the ability to schedule demonstrations with us for a more in-depth understanding of how to best utilize the software.
Does this service offer multi-user capability (e.g. teams)?
Yes, it will support as many field staff and teams that the organization requires across vast geographical areas.
FAQs
Who are the main user groups of this service?
ClickSoftware markets its products to large companies such as utility and retail companies as well as small and medium businesses in a variety of industries such as communications, utilities, retail, Insurance, capital equipment, home services, oil and gas, public safety and security.
What is this service generally used for?
It is generally used for workforce management and field service management.
What platforms does this service support?
It is web-based service working on: Windows 8, Windows XP, Windows Vista, Windows 7, Windows 2000, Web browser (OS agnostic), Mac OS, Android.
Does this service integrate with any other apps?
It integrates with: SAP, Oracle, Microsoft Dynamics, Sybel etc.
Does this service offer an API?
It offers an API.
Does this service offer guides, tutorials and or customer support?
They provide 24/7 online support, brochures, case studies, and video tutorial.
FAQs
Does this service offer guides, tutorials and or customer support?
Of course! We have a number of tutorials and support avenues: http://fulcrumapp.com/guides/. If you have any questions we are available via email and support channels on the website.
Does this service offer multi-user capability (e.g. teams)?
Yes! We have companies that have thousands of users collecting multiple projects.
Does this service offer an API?
Yes! We have a read and write API at http://fulcrumapp.com/developers/api/. Our company uses the webhook endpoint often for observing the data we collect in field.
Does this service integrate with any other apps?
Yes! It integrates with Zapier, which means that you can integrate it with hundreds of other apps, as well as ArcGIS and CartoDB. Integration is its strength. We have a team devoted to making it workflow friendly.
What platforms does this service support?
Native mobile apps - do all of your field collection on Android devices and/or iPhone/iPads.
Who are the main user groups of this service?
Users vary significantly from construction, utilities, public sector, parks, tourism, geology, universities to logistics companies. The forms are flexible so you can create a variety of different types of field surveys.
What is this service generally used for?
Collecting information in the field.
What are some applications this service is commonly used in tandem with?
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