Hashtag Loyalty enables businesses to grow by building customer loyalty, improving retention and increasing revenue.
Hashtag Loyalty's customer engagement technology is fit for Retail & Hospitality Businesses.
The product helps businesses:
1. Capture: first-party customer data via customer experience enhancing touchpoints - Loyalty Programs, Feedback & Reservations system.
2. Understand: your customer behavior and activity through your own personal dashboard (web & app).
3. Engage: your customers in a highly personalized manner using features such as campaigns, auto-engage, and referrals.
Hashtag Loyalty's product is split across 3 verticals Capture, Understand and Engage. Each one has its own interface that you can access and use. Below is the feature-wise breakdown of each vertical:
a. Customer Segmentation (RFM)
b. Customer Tagging
c. Custom Cohorts or Segments
d. Business Intelligence
e. Recommendations (Predictions & Analytics)
a. Campaigns & Targeting
b. Auto Campaigns
c. Journey Designer
Unlock real insights to build a better understanding of what drives longer-lasting customer relationships, and use those insights to connect and accelerate your existing marketing efforts. Proven to increase retention and spend, LoyaltyLion is trusted by thousands of fast-growth ecommerce merchants worldwide.
India’s most widely used Customer Engagement Platform for hospitality & retail businesses. Build customer loyalty, improve retention & increase revenue.
Create a fully-customized integrated loyalty program to drive retention and set your store apart
Enhance engagement by rewarding customers for on-site and off-site activities such as account creation, social media engagement and writing a review
Increase repeat purchase and spend by motivating your customers with unique combinations of points, rewards, and tiers
Deliver a seamless checkout experience with LoyaltyLion's unique In-Cart Rewards, Instant Points and Points Slider to increase reward redemption and AOV
Segment your loyal, at-risk and churned customers and focus your marketing efforts and comms where they will have the biggest impact
Provide meaningful interactions and keep your customers engaged between purchases via intelligent loyalty emails, real-time notifications
Continually optimize the performance of your program with A/B testing and recommendations delivered directly to your dashboard
Boost acquisition and customer advocacy by encouraging your loyal customers to act as advocates across all channels
Increase the impact of your existing marketing tools and power your ecommerce growth by connecting ESPs, review platforms and more to your loyalty program
Does this service offer multi-user capability (e.g. teams)?
Does this service offer an API?
What are some applications this service is commonly used in tandem with?
Point of Sale or Billing software.
What is this service generally used for?
This service is used by Retail & Hospitality brands to manage their customer retention.
It is also used to manage the following functions:
- Loyalty program
- Feedback system
- Reservations system
- Understand Customer Behaviour: Lifetime Value, Purchase Patterns, Segmentation
- Engage with customers in a personalized manner
Does this service offer guides, tutorials and or customer support?
Yes, this service offers dedicated customer support apart from initial implementation and training.
Who are the main user groups of this service?
Primarily small and medium enterprises in the food & beverage, health & fitness and retail industry.