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About Hashtag Loyalty

Hashtag Loyalty enables businesses to grow by building customer loyalty, improving retention and increasing revenue.

Hashtag Loyalty's customer engagement technology is fit for Retail & Hospitality Businesses.
The product helps businesses:
1. Capture: first-party customer data via customer experience enhancing touchpoints - Loyalty Programs, Feedback & Reservations system.
2. Understand: your customer behavior and activity through your own personal dashboard (web & app).
3. Engage: your customers in a highly personalized manner using features such as campaigns, auto-engage, and referrals.

Hashtag Loyalty's product is split across 3 verticals Capture, Understand and Engage. Each one has its own interface that you can access and use. Below is the feature-wise breakdown of each vertical:
1. Capture:
a. Loyalty
b. Feedback
c. Reservations
2. Understand:
a. Customer Segmentation (RFM)
b. Customer Tagging
c. Custom Cohorts or Segments
d. Business Intelligence
e. Recommendations (Predictions & Analytics)
3. Engage
a. Campaigns & Targeting
b. Auto Campaigns
c. Journey Designer
d. Referrals
e. Feedback
f. Partnerships


  • API
  • Calendar Management
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Third-Party Plugins/Add-Ons
  • PayPal
  • Stripe


  • India’s most widely used Customer Engagement Platform for hospitality & retail businesses. Build customer loyalty, improve retention & increase revenue.


    Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer an API?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • Point of Sale or Billing software.

  • What is this service generally used for?
  • This service is used by Retail & Hospitality brands to manage their customer retention.
    It is also used to manage the following functions:
    - Loyalty program
    - Feedback system
    - Reservations system
    - Understand Customer Behaviour: Lifetime Value, Purchase Patterns, Segmentation
    - Engage with customers in a personalized manner

  • Does this service offer guides, tutorials and or customer support?
  • Yes, this service offers dedicated customer support apart from initial implementation and training.

  • Who are the main user groups of this service?
  • Primarily small and medium enterprises in the food & beverage, health & fitness and retail industry.

Vendor Information

Based in:


Who uses Hashtag Loyalty
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Regional Restrictions:
No restrictions.
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