Happy Team Check turns the concept of employee satisfaction surveys into a great set of tools for small and medium-sized businesses. Using our anonymous, customizable and scalable platform, we help executives and HR teams better determine what drives employee engagement, encourage innovation, and design and implement mid- and long-term corporate strategies.
We want to help every business maximize the full potential of their employees, giving them the tools to make really important corporate decisions. From communications to strategic planning, we’re a one-stop shop for potential clients who wish to use our survey data to make lasting corporate changes.
About WebEngage
WebEngage is a marketing automation software that helps B2C companies drive more revenues from their existing customers and anonymous users. WebEngage helps companies segment their customers and engage with them in a contextual and personalized manner through various channels such as Push
In-app
SMS
Web Push
Email
On-site Notifications
On-site Surveys
On-site Feedback.
WebEngage, B2C marketing cloud for cross-channel user engagement across channels.
Through WebEngage, companies can create complex lifecycle campaigns in seconds using the visual workflow designer.
About Nicereply
Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.
Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
Increase your survey response rates by 200%
See your data in CRM software and set triggers based on it
Get 3x more feedback without sending more emails
Customize both the look and content of your surveys
Set goals, track KPIs, generate reports and more...
CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.
CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.
NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.
ALL-IN-ONE DASHBOARD
Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.
REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.
SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.
Features
Analytics
API
Batch Permissions & Access
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Marketing Automation
Multi-User
Notifications
Scheduling
Template Designer
Net Promoter Score
Features
API
Audience Targeting
Batch Permissions & Access
Brand Management
Contact Management
Contact Sharing
Conversion Tracking
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Password & Access Management
Social-Media Integration
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Summary
No key features associated with this application.
Summary
WebEngage, B2C marketing cloud for cross-channel user engagement across channels like Email, SMS, Onsite, Mobile Push/In-app messaging and Browser Push.
Notifications: Push short & targeted notifications on your site.
WebEngage's user CRM stores data from user profile(attributes) and user actions(events). It also has capabilities around deep data segmentation and personalisation using user profile data, behavioural data, lifecycle events, 3rd party data from CRM and logical constructs.
WebEngage, a tool for automating communication across a user's lifecycle and helps companies send messages
Cross-device tracking helps keep communication coherent and contextual, making the experience personalised and relevant. Integration with WebEngage is a one-time job and requires minimal assistance. Once the SDKs are integrated, the data starts to flow into WebEngage, making it measurable and actionable.
Custom Forms: Define your own feedback categories. Add fields for each category using our drag-drop form builder.
Custom Styling: Style the feedback form in your own way. Use our online CSS editor to create a skin for your site.
Multi-admin Support: Add support agents. Everyone collaborates through the WebEngage dashboard.
Survey Builder: Easy to use, drag and drop form builder. Variety of question types supported.
Targeting Rules: Target visitors by geographic locations, URL patterns, referring websites, cookies, time spent and lot more.
Summary
Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.
Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.
Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.
Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.
Pricing
Starting from: $49.00/month
Credit card required: No
Mini: $49/month for 100 received ratings a month.
Start: $99/month for 250 received ratings a month.
Grow: $199/month for 1000 received ratings a month.
Business: $299/month for 2500 received ratings a month.
Need more
than 2,500 responses, an enterprise solution or a special pricing? Contact us!
14-day trial period for any pricing plan.
FAQs
No FAQs associated with this application.
FAQs
No FAQs associated with this application.
FAQs
Who are the main user groups of this service?
Users of this service are businesses of all sizes.
What is this service generally used for?
It is used as a customer satisfaction survey software.
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