Compare GuestViews vs SurveyMonkey vs Nicereply

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Crozscore:

86%
what is this?
79%
69%
interest falling

Crozscore:

87%
what is this?
85%
40%
interest rising
GuestViews screenshot view 2 more SurveyMonkey screenshot view 3 more Nicereply screenshot view 3 more

Software Description:

GuestViews is a software which collects customer data in real time. We think that the best moment to collect authentic and reliable data, in a large number, is on-the-spot during the experience—and not 3 days later by email—and you do it thanks to our application, accessible to the customer on tablets or smartphones.

Why is GuestViews so awesome? It’s a beautiful app and a powerful barometer.

The application is customizable through a dashboard. It offers several features to the customer:

  • Comment and rate their experience
  • Answer some questions
  • Select their favorite image
  • Leave their profile and contact info

Then, our powerful dashboard is a satisfaction barometer. On a private dashboard, our client can track satisfaction trends. If a customer is unsatisfied, an automatic alert is sent, allowing you to take concrete actions.

Finally, the last cool feature is that to be even closer to your community, you also can share the best customer feedback on your website or social media.

Software Description:

SurveyMonkey provides customizable online surveys, in two versions: free, with survey creation capability, and paid, with back-end features, such as sample selection, bias elimination, and data representation.

The main purpose of this platform is to help its users make better decisions. It generates a positive experience for both survey creators and for the targeted audience. DYI researchers can perform data analysis, helping business owners in brand management, and consumer-focused marketing.

The intuitive interface makes it easy to create professional surveys, which can be emailed or posted on social media. Busines users get real-time customer satisfaction data - a key basis for improving their products or services - and can also learn about their employee engagement, or market trends.

Software Description:

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

  • Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
  • Increase your survey response rates by 200%
  • See your data in CRM software and set triggers based on it
  • Get 3x more feedback without sending more emails
  • Customize both the look and content of your surveys
  • Set goals, track KPIs, generate reports and more...

CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.

CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.

NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.

ALL-IN-ONE DASHBOARD
Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.

REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.

SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.

Features:

  • SEO
  • Employee Engagement
  • Social-Media Integration
  • Employee Incentive Management
  • Custom Data Forms
  • Multi-Site
  • SMS
  • Marketing Automation
  • API
  • Data Export
  • Analytics
  • Data Visualization
  • Email Integration
  • Customer Management
  • Notifications
  • Dashboard
  • Net Promoter Score

Features:

  • Template Designer
  • Net Promoter Score
  • Notifications
  • Dashboard
  • Google Apps Integration
  • API
  • Email Integration
  • Data Import
  • Data Visualization
  • External Integrations
  • Data Export
  • Multi-User

Features:

  • Dashboard
  • Scheduling
  • Notifications
  • Multi-User
  • External Integrations
  • API
  • Email Integration
  • Data Export
  • Data Import
  • Data Visualization
  • Net Promoter Score
  • Analytics

Summary:

  • Data collection: feedback, satisfaction, email, survey, and more

  • Targeted email campaigns

  • Share comments on the web

  • Automatic email marketing

  • Enrichment of your CRM

  • Data visualisation

  • Comment moderation

  • A personalised design

  • Different features

Summary:

  • Survey Templates

  • Skip Logic

  • Answer Validation

  • Customizable Survey Links and Design Themes

  • Export Results to Excel and PDF

  • Custom Branding

  • Reach the Right People

  • Email Distribution

Summary:

  • Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.

  • Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.

  • Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

  • Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Basic

$150.00
1 user(s) / month
Included in plan:
  • Software access
  • Customer support
  • Technical maintenance

Basic

Free
Included in plan:
  • Unlimited Surveys
  • 10 Questions per Survey
  • 100 Monthly Total Responses
  • 24/7 Customer Support via Email
  • Team Accounts & Tools
  • Quizzes

Standard

$39.00
Monthly Subscription
Included in plan:
  • 1,000 Monthly Responses
  • Unlimited Questions per Survey
  • Customized Surveys
  • Data Exports
  • Survey Analysis

Advantage

$560.00
Yearly Subscription
Included in plan:
  • Unlimited Responses
  • 2 Users Total - All Team Tools
  • Advanced Data Exports
  • Customized Survey Experience
  • Survey Logic
  • Advanced Survey Analysis
  • Multilingual Surveys
  • SurveyMonkey Industry Benchmarks

Premier

$1.19
Yearly Subscription
Included in plan:
  • Advanced Survey Logic
  • White Label Surveys

Pricing:

  • Starting from: $49.00/month
  • Credit card required: No
  • Mini: $49/month for 100 received ratings a month.
    Start: $99/month for 250 received ratings a month.
    Grow: $199/month for 1000 received ratings a month.
    Business: $299/month for 2500 received ratings a month.
    Need more
    than 2,500 responses, an enterprise solution or a special pricing? Contact us!

    14-day trial period for any pricing plan.

FAQs:

    Does this service offer an API?
  • GuestViews has developed a public API which allows us to interface with various CRM type of tools.

  • Who are the main user groups of this service?
  • The main users are museum visitors, store clients, and hotels guests, to name a few.

  • Does this service offer multi-user capability (e.g. teams)?
  • Access to our platform can be granted through various roles depending on our client’s needs (super admin, admin, or reader).

  • Does this service integrate with any other apps?
  • MailChimp, Campaign Monitor, Arenametrix, and Live Data Solution.

  • What is this service generally used for?
  • Our solution is used to collect in-context customer data to help our clients improve their loyalty processes. Use cases vary depending on our clients’ objectives, such as database increase, real-time satisfaction monitoring, e-reputation increase, and otherwise.

  • Does this service offer guides, tutorials and or customer support?
  • GuestViews ensures a daily customer relations service. Our dedicated teams are in charge of training, maintenance, and customer demands. In parallel, we organize thematic workshops (in attendance or from afar) to ensure our customers make the best of our solution.

    Guides and FAQs are also available for every customer for more autonomy.

  • What platforms does this service support?
  • MailChimp, Campaign Monitor, Arenametrix, and Live Data Solution.

  • What are some applications this service is commonly used in tandem with?
  • MailChimp, Campaign Monitor, Arenametrix, and Live Data Solution.

FAQs:

    Who are the main user groups of this service?
  • Users of SurveyMonkey are SMEs, large enterprises, startups.

  • Does this service offer an API?
  • Yes, SurveyMonkey offers REST-based API.

  • Does this service integrate with any other apps?
  • Integrations: Slack, Salesforce Sales Cloud, MailChimp, Trello, HubSpot Marketing, Peek Pro Tour Operators, HubSpot CRM, TeamSupport.com, Zoho CRM, Wrike, Zapier, Hootsuite, Infusionsoft, Freshdesk, SharpSpring, Hatchbuck, Arlo Training & Event Software, QuickTapSurvey, ClicData, ActiveCampaign.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, there is multi-user capability offered.

  • What are some applications this service is commonly used in tandem with?
  • This serviced is commonly used in tandem with CRM and analytics tools.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Tips, Help Center.

  • What is this service generally used for?
  • This service is generally used for online surveys creation.

  • What platforms does this service support?
  • This is a web-based service, with Android and iOS native apps offered.

FAQs:

    Who are the main user groups of this service?
  • Users of this service are businesses of all sizes.

  • What is this service generally used for?
  • It is used as a customer satisfaction survey software.

  • What platforms does this service support?
  • Platfoms supported: Windows; Mac; Android; iPhone/iPad.

  • What are some applications this service is commonly used in tandem with?
  • It is used together with various virtual ticketing and help desk systems.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.

  • Does this service offer an API?
  • It offers detailed API.

  • Does this service offer guides, tutorials and or customer support?
  • They offer online support and FAQ section.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Bellflower
Employees:
2-10
Likes:
205k
Followers:
40.9k

Publisher:

Founded:
2010
Based in:
Bratislava
Employees:
2-10
Likes:
Followers:

Other:

Who uses GuestViews
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
French, English
Regional Restrictions:
No restrictions.

Other:

Who uses SurveyMonkey
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
Languages:
English, Spanish, Portuguese, German, Dutch, French, Russian, Italian, Danish, Swedish, Chinese, Japanese, Korean, Turkish, Norwegian, Finnish
Regional Restrictions:
No restrictions.

Other:

Who uses Nicereply
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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