Compare GuestViews vs SmartSurvey vs Jotform

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Crozscore:

56%
what is this?
23%
interest falling

Crozscore:

89%
what is this?
89%
43%
interest falling

Crozscore:

90%
what is this?
88%
59%
no significant changes
GuestViews screenshot view 2 more SmartSurvey screenshot view 2 more Jotform screenshot view 5 more

Software Description:

GuestViews is a software which collects customer data in real time. We think that the best moment to collect authentic and reliable data, in a large number, is on-the-spot during the experience—and not 3 days later by email—and you do it thanks to our application, accessible to the customer on tablets or smartphones.

Why is GuestViews so awesome? It’s a beautiful app and a powerful barometer.

The application is customizable through a dashboard. It offers several features to the customer:

  • Comment and rate their experience
  • Answer some questions
  • Select their favorite image
  • Leave their profile and contact info

Then, our powerful dashboard is a satisfaction barometer. On a private dashboard, our client can track satisfaction trends. If a customer is unsatisfied, an automatic alert is sent, allowing you to take concrete actions.

Finally, the last cool feature is that to be even closer to your community, you also can share the best customer feedback on your website or social media.

Software Description:

SmartSurvey allows users to directly reach the people whose opinions matter the most, clients, partners, patients, students and suppliers.

SmartSurvey specializes in providing survey solutions for multinational business and enterprise clients, offering dedicated support and secure data storage on UK/EU based servers.

Whether you’re conducting market research, reviewing employee engagement or measuring customer satisfaction, our software has advanced features to suit every need.

Software Description:

Jotform is a web-based platform for building forms to collect data online. It offers 10,000+ templates that make it easy for users to create, publish, and share web forms.

Built forms can be used for online surveys, to get contact information, to make registrations, collect applications, and similar. All forms can be personalized, depending on the purpose. There is no previous coding knowledge required, due to easy-to-use drag and drop tool.

This suite is a great choice for small businesses, as well as for public administration and non-profits. Thanks to its branding features, Jotform also enables organizations to create payment forms, and generate leads.

Features:

  • SEO
  • Employee Engagement
  • Social-Media Integration
  • Employee Incentive Management
  • Custom Data Forms
  • Multi-Site
  • SMS
  • Marketing Automation
  • API
  • Data Export
  • Analytics
  • Data Visualization
  • Email Integration
  • Customer Management
  • Notifications
  • Dashboard
  • Net Promoter Score

Features:

  • Template Designer
  • Google Apps Integration
  • Analytics
  • Net Promoter Score
  • Marketing Automation
  • Multi-User
  • Notifications
  • Dashboard
  • Calendar Management
  • Scheduling
  • Contact Management
  • External Integrations
  • Data Visualization
  • Batch Permissions & Access
  • Data Import
  • Data Export
  • Email Integration
  • API

Features:

  • Scheduling
  • Dashboard
  • Notifications
  • Google Apps Integration
  • Marketing Automation
  • Email Integration
  • API
  • External Integrations

Summary:

  • Data collection: feedback, satisfaction, email, survey, and more

  • Targeted email campaigns

  • Share comments on the web

  • Automatic email marketing

  • Enrichment of your CRM

  • Data visualisation

  • Comment moderation

  • A personalised design

  • Different features

Summary:

  • Unlimited questions

  • Unlimited responses

  • Advanced skip logic and piping

  • Bulk email distribution

  • Custom branding and themes

  • Multi-user managment

  • Multi-language

  • SMS distribution

  • Offline/kiosk mode

Summary:

  • Online Form Designer

  • Drag-and-Drop Customization

  • Editable, pre-made Templates and Themes

  • Image/Logo Upload

  • Automated Storage and Organization of Submissions

  • Branding

  • Online/Offline Collaboration

  • Reporting

  • Synced Changes on the go

  • More than 1000 Integrations

Basic

$150.00
1 user(s) / month
Included in plan:
  • Software access
  • Customer support
  • Technical maintenance

Basic

Free
Included in plan:
  • 15 questions per survey
  • 100 response maximum per month
  • 1 user account
  • Unlimited surveys
  • Ready-made survey templates
  • Real-time Analytics

Pro

$25.00
1 user(s) / month
Included in plan:
  • ALL BASIC FEATURES
  • Unlimited questions
  • 1,500 response maximum per month
  • 1 user account
  • Advanced question types
  • Export to Excel, CSV, PDF or Word
  • Advanced filtering & cross-tabs
  • Bulk email tool
  • Multiple tracking links
  • Skip logic & piping features
  • Custom theme/branding tool
  • Increased security (SSL/HTTPS)

Business

$50.00
2 user(s) / month
Included in plan:
  • ALL PRO FEATURES
  • Unlimited questions
  • Unlimited responses
  • 2 user accounts
  • Multi-user management
  • Text analysis
  • File upload question type
  • Advanced question & page logic
  • Schedule reports sent by email
  • Advanced cross-tab report
  • Survey authentication
  • Enhanced security settings
  • API access
  • Phone Support

Starter

Free
Included in plan:
  • 100 Monthly Submissions
  • SSL Secure Submissions
  • Receive 10 Payments
  • 100 MB Available Space
  • 5 Forms
  • 1,000 Monthly Form Views
  • 500 Total Submission Storage
  • Unlimited Reports, Fields per form

Bronze

$19.00
1 user(s) / month
Included in plan:
  • 1,000 Monthly Submissions
  • SSL Secure Submissions
  • Receive Payments
  • 10 GB Available Space
  • 25 Forms
  • 10,000 Monthly Form Views
  • Unlimited Total Submission Storage
  • Unlimited Reports, Fields per form

Silver

$39.00
1 user(s) / month
Included in plan:
  • 10,000 Monthly Submissions
  • SSL Secure Submissions
  • Receive Payments
  • 100 GB Available Space
  • 100 Forms
  • 100,000 Monthly Form Views
  • Unlimited Total Submission Storage
  • Unlimited Reports, Fields per form

Gold

$99.00
1 user(s) / month
Included in plan:
  • 100,000 Monthly Submissions
  • SSL Secure Submissions
  • Receive Payments
  • 1 TB Available Space
  • Unlimited Forms
  • 1,000,000 Monthly Form Views
  • Unlimited Total Submission Storage
  • Unlimited Reports, Fields per form

FAQs:

    Does this service offer an API?
  • GuestViews has developed a public API which allows us to interface with various CRM type of tools.

  • Who are the main user groups of this service?
  • The main users are museum visitors, store clients, and hotels guests, to name a few.

  • Does this service offer multi-user capability (e.g. teams)?
  • Access to our platform can be granted through various roles depending on our client’s needs (super admin, admin, or reader).

  • Does this service integrate with any other apps?
  • MailChimp, Campaign Monitor, Arenametrix, and Live Data Solution.

  • What is this service generally used for?
  • Our solution is used to collect in-context customer data to help our clients improve their loyalty processes. Use cases vary depending on our clients’ objectives, such as database increase, real-time satisfaction monitoring, e-reputation increase, and otherwise.

  • Does this service offer guides, tutorials and or customer support?
  • GuestViews ensures a daily customer relations service. Our dedicated teams are in charge of training, maintenance, and customer demands. In parallel, we organize thematic workshops (in attendance or from afar) to ensure our customers make the best of our solution.

    Guides and FAQs are also available for every customer for more autonomy.

  • What platforms does this service support?
  • MailChimp, Campaign Monitor, Arenametrix, and Live Data Solution.

  • What are some applications this service is commonly used in tandem with?
  • MailChimp, Campaign Monitor, Arenametrix, and Live Data Solution.

FAQs:

    Does this service offer an API?
  • The SmartSurvey API gives you access to secure survey data for use in your own app. It strives to be RESTful and is organized around the main resources you’re familiar with from the SmartSurvey web interface.

  • Does this service offer guides, tutorials and or customer support?
  • We offer support to all of our members through our ticket system found in your control panel. Business users and above can make use of our phone support. Enterprise users benefit from a personal account manager.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, whether you work in a small, medium or large enterprise you can manage multiple users with ease. Admins can add and remove users, and set response quotas per person.

    Your team can share themes, contact lists, and commonly used questions. If specific surveys and forms need to be used, they can be duplicated and transferred between users.

    Account administrators can set different survey functionality permissions for multiple or individual users. Access to each feature can be regulated, from design updates to results viewing and survey settings management.

  • What is this service generally used for?
  • SmartSurvey is the UK’s leading provider of online surveys, questionnaires, forms and quizzes, used for market research, customer feedback, employee engagement, registration forms, event management and more.

    Customers can generate survey invitations digitally via email and SMS, share them via social media and embed them directly onto websites or commission custom pop-up surveys. Results can be viewed in real-time and exported in CSV (Excel) for analysis.

  • What platforms does this service support?
  • SmartSurvey currently supports Zapier intergrations.

  • Who are the main user groups of this service?
  • Over 130,000 users worldwide benefit from our survey software. We have features to suit everyone, from self-employed researchers to multinational corporations.

    Our customers range from businesses including Microsoft, BBC, FIFA, IKEA, and IBM to universities, colleges, charities, not-for-profit organizations, government departments, NHS hospitals, police forces and local councils.

FAQs:

    Does this service integrate with any other apps?
  • Jotform offers a vast number of integrations. Among others, there are following apps: Dropbox, Salesforce, PayPal, Stripe, Square, Freshbooks, Google Drive, WebHooks, Zoho CRM, Authorize.Net, AWeber, Egnyte, MailChimp, Wordpress, Wrike, Campaign Monitor, Zapier, Constant Contact, SharpSpring, Pipeliner CRM, etc.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, User Guide, Knowledge Base, Online Support, Video Tutorials.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service offer an API?
  • Yes, Jotform offers API to connect forms with other applications.

  • Who are the main user groups of this service?
  • Main users of this service are small and medium-sized companies, non-profits, public administration.

  • What is this service generally used for?
  • Jotform is used for online forms building.

  • What are some applications this service is commonly used in tandem with?
  • It is mostly used in tandem with CRM, CMS, Analytics, and Data Management software.

  • What platforms does this service support?
  • This is web-based platform with Android and iOS apps.

Publisher:

Founded:
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Employees:
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Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
35.3k
Followers:
17.1k

Other:

Who uses GuestViews
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
French, English
Regional Restrictions:
No restrictions.

Other:

Who uses SmartSurvey
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Jotform
  • Personal
  • Startups
  • SMEs
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Danish, Dutch, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish, Turkish, Chinese, Russian, Romanian, Catalan
Regional Restrictions:
No restrictions.
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