Compare Grenadine vs Resource Guru vs ServiceDesk Plus

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Crozscore:

63%
what is this?
90%
51%
no significant changes

Crozscore:

71%
what is this?
100%
interest rising

Crozscore:

83%
what is this?
52%
interest rising
Grenadine screenshot view 2 more Resource Guru screenshot view 4 more ServiceDesk Plus screenshot

Software Description:

Grenadine Event Planner is a professional, hosted software solution that helps you plan and organize your conferences, conventions and events. You can use our event planning tools to keep track of your speakers, your participants and also plan out your schedule, including who needs to be where, what equipment they need, and with whom they will be speaking or performing. Use surveys to collect data from people who will be attending your event, and communicate with them by using our mass email tools.

Software Description:

Resource Guru is the fast, simple way to schedule people, equipment, and other resources online!

Get full team visibility on one clever calendar. Lightening fast drag and drop scheduling lets you add, edit, move & delete bookings in seconds. Leave management makes it simple to manage vacation, sick days, maternity leave or any other types of time off for your resources. Our advanced clash management system prevents over-bookings and helps you stay in control. Personal dashboards are an easy way for people to quickly log in and know exactly what they should be working on for the week. Powerful reports allow you to monitor utilization rates and plan capacity, and there is no software to install or training required you and your team can get started immediately.

Plans start from only $2.50 per person/month. Sign up now for a 30-day free trial.

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Features:

  • Data Import
  • Data Export
  • Contact Management
  • Budgeting
  • API
  • Expense Tracking
  • Multi-User
  • Project Management
  • Marketing Automation
  • Supplier Management
  • Dashboard
  • Scheduling
  • Calendar Management

Features:

  • Task Scheduling/Tracking
  • Forecasting
  • Vacation Calendar
  • Employee Database
  • Project Management
  • Multi-User
  • Scheduling
  • Calendar Management
  • Dashboard
  • External Integrations
  • API

Features:

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API

Summary:

    No key features associated with this application.

Summary:

  • Fast Drag and Drop Resource Scheduling

  • Powerful Utilzation Reports

  • Absence & Leave Management

Summary:

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Tier 1

$79.95
1 user(s) / month
Included in plan:
  • All included
  • Venues and rooms
  • Team task management
  • Marketing Automation
  • Participants management
  • Program items
  • Scheduling

Tier 2

$99.95
1 user(s) / month
Included in plan:
  • Publish on your own website
  • Grenadine Generated website
  • Event mobile app management
  • Survey and data collection
  • Budgeting

Tier 3

$149.95
1 user(s) / month
Included in plan:
  • All included

Grasshopper

$2.50
1 user(s) / month
Included in plan:
  • Unlimited Projects
  • Unlimited Clients
  • Personalized Dashboards
  • Advanced Clash Management
  • Custom Fields and Filters
  • Time Zone Support
  • Flexible User Permissions
  • API with Webhooks
  • Automatic Updates
  • Custom Fields and Flters
  • Vacation Tracker
  • Absence Management
  • Calendar Sync

Blackbelt

$4.16
1 user(s) / month
Included in plan:
  • All Grasshopper features plus
  • Powerful Reports
  • Report Downloads

Master

$6.65
1 user(s) / month
Included in plan:
  • All Grasshopper and Blackbelt features plus
  • Data Import
  • Phone Support

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

FAQs:

    What is this service generally used for?
  • Event Planning, Ticket Selling, Scheduling, Team management

  • What are some applications this service is commonly used in tandem with?
  • The Grenadine Event Planner and Event Guide Mobile App.

  • What platforms does this service support? (e.g. native mobile apps)
  • iOS & Android mobile apps

  • Does this service offer guides, tutorials and or customer support?
  • The Grenadine Event Planner offers a great customer supports, with people here to help you at any step of your event planning. There is also a documentation page on the website to guide you through your first use and additional guides on the user interface.

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes, thanks to the Grenadine Event planner, you can manage teams from all over the world and give access to multiple users.

  • Who are the main user groups of this service?
  • All kind of Event planners can use this software: Event management companies, Big companies, Startups , Associations, Universities, Charities - for all kinds of activities.

  • Does this service offer an API?
  • Yes.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes, we offer email-based customer support to all customers, and also have a Help Center that provides training and answers to common questions.

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes, all Resource Guru accounts can (and usually do) contain multiple users.

  • Who are the main user groups of this service?
  • Resource Managers, Project Managers, Producers, Directors, Executives, and anyone else who needs to schedule resources for projects.

  • Does this service offer an API?
  • Yes, all Resource Guru customers have access to a REST API and Webhooks.

  • Does this service integrate with any other apps?
  • Yes, Resource Guru has an integration with Podio and also integrates with Zapier, allowing you to connect to hundreds of popular apps.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support? (e.g. native mobile apps)
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
77
Followers:

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
617
Followers:
894

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
17.3k
Followers:
3.52k

Other:

Who uses Grenadine
  • Personal
  • Freelance
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
French, English
Regional Restrictions:
No restrictions.

Other:

Who uses Resource Guru
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.
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