Meet the digital needs of your customers with GoSite.
Speed-to-lead: A customizable chatbot delivers automatic messages to engage your website visitors, respond quickly to prospects, and win more business.
Online Booking: Offer your clients the flexibility to schedule appointments online 24/7 and automate reminders to reduce no-shows.
Stand out online: Manage your business information across Google and Facebook in one place. Send review requests with email and SMS. Track and respond to reviews from multiple sites in one place.
Digital Payments: Send payment links and accept payments on-site — export payment data to Quickbooks.
About mHelpDesk
Mhelpdesk is an advanced field service solution that allows service teams to work more productively by tracking their orders with great efficiency and issuing invoices on the fly. The workforce is monitored and managed through the field agents’ mobile devices.
It is powerful software, which supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments.
This allows field techs to access all the necessary information about a job right from their mobile device, saving time and eliminating the need to call back to the main office.
About Advanced Field Service Management
Advanced Field Service Product Details:
The Advanced Field Workforce Automation solution comprises four key software applications: DRS Dynamic Resource Scheduler, Job Manager, WorkHub and InfoSuite.
These four solutions are supplemented with modules like DRS Project Planner, specifically developed to manage complex projects or interdependent cycles of work and products like MobileIron and Threatshield designed to complement their existing security measures with industry-leading enterprise threat management.
Today over 40,000 field-based workers across a broad range of industries, worldwide, rely on Advanced's Field Service software to deliver exceptional service to their customers. Their market-leading position has been earned through meticulous focus, innovation, expert knowledge and a culture that drives them to be the very best at what they do.
Features
API
Calendar Management
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Fleet Management
Map Visualization
Appointment Scheduling
Features
API
Calendar Management
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Fleet Management
Map Visualization
Appointment Scheduling
Features
API
Calendar Management
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Fleet Management
Map Visualization
Appointment Scheduling
Summary
No key features associated with this application.
Summary
Simple Scheduling: Jobs can be filled-in by the office manager who can use the corresponding tab on the main screen.
Job Tracking: Using the Job Tracking feature, administrators can quickly overview all job statuses with live updates from the field agents’ mobile devices, check the customer’s location and get instantly informed when a job is completed.
Billing and Invoicing: With Mhelpdesk’s billing and invoicing features, users can pre-fill invoices with the customer's data before the service team even reaches the customer’s location.
Workforce Management: Administrators know exactly where their field service teams are located at any given moment, they can efficiently manage them to meet the ever-changing demands and requirements of their customers.
Location Awareness: Administrators can locate all field technicians in real-time and assign them with the nearest jobs based on their geographic map location.
Summary
Field Workforce Automation
Dynamic Resource Scheduling
Job Scheduling Solutions
Workflow Management Solutions
Mobile Workforce Solutions
Field Service Management Solutions
Configurable Software
Threat Management Software
Pricing
Credit card required: No
Pro: $99 per month, 2 User Logins, 50 Jobs per month.
Growth: $249 per month, Unlimited Users, 250 Jobs per month.
Success: $499 per month, Unlimited Users, Unlimited Jobs.
Free 14 day trial
Pricing
Dynamic Resource Scheduling Core
$8.40
50 user(s) / month
Included in plan:
Real-Time Management
Dynamic Scheduling
Street Level Mapping
FAQs
No FAQs associated with this application.
FAQs
Who are the main user groups of this service?
It can be used in all service industries such as plumbers, hvac, appliance repair, IT and computer repair, pest control, electricians, landscaping, handymen, carpet cleaning, etc.
What is this service generally used for?
This solution is used to modernize the way field service teams work and interact with their customers.
What platforms does this service support?
Because it's a Web-based system, Mhelpdesk is readily available on any mobile device with Internet access.
Does this service integrate with any other apps?
It integrates with: Google Maps, Google Calendar, Quickbooks.
Does this service offer an API?
It offers an API that can be used to integrate the application with the other software tools.
Does this service offer guides, tutorials and or customer support?
Support offered: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
FAQs
Does this service offer guides, tutorials and or customer support?
Extensive User Group and Support Site
Resource Section Includes Datasheets, eBooks, Whitepapers
Regular Training Webinars
Support levels: 08:00 to 17:30 working days, Monday to Friday (extended hours and public holiday support available by arrangement and at additional cost)
Technical Account Managers and Cloud Support Engineers can be provided at additional cost
What are some applications this service is commonly used in tandem with?
Legasuite
Mobileiron
ThreatShield
What platforms does this service support?
Job Manager can be used on Smartphones and Tablet PC’s running Android, iOS, Tizen, Windows or Windows Phone, and can be utilized with most of the leading mobile device management platforms.
Does this service integrate with any other apps?
The software has been integrated with over 70 third party systems, including ERP, CRM, departmental applications, EDRMS, Job Scheduling, GIS and Financial Systems.
Who are the main user groups of this service?
Industry Sectors: Social housing, Central Government, Local Government, Environmental Services, Healthcare, Retail, Field Service.
Does this service offer an API?
Yes, Kirona's open API is available for scheduling, all functions, controls, data entities and user interactions. For job management, all creation, workflow and content handling are supported via APIs. Please note this does not include ALL functions of the UI.
What is this service generally used for?
Kirona helps organizations to deliver exceptional field-based services in the most cost-effective way possible. They do this by providing a suite of Field Workforce Automation software that allows management of the end-to-end service processes and to seamlessly link field-based workers with central services.
Clients gain multiple benefits from deploying their unique field workforce automation solutions, these include Increased Productivity, Reduced Costs, Improved Customer Service and Greater Management Insight & Control.
We have a small team of dedicated Field Service Management (FSM) software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
view 4 more
view 4 more
view 1 more
