Compare Google Meet vs WebEx vs Ameyo Video Contact Center

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Google Meet screenshot WebEx screenshot view 4 more Ameyo Video Contact Center  screenshot view 4 more

About Google Meet

Messaging

  • Have a one-to-one conversation, or a group chat with the whole gang
  • Say even more with emoji, photos, GIFs
  • Sync your chats from device to device and keep the conversation going wherever you are

Video

  • Turn any conversation into a free video call with just one tap
  • Talk one to one, or invite friends for a group chat with up to 10 people
  • Desktop only

Voice

  • Make calls from your Android, iOS or desktop
  • Make completely free calls to other Meet users
  • Call almost any phone number in the US and Canada free of charge, and get super-low rates on international calls

About WebEx

WebEx is a web conferencing platform that combines file sharing with video and audio conferencing via a web browser. Users can in a very short time establish web conferencing sessions or performance product launches and educational sessions.

The software is compatible with all frequently used media file types, as well as with demonstration platforms such as PowerPoint. WebEx also enables meeting recording, scheduling, follow-up messaging, screen capturing, and file sharing. One of the features that stands out is the breakout room creation, which means that one large meeting can be divided into several private meetings.

WebEx Meeting Center's interface is modern-looking, compared to competitors' services. It has the ability to set up meetings directly from the home page and now also possible to have up to seven video feeds simultaneously.

About Ameyo Video Contact Center

Ameyo launches Video Contact Center to fill the gap of physical interaction in the pandemic times. Businesses often come across situations where their customers prefer a face to face conversation with skilled professionals. Due to the pandemic, such businesses have seen unprecedented fall. Other communication channels are not capable of building trust and guide customers while being able to analyze their facial expressions and gestures. Ameyo’s Video Contact Center Software makes it absolutely hassle-free to connect with your customers via a live video chat to increase sales as well as to grow sales. The software is compiled with the features like easy video call scheduling, video chat ticking, real-time monitoring and co- browsing where data security is in the first place. For instance, it simplifies the process of helping your bank customers to fill up complex forms by allowing agents to co-browse and sharing the same screen. However, the access control is taken extra care of by adhering to the security compliances. Also, the stringent monitoring capabilities make it different from other video conferencing tools. It lets you analyze and monitor agents’ performance and productivity with live chat monitoring.

What are the benefits of Ameyo Video Contact Center?

  • Cost reduction by replacing physical meeting
  • Increase First Call Resolution and NPS
  • Gain customer trust
  • Grow Sales by Upselling and Cross-Selling
  • Make calls even at low internet bandwidth of 150 Kbps
  • PCI DSS compliant and ISO 27001 & ISO 27018 certified

Features

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • External Integrations
  • History/Version Control
  • Multi-User
  • Notifications
  • Scheduling

Features

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • External Integrations
  • History/Version Control
  • Multi-User
  • Notifications
  • Scheduling

Features

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • External Integrations
  • History/Version Control
  • Multi-User
  • Notifications
  • Scheduling

Summary

    No key features associated with this application.

Summary

  • VoIP

  • Screen sharing

  • Web and video conferencing

  • WebEx mobile

  • Two-Way Audio & Video

  • End-to-end encryption

  • Video call recording

  • Chat & brainstorming tools

  • Instant messaging

  • Multimedia Content Sharing

Summary

    No key features associated with this application.

Pricing

Premium 8

$24.00
Monthly
Included in plan:
  • Up to 8 people per meeting
  • Video conferencing (full-screen, up to 7 video feeds, or split-screen)
  • Share applications or your whole screen
  • VoIP or phone call-in
  • Markup tools and whiteboard
  • Record meetings (including video)
  • Free mobile apps
  • Share the presenter role

Premium 25

$49.00
Monthly
Included in plan:
  • Up to 25 people per meeting

Premium 100

$69.00
Monthly
Included in plan:
  • Up to 100 people per meeting

FAQs

    No FAQs associated with this application.

FAQs

    What are some applications this service is commonly used in tandem with?
  • WebEx is commonly used in tandem with Outlook and calendar apps.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Knowledge Base, Tickets, How-to videos, Webinars, Phone Support, Email Support.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, there is multi-user capability offered.

  • What is this service generally used for?
  • This service is generally used for online video conferencing.

  • Does this service offer an API?
  • Yes, it offers API.

  • What platforms does this service support?
  • This is a cloud-hosted service.

  • Who are the main user groups of this service?
  • Users of WebEx are businesses of all sizes.

  • Does this service integrate with any other apps?
  • Integrations: Dropbox, Box, Zendesk, Nimble, GitHub, Zapier, Pardot, Configio, SharpSpring, Cherwell, Litmos, Act-On, efront, BizLibrary, Docebo, SuccessFactors, OneLogin, ThoughtIndustries, Paradiso LMSesExec, Bitium, eTrigue, ExpertusONE LMS, Courseplay, Astea Alliance, Highspot, Microsoft Outlook.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes, The service offer guides, tutorials and 24*7 customer support

  • What platforms does this service support?
  • Can be deployed on the cloud, on-premise, and hybrid

  • What is this service generally used for?
  • Ameyo Video Contact Center is generally used for offering customer support through live video chat, video conferencing, and co-browsing capabilities

  • Does this service integrate with any other apps?
  • Yes, with ticketing software, CTI

  • Does this service offer multi-user capability (e.g. teams)?
  • It is for one-to-one customer support. However, total 5 users can join in a video chat

  • Does this service offer an API?
  • Yes, it does

  • Who are the main user groups of this service?
  • Banking, Insurance, Healthcare, Telecommunication

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
San Jose
Employees:
10001+
Likes:
Followers:
157k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
2.99k

Other

Who uses Google Meet
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses WebEx
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Portuguese, French, Chinese, German, Italian, Japanese, Korean, Spanish
Regional Restrictions:
No restrictions.

Other

Who uses Ameyo Video Contact Center
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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