Compare Google Meet vs Lifesize vs Ameyo Video Contact Center

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About Google Meet

Messaging

  • Have a one-to-one conversation, or a group chat with the whole gang
  • Say even more with emoji, photos, GIFs
  • Sync your chats from device to device and keep the conversation going wherever you are

Video

  • Turn any conversation into a free video call with just one tap
  • Talk one to one, or invite friends for a group chat with up to 10 people
  • Desktop only

Voice

  • Make calls from your Android, iOS or desktop
  • Make completely free calls to other Meet users
  • Call almost any phone number in the US and Canada free of charge, and get super-low rates on international calls

About Lifesize

Lifesize is one of the leaders on the video conference software market, providing a reliable and fast web collaboration solution for any company that relies on communication and collaboration in doing business.

The app provides an easy-to-use interface. The admin console enables users to get full control and easily manage their account and camera systems. Other features include screen sharing, calendar integration, call recording, audio conferencing via PSTN, unlimited guest invitations, and web-based management. This service is also available on native Android and iOS apps.

Lifesize also enables participants to set up a conference room simply by connecting a camera to a TV and an internet-based connection. This significantly improves the meeting experience, thanks to excellent picture quality based on the MPEG-4 video-compression standard. Users can easily connect with another LifeSize Room dialing given IP address from the speakerphone.

About Ameyo Video Contact Center

Ameyo launches Video Contact Center to fill the gap of physical interaction in the pandemic times. Businesses often come across situations where their customers prefer a face to face conversation with skilled professionals. Due to the pandemic, such businesses have seen unprecedented fall. Other communication channels are not capable of building trust and guide customers while being able to analyze their facial expressions and gestures. Ameyo’s Video Contact Center Software makes it absolutely hassle-free to connect with your customers via a live video chat to increase sales as well as to grow sales. The software is compiled with the features like easy video call scheduling, video chat ticking, real-time monitoring and co- browsing where data security is in the first place. For instance, it simplifies the process of helping your bank customers to fill up complex forms by allowing agents to co-browse and sharing the same screen. However, the access control is taken extra care of by adhering to the security compliances. Also, the stringent monitoring capabilities make it different from other video conferencing tools. It lets you analyze and monitor agents’ performance and productivity with live chat monitoring.

What are the benefits of Ameyo Video Contact Center?

  • Cost reduction by replacing physical meeting
  • Increase First Call Resolution and NPS
  • Gain customer trust
  • Grow Sales by Upselling and Cross-Selling
  • Make calls even at low internet bandwidth of 150 Kbps
  • PCI DSS compliant and ISO 27001 & ISO 27018 certified

Features

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • External Integrations
  • History/Version Control
  • Multi-User
  • Notifications
  • Scheduling

Features

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • External Integrations
  • History/Version Control
  • Multi-User
  • Notifications
  • Scheduling

Features

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • External Integrations
  • History/Version Control
  • Multi-User
  • Notifications
  • Scheduling

Summary

    No key features associated with this application.

Summary

  • Audio Calls

  • Video Conferencing

  • Scheduling

  • Meeting Initiation and Joining

  • Recording

  • Screenshare

  • Follow-Up and Breakout Meetings

  • Chat

  • File Share

  • On-Demand Webcasting

Summary

    No key features associated with this application.

FAQs

    No FAQs associated with this application.

FAQs

    What platforms does this service support?
  • This is a web-based service.

  • Does this service integrate with any other apps?
  • Integrations: Skype for Business, Slack, HipChat, Google Calendar, and ShoreTel 13.

  • What is this service generally used for?
  • This service is generally used for web-based video conferencing.

  • Does this service offer an API?
  • Yes, this service provides REST API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Online Support, Technical Documentation, Community Support, Email Support, and Phone Support.

  • Who are the main user groups of this service?
  • The main users of Lifesize are companies that rely on internal and external communication and collaboration to do business.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes, The service offer guides, tutorials and 24*7 customer support

  • What platforms does this service support?
  • Can be deployed on the cloud, on-premise, and hybrid

  • What is this service generally used for?
  • Ameyo Video Contact Center is generally used for offering customer support through live video chat, video conferencing, and co-browsing capabilities

  • Does this service integrate with any other apps?
  • Yes, with ticketing software, CTI

  • Does this service offer multi-user capability (e.g. teams)?
  • It is for one-to-one customer support. However, total 5 users can join in a video chat

  • Does this service offer an API?
  • Yes, it does

  • Who are the main user groups of this service?
  • Banking, Insurance, Healthcare, Telecommunication

Vendor Information

Founded:
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Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
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Based in:
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Employees:
-
Likes:
Followers:

Other

Who uses Google Meet
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Lifesize
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German, French, Italian, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Chinese, Japanese, Korean
Regional Restrictions:
No restrictions.

Other

Who uses Ameyo Video Contact Center
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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